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I worked with Jeremy Woolley from sales and Kenny Gersch from Management. They made my first car purchase very smooth and exciting. They both made sure I was going home with a car I loved and would appreciate!
Posted on Google by Jacey Staples
Quick and easy. Had a recall that the part went out on my windshield wipers. I called the next day and Tim was able to get me in that morning and had my car back/fixed before noon. Tim was great! Thank you.
Posted on Google by Sherry Munns
I went to get the emissions tested on my truck. They were very curious.
Posted on Google by Dawn P
I was called in for them to buy my car back and try to get me in another one. They succeeded my expectations. The people I worked with was awesome and I appreciate them. I got something unexpected but I am crazy about it....Thanks Palmen P.S. Jeremy you were awesome....Thanks to you first....
Posted on Google by Ruth Parker
Jj is very helpful and willing to do what needs to be done to get the deal done. Their service dept is helpful and efficient.
Posted on Google by Jason Hansen
quick efficient both the salesman Dan Salisbury and the service dept
Posted on Google by Pat Tennerman
They serviced my car in a timely manner everyone was nice and professional & my car is riding like a beauty .Thanks so much
Posted on Google by monesha
My experience was wonderful. I had the most amazing sales person ever! Darrell James.
Posted on Google by Sue Sander
Simple and easy process of buying a new truck!
Posted on Google by Robert Boak
The service department here is just fantastic and a pleasure to work with. We highly recommend Palmen.
Posted on Google by jeanne kelly
New what was wrong with a car ride and confirmed it when looked up
Posted on Google by carol weyrauch
Always had great service there. Techs are willing to show you how to work things you're not aware of
Posted on Google by David Lessard
Seriously fast, friendly, courteous service. I made and appointment, they got me right in when I pulled up. Tim Hoffman and the crew are extremely professional, and want to please! Highly recommend there honest approach to servicing my car.
Posted on Google by James Nielsen
Fantastic, our sales person was polite, listened to us, and answered all our questions. Was a good experience.
Posted on Google by Dale Hochschild
Great experience in purchasing a vehicle from Palmen. Staff was on point with everything. Darrell was an awesome salesman to have in helping me purchase my vehicle.
Posted on Google by Allie O
Great customer service with last minute notice ,they fixed our tailgate same day
Posted on Google by Lake County Mechanical
Very nice, professional, and helpful. Highly recommend them, I won't take my car anywhere else now...
Posted on Google by Geno Black
Did my emissions fast
Posted on Google by Justin Eltoft
I hate car dealers but JJ sold me! Thank you JJ for making my experience great. And I love my SUV.
Posted on Google by Wanda Owen
Darrell James made it so easy . Best customer service I’ve had in years.
Posted on Google by Krause Paul
Great costumer service by Jason Gordon and great with helping out with our truck service went above and beyond on assisting us with all with need for our 2016 Gmc sierra will definitely Recommend for anybody Great place to go also Great prices and fast service
Posted on Google by Carlos daniel Ramos cabán
Thank you, Jimmie, Jason, and Palmen GM, for making this a welcoming, transparent, and straightforward experience! Considering my busy schedule and distance from your location, I personally appreciated your guidance through the process in advance of making the trip to Kenosha. Although I had found many similar cars, it was that virtual/remote interaction and the quality of the vehicle offered that landed my final decision. Over the years, I have bought many cars, but this initial transaction experience far exceeds most others (including a purchase I made at this same dealership a couple of years ago). Thanks, again, and I'm looking forward to our upcoming short-term and long-term interactions!
Posted on Google by Micah Ogé
Fantastic! Such a wonderful experience.
Posted on Google by Jason Whitley
I was very pleasantly surprise how well I was treated by the Palmen staff. Adam treated us like we were old friends. I would highly recommend this car dealership!
Posted on Google by Michael Conrad
Outstanding service!
Posted on Google by Paul Krause
Love this place!
Posted on Google by Rick “Bugslayer” Nelson
Very friendly but professional. They explain everything that needs to be done and if I have questions they answer them.
Posted on Google by MARGIE RIVERA
Great service from Jimmie Johnson. Very helpful and made the experience super easy!
Posted on Google by Cole Erickson
Very kind, helpful, and definitely did NOT feel hustled in negotiating the right deal for our vehicle! The I forget the sale managers name but he was good to us as was the sales man Darell! Thank you guys for a great experience
Posted on Google by UR_Waukegan_Boy
Excellent costumer service !!! Me and my family always receive a great service in Palmen GMC. Alfonso is great !! He always so kind, helpful and making sure that we receive an excellent service in this dealer.
Posted on Google by Angelina Tovar
The work was done quickly and the service writer was friendly
Posted on Google by David Roberts
Lyneir Cole was one of the best car salesman I have ever worked with I recommend palmen to anyone in this area and definitely ask for lyneir
Posted on Google by greg richardson
This was my first time at Palmen dealership for an oil change, I just wanted to say that I was highly satisfied with the service, and will return for a future service
Posted on Google by Ed Teague
Both the sales associate Darrell James and finance manager Alfonso Gomez were very professional and easy to work with. Both individuals worked to provide my wife and I with the best deal on the purchase of the 2023 Yukon Denali along with providing the best warranty based on our driving habits. I would recommend the dealership along with both Darrell and Alfonso to family members or friends that are in the market for a new vehicle.
Posted on Google by Brian Ernst
I ordered a Yukon with Dan Salisbury and he was excellent keeping me aware of both the process and the timing of the build and delivery of the car. He did an excellent job overall of showing me the features of my new car as well. Thanks for making this purchase so seamless.
Posted on Google by Kris Cresco
Great service. Was in and out in a flash with the deal and the truck we wanted.
Posted on Google by Michael Gajewski
Tim my service rep is always so helpful and the service was fast and efficient, I had a short window to get work done and they made sure I was out the door in time for my next appt
Posted on Google by Charles Ginn
Extensive repair completed in a reasonable turn around time. Tim was a good service point man.
Posted on Google by Michael Kowalczyk
We ordered a 2023 Cadillac CT5. Our salesman did a great job figuring out all the details we wanted. The dealership is very professional & courteous. We will be back to order our next one.
Posted on Google by Jeff Smikowski
Excellent service, cannot say enough about how they help with anything I need, moving stuff to rental car, service performed perfectly, even adding wiper blades last minute was done when I got there. Best team anywhere, price matching on tires means I paid the same as lowest price place around. Awesome, highly recommend for your GMC vehicle's care!
Posted on Google by Sally Sandine
Great customer service
Posted on Google by Anita Johnson
I did my research and was sure I was going to buy a Buick the day we came in, I am just surprised you were able to check off all the amenities I wanted and the color. I am enjoying my new car. Thank you
Posted on Google by Vernon Anderson
Handled well. Slight delay due to work load but, notified to my satisfaction.
Posted on Google by Jim Smith
Great people! Amazing service!!!
Posted on Google by Rosa Torres
I was treated with kindness was informed about the process I saw that there was smiles and caring faces with the staff, they were very friendly I was very comfortable waiting for my vehicle. It was a wonderful experience
Posted on Google by Naomi Lawson
Overloaded but service reps try there very best
Posted on Google by James raskin
Good service
Posted on Google by Miguel Campos
Great service. Always honest. Palmen is the only place that I’ll take my Cadillacs for service
Posted on Google by Thomas French
JJ and Kenny are Fantastic! Thank you both so much!
Posted on Google by Maria Forrest
I’m giving 5 stars because of Jason Garon. I have had a lot of issues with my truck over the course of the last year. Jason took care of the problem and was in touch with me frequently with updates. He also fixed a problem that was outside of the reason I brought my truck in and I just noticed it now, a couple weeks later. It’s people like Jason and the service they provide that create repeat customers.
Posted on Google by C D
Tim was so incredibly helpful! I called late on a Monday and he was able to get me an appointment for first thing the next morning. He was very knowledgeable and kind and provided superior customer service. It can often be overwhelming to walk into a service center as a woman that doesn't know a lot about cars, but he explained things very well and didn't make me feel silly for not knowing much like some car guys can. I sometimes put off car maintenance because I'm afraid of how I'll be treated, but I will definitely be going back to this location because of how great my experience was.
Posted on Google by Kim Pratt
Easy in, easy out. Jason got my vehicle in right away and took care of all of the recall issues and even one that wasn’t issued by the manufacturer
Posted on Google by John Steinbrink
Jeffrey is great to work with he always explain with details the things that you may need. We’re going to miss him when he retires.
Posted on Google by Roberto Sandoval
Service writer, Jim, was helpful and courteous.
Posted on Google by Joyce Mohring
I’ve leased 3 cars with palmen— top notch service every time. I never have to worry about a thing— it’s always taken care of. They’re a clean, well lit, friendly place that always gets the job done. Will be a customer for life!
Posted on Google by Sara Redalen
Took my GMC Yukon SLT I for my 6000 mile service and had a wonderful easy going experience.
Posted on Google by Danny Ikonich
Palmen was a pleasure to work with and Jimmie Johnson was great!
Posted on Google by David DeWitt
always great service
Posted on Google by melissa siebert
Tim has always went out of his way to insure my truck is serviced correctly. I used to live in Kenosha but moved to Mississippi 2 years ago. I always return 2 times a year to have my truck serviced at Palmen. Tim is why I wait to have my vehicles serviced at Palmen.
Posted on Google by Charles Patrick
Very nice/friendly staff,fast service,I like come to this place to get my vehicle service.
Posted on Google by Jingzhou Weng
Tim Hoffman and the people back in the service area are the reason I continue to purchase vehicles from Palmen GMC. The service is outstanding. Have always been taken care of. A+
Posted on Google by Scott Ericson
Tim Hoffman and all the Palmen staff were great as always. The truck now has two back doors with working gasket seals and are no longer drafty! Thanks!
Posted on Google by Gwenn Kuhlman
Tim is very friendly and very experienced.
Posted on Google by Christine Fritsch
Dealing with Tim Hoffman is always the best experience! He is very professional and a true caring person that does a fantastic job caring for his customers!!
Posted on Google by Carol Fromstein
Adam was great! Vince handled all the concerns and was able to make everything smooth!
Posted on Google by Ryan Echtenacher
Took my truck in there for service and my advisor I had Ben was awsome very nice and the machanic that fixed my truck was really knowledgeable, and nice to talk to. I will be going there from now on, great place thanks
Posted on Google by Dan Krewal
I can't say enough wonderful things about this place!! Tim is AMAZING!!! He went above and beyond!! He is so kind, understanding, personable and welcoming! The service you will receive is A-1! Definitely recommend!!
Posted on Google by Madi C
Had great experiences with Ben and Tim on different occasions. With both my cars. Will definitely be using them again
Posted on Google by Christopher Kolens
very good service polite and friendly
Posted on Google by Gary Barlow
Had some car issues this week and I just want to show my appreciation to one of the best employees Jason!!! Thanks so much for taking the time to help me out. You truly made my week better with your kindness and willingness to help me figure out what was wrong with my car!!! Keep up the great work!!
Posted on Google by Symphony Stevenson
Great
Posted on Google by Jerome Harrell
One of the best sales department I have ever done business with. Treated us with respect and didn’t try to push a sale at us. Took us two days to decide to buy and glad we did
Posted on Google by Tony Moore
Great experience wonderful salesman Larry
Posted on Google by Joe Fullington
Went to the parts department. I liked their service. I bought the part that car needed. Thanks again.
Posted on Google by ChinLet Collectibles
Great service as always
Posted on Google by Steve Erich
Darrell was extremely helpful guiding us to find the perfect new vehicle. We had great care on our previous purchase through Palmen and knew returning would be a great decision, and it was!! Thank you for making the process so easy and all the help.
Posted on Google by Megan Moncher
Tim is so awesome. Every experience I had has been great.
Posted on Google by Jay C
Timely, polite, very service focused.
Posted on Google by Susan Rosenberg
Jodi in the office deserves a raise. Absolutely so professional and polite, always kind and friendly. And funny!
Posted on Google by Jaime Brown
They were very concerned about my issues
Posted on Google by Richard Mazzetta
Jason in the service department was a great help!
Posted on Google by Kim Fisel
Tim in service was really good. took my 22 Sierra in to get something checked out, with an appointment, took care of me ,called me after I knew what was wrong , then I had problems ordering floor mats on the app (because it stinks) and he took me over to parts got it them all ordered, be getting them tomorrow ...not that I want to go back for service ,but with Tim there it helped a lot.
Posted on Google by Doug Duensing
Great service and the job well done. Everything was fixed that I asked to get fixed. No problems with anything since I had it fixed. I would recommend this place to anybody looking to get a vehicle fixed. Thank you!
Posted on Google by Eric Sanders
They were awesome, they went out of their way to mke sure I received every discount possible...if u need a new car, ask for Dan Salisbury. Very Professional and clean...awesome
Posted on Google by Patricia Goss
We bought our 2009 Buick Lucerne from Palmen. Since then, we have had all the repairs and upkeep done by them. Tim, our service representative, has always been informative and open about anything that needs to be done. We have been extremely pleased with the work and will continue to go to Palmen for any future needs.
Posted on Google by Dawn Herbst
Always a pleasure working with Tim Hoffman.
Posted on Google by Dorothy McDonald
This dealership on 74th Place and their Customer Service was Great! Right upon arrival I was given M.A.G.I.C.= M-et A-ssessed G-reeted I-ncluded and a great C-losing! I did receive all my M.A.G.I.C. per the acronym. My family and I will definitely do business again. Thanks, to: Jason B, Jeff N(Service) James ( Sales)& Kathy( Receptionist). Thanks again! ~ Toni M~
Posted on Google by DatkidsMom
every thing was fine
Posted on Google by Wayne McGruder
Our family has worked with our salesperson, Dan Salisbury, since the 1970s. It is comforting to do business with someone who is trusted and honest. It is truly the reason I continue to do business with Palmen Motors - knowing the salesperson makes the whole experience much less stressful - and certainly more enjoyable.
Posted on Google by Debra Schaefer
Very accommodating and fast which is so needed now!!
Posted on Google by bren compher
Service was excellent
Posted on Google by Diana Tijani
Service is outstanding, so far very nice people.
Posted on Google by Matt Clifford
Had a screw in a tire, called and Jason in service got me in right away. While fixing the tire they found another screw in my other front tire. Great job!
Posted on Google by Ken Poludnianyk
Have always had great service from the parts department, service department, and sales.
Posted on Google by Steven Jucius
Very helpful and got me into a more reliable vehicle for my family and myself. Darell was amazing throughout the purchase process along with finance.
Posted on Google by Nicole Cook
Karson and the entire team at Palmen were great.
Posted on Google by Vivian Matus
Always great service from Jason Garon
Posted on Google by Charlotte Stine
Have always been satisfied with Palmen Buick Cadillac GMC service. My Dodge Avenger and Jeep Cherokee go there too. Great Service Advisors will take good care of you!
Posted on Google by Matt Werve
I am very pleased
Posted on Google by Renee Hermes
The staff was friendly, helpful and did not do repairs that weren’t necessary. Very honest and have high integrity
Posted on Google by Lorli Schingeck
Amazing customer service from knowledgeable staff that made the purchasing of a car easy and efficient. I would definitely buy from them again!!!
Posted on Google by Sherri MacGregor
I like coming to visit yall shop y’all do good work
Posted on Google by Derrick Howard
Service department rocks! Good people all around! Go see Bill Richmond for you new or used car or truck. Tell him Rich sent you!
Posted on Google by Richard Bre.
Good overall experience. Came in for routine service. People were friendly. Had a coffee bar and offered small complimentary snacks, cold water bottles, charging stations, work tables, kids room and more.
Posted on Google by Mary Enriquez
Always professional and courteous
Posted on Google by Diane Mayer
I had a great experience buying my truck. I initially called and spoke with Ali to go over numbers, and he was straightforward and easy to work with from the start. They actually ended up giving me a better deal than another dealership I had connections with, which really stood out. I came in on a Friday, and by Tuesday they had already located the exact truck I was looking for. The whole process was smooth, efficient, and no time was wasted going back and forth. I was originally referred by a family member who also had an easy, hassle-free experience, and I can say the same. They went straight to business, were transparent, and delivered on what they promised—that’s what ultimately earned my business. Highly recommend.
Posted on Google by Rene N.
A wonderful experience from start to finish. Our salesman Juan Resendiz was very professional and charming. We highly recommend this dealer.
Posted on Google by Judith Woods
All personal involved were professionals, knew their jobs, polite, made buying a car enjoyable. Was pleased there was no high pressure tactics when deciding on the vehicle we wanted.
Posted on Google by paul
Great dealership. Everyone was really professional and helpful with no pressure.
Posted on Google by beth bestland
We’ve been long time customers, great customer service from Ali
Posted on Google by Lynnski Rose
Service was great. Problem is Cadillac parts on back order from Vendor for 3 weeks. Still dealing with supply chain issues, COVID was a long time ago.
Posted on Google by Richard Twarowski
Dan and Orlando were amazing during my purchase. Would highly recommend this dealer. Honest, patient, friendly and were never pushy! Will visit here again and again!
Posted on Google by Mike Wiggemansen
Fare price polite people
Posted on Google by Mark Jonas
⭐⭐⭐⭐⭐ I had an excellent experience working with Bill Richmond at Palm Mann Cadillac in Kenosha. Bill provided truly top-tier service and demonstrated outstanding knowledge of the vehicle’s features while taking the time to understand exactly what I was looking for. He made the entire process comfortable, informative, and tailored to my needs rather than just focusing on the sale. Bill’s professionalism and attention to detail made the buying experience enjoyable from start to finish. I also want to recognize Zach in Finance, who made the process swift and seamless while clearly explaining everything along the way. Zach was extremely knowledgeable and made the final steps easy and efficient, making the entire experience first-class.
Posted on Google by Michael Alagna
We were very pleased with how smooth the process went buying our new car. We will highly recommend the dealership!
Posted on Google by Jack Rauen
Exelente servicio y rápido.
Posted on Google by Fernando Rodríguez
What a wonderful dealership to work with! The service was fast, friendly, and very efficient from start to finish. Working with Dan and Vince was truly a pleasure, Orlando too. They were welcoming, helpful, and made the whole experience easy and enjoyable. Jason, in Service went above and beyond to make my car perfect too. I would happily recommend this dealership to anyone looking for a great car-buying experience. Five stars, two thumbs up, and nothing but nice things to say! We also received a great deal, and the car was exactly as promised, if not better. I could go on and on, but the five stars really say it all. Update: I also ordered a dash mat when I purchased the car, working with Jason in Service. They called me when it arrived, and it was installed perfectly while I waited. Everyone in the service department was fantastic — welcoming, professional, and truly attentive. Even though my appointment day happened to fall during a pretty bad snowstorm, everything was handled smoothly and efficiently without a hitch. The dash mat looks great and completely eliminates any reflection issues. Once again, the team delivered outstanding service from start to finish!
Posted on Google by Mark Friedlander
Great service from Dan Constantino, and the rest of the staff at Palman. First time there, won’t be the last!
Posted on Google by Jeff Huenink
Worked with Jose Martin, he was very helpful and worked with me until I could get the car I wanted.
Posted on Google by DeAnna Bailey
Ali was the the best sales guy I’ve ever had purchased a new truck was the best experience I’ve had so I came back and purchased another for my son with Ali. Smooth easy no pressure and best experience I’ve ever had anyone need a car or truck please go see Ali I highly recommend him the sales guy I’ve ever had thank you Ali
Posted on Google by Tracey Junkin
Friendly service. I trust their expertise
Posted on Google by Thomas French
Excellent service. Long time customer. Honest disclosure of problems, costs, and options.
Posted on Google by Corey Canfield
Randy from the shop, made it happen! It was smooth from start to finish. My experience with GMC has been great!!! From Dan S and Orlando they are the best, left with my dream suv. They made it happen
Posted on Google by Dora Trevino
Randy from the shop, made it happen! It was smooth from start to finish. My experience with GMC has been great!!! From Dan S and the finance guy, they are the best
Posted on Google by Dora Trevino
Loved the service! Everyone was so friendly and welcoming, which made my visit comfortable and stress-free. I definitely felt like I was in great hands.
Posted on Google by TaziaTalks
Great sales
Posted on Google by Paul Mahon
Bil and Orlando were great to work with!! They were very thorough and efficient. My son loves the Chevy Volt we purchased!! Also, the dealership is well maintained.
Posted on Google by Jennifer Doyen
Juan was fantastic, he guided us though the process and was patient as we went through the necessary steps. He was patient with us and answered all of our questions. We had a great experience at Palmen!
Posted on Google by Erin Stuckey
Jason Garon is the best. He is phenomenal mechanic and the main reason I continue to bring my car there for maintenance.
Posted on Google by Nickie Fritz
I’ve always had a great experience at the dealership. My services are quick, usually getting me in and out… and if I do have to wait, the waiting area has sufficient drinks & snacks for me. Staff has always been helpful and I appreciate Ali for always making himself readily available to assist, on or off the clock! I appreciate their support!
Posted on Google by DeSario Turner
Huge thanks to Dan C for making the car-buying process easy and enjoyable.
Posted on Google by Lorenzo Rodriguez
The service department always goes above and beyond to make me happy.
Posted on Google by Jeff Tenuta
This was by far the best car purchase experience I've ever had. From the moment I walked in I was greeted with kindness and respect. The sales person Ali was respectful, friendly and very knowledgeable. The Finance rep was equally has friendly and respectful. I would definitely go back and recommend my friends and family.
Posted on Google by marcine anckle
They made for an effortless online purchase.
Posted on Google by Eric Vogel
Jason was great to work with. He kept the service side organized, responded quickly, and followed through without being reminded. He also worked with the parts department to help the customer with out of pocket costs, which was appreciated. The details stayed clear and the process did not drag out.
Posted on Google by David Erickson
Scheduled an oil change with Jason and he got me in promptly, but...... Way too much for an oil change on my silverado duramax diesel truck. It cost over 200.00 dollars and that's with a 15 dollar coupon and 28 dollars in Chevy points. Will look into other dealerships or oil change stores.
Posted on Google by Rabid Wolverine
Great staff. Very friendly. I appreciate that they provide coffee, snacks and a clean waiting area. Highly recommend.
Posted on Google by Ikey Rotz
I have only been here for their service center. They have their SOPs well in order. Every instance has been smooth. The folks at the service counter were all very friendly, informative and professional. A well oiled machine! Pun intended.
Posted on Google by Mr De Jesus
Bil was a wonderful and professional sales person. He was polite willing to answer any questions. I thoroughly enjoyed the entire used car purchase experience and would highly recommend him for your next visit to this Lynch location. Bil thank you for all the help!
Posted on Google by Tammy Wisnefski
What a wonderful dealership to work with! The service was fast, friendly, and very efficient from start to finish. Working with Dan and Vince was truly a pleasure, Orlando too. They were welcoming, helpful, and made the whole experience easy and enjoyable. Jason, in Service went above and beyond to make my car perfect too. I would happily recommend this dealership to anyone looking for a great car-buying experience. Five stars, two thumbs up, and nothing but nice things to say! We also received a great deal, and the car was exactly as promised, if not better. I could go on and on, but the five stars really say it all.
Posted on Google by Mark Friedlander
Treated like family and everyone wanted to make sure that I had a vehicle that met my needs. No pressure by the people at the Palmen Dealership. The the Palmen Dealership is also very clean.
Posted on Google by Peter Dorff
Very good service.
Posted on Google by edward guion
Our experience at Palmen was exceptional. Thank you to Ali, Orlando and Tommy for treating us so well. We love our 2024 GMC Terrain!
Posted on Google by Pam Koll
We got the best services!
Posted on Google by Jimena Lara
Figured problem out
Posted on Google by Patsy Gibson
Palmen Buick GMC is the best! Dan Salisbury has sold my family so many cars over the past 20+ years, I've lost count. He's honest and helpful, and always works hard to find the right vehicle for us. Alfonzo and Orlando are relentless, working hard to get the best financing available. Jason in service is awesome. I know I can count on him to get our vehicles in for service in a timely manner with service handled with utmost care. I highly recommend Palmen Buick GMC.
Posted on Google by Pam Gerstner
Very professional and helpful! They go out of their way to make sure you're taken care of!
Posted on Google by Frank Olandese
Working with Ali at Palmen Buick-GMC- Cadillac was an excellent experience. He helped us purchase my Acadia from beginning to the end to be sure we were 100% satisfied. Everyone at Palmen is friendly, knowledgeable and efficient. I highly recommend Palmen!
Posted on Google by JAG
Ali helped us purchase my 2023 beautiful Acadia at Palmen Buick-GMC-Cadillac in Kenosha seamlessly from beginning to the very end and all wrapped with a bow! I highly recommend working with him. He’s got your back, and makes sure you are 100% satisfied with your purchase. Everyone we worked with at Palmen was friendly, efficient and knowledgeable!
Posted on Google by ?Jule
First oil change. New car. They did a great job with my car. Would definitely recommend.
Posted on Google by William Hahn
It was my trucks first service, they were very friendly and got my truck in and they were done in less than an hour. The waiting room was nice and they offered coffee, tea or water. Definitely will come here again.
Posted on Google by Billy Brey
Great service. We purchase all our vehicles here
Posted on Google by Lisa Marie Davis
Ali Farhan was an excellent salesperson to work with! I would highly recommend him!! He helped me through the entire process and he was responsive and professional!
Posted on Google by Matt Goebel
Great customer service, Jason in service is always great to work with!
Posted on Google by Rick Korth
I have purchased 2 vehicles here. Was pretty easy and little hassle
Posted on Google by Jerry Santoro
Always friendly and even though I was only having an oil change, they gave my car the once over and checked everything. Didn’t take long either.
Posted on Google by Sherry Gruhn
Always a great experience. Prompt service and great employees.
Posted on Google by Jonathan Groh
Manager Nick Faciano and Adam in sales were a pleasure to work with in getting my wife into Cadillac IQ. Thank you.
Posted on Google by Alex Solonowicz
Been doing business for 35 years with Palman. They are the best.
Posted on Google by Judy Capponi
Lawrence S. is my favorite salesman and always goes above and beyond to give me the best service. He's definitely a deal closer
Posted on Google by Ieasha Seymour
Working With Dan Costantino is always a pleasure. He helped me select the right SUV for my family's needs. Tommy the sales manager, was fair with his pricing and appraisal of my trade. Zack in Finance was very helpful and efficient with paperwork and got me on the road quickly in my 2022 GMC Yukon Denali! Thank you all for a great car buying experience! You will get my recommendation for anyone looking for a new or used Buick, GMC or Cadillac.
Posted on Google by Stephen Burke
Everyone was very accommodating and very kind. They offered to wash my truck. MUCH APPRECIATED
Posted on Google by Linda Pedersen
We found Palmen Buick to have a good selection of vehicles, a helpful & friendly staff, a beautiful showroom, and the willingness to fit a car to our needs. Throughout the process, every step was explained well, and our questions were answered honestly and accurately.
Posted on Google by Iris Leuck
Good service and good people.
Posted on Google by Robin Humphrey
From the time I entered the building I have received nothing but good customer service! From Tim to Ali, and Zac I was handled with supreme respect, courtesy, and professionalism. I came in for a car repair and left in a new 2025 Cadillac, I’m overwhelmed with gratitude and joy for PALMEN BUICK GMC CADILLAC. Thank you
Posted on Google by Denzil Crosby
I literally had no plans to buy a car, but left with a new car and can't be happier. I came in to have my car emission tested to renew my registration. While we were waiting for the test to be performed we saw a GMC Acadia on the showroom floor and checked it out. Ali, approached us asking if we needed help. We explained we were just waiting on my car to get tested and we were not actually shopping for a car. He said no worries and continued to talk to us while we waited. Ali gave us his card and said feel free to give him a call if we were ever in the market for a new or used car. We left with our old car that still did not pass emissions and discussed what to do. We had a lot of work done on the car recently, at a different dealership, but it still would not pass the emissions test.We decided putting more money into a 10 year old car did not make sense so I spend the afternoon doing research on new and used SUV's with third row seats and compared prices. The Acadia had good reviews and the price at Palmen was good compared to other dealerships. Ali had been so polite, professional, and social while we waited for our car so we decided to come back after work and take the Acadia for a test drive. Ali showed us several options on new and used SUV's with third rows, understanding that buying a car had not been our plan he wanted to give us options that would fit our needs and our budget. In the end we decided to go with a new car and purchased the 2025 Acadia Elevation, which we love so far. Ali did a great job assisting us in this process. Ali was knowledgable, professional, patient, and easy to work with.the entire process at Palmen was easy and enjoyable! We never felt pressured by Ali and this was the most pleasurable car buying experience we have ever had. I also have to mention that the financing side of the process was just as easy and Zach was just as great to deal with as Ali. Zach offered us upgrades and extensions to the car we were buying, but again never made us feel pressured to add anything. He was informative, funny, professional, and knowledgable as well. The entire experience was awesome and I would recommend Ali, Zach, and Palmen to my friends and family if they needed to buy a car.
Posted on Google by April McKnight
Palmen Buick GMC is a great place to do business with. The Service Dept. Is excellent and my S/A Jason Gordon is the Best!!
Posted on Google by Donald Yoakem
Payment makes it easy. Darrell Jones still checks in with me about me and my GMC Terrain.
Posted on Google by Regina Cole
Had a good experience and the men that took care of me was great. Got what I wanted.thank you
Posted on Google by Elizabeth Munns
Nat Zunkel was a low pressure salesman who put me in a lease and in the right vehicle for me. He also worked to make it affordable.
Posted on Google by Suzanne Loewen
I was really scared, my car was showing the check engine light and had a horrible explosion noise. They immediately helped me and took care of everything. I am beyond grateful.
Posted on Google by Sol Sanchez
Tom and Larry were absolutely great. Thank you so much for all of your help. The process was painless.
Posted on Google by Kathie Consolino
My lease experience was top notch. Salesman Ali knew his stuff and made the leasing experience smoother. I would recommend dealership for your car needs.
Posted on Google by Harsh Patel
I went in on the 9th after a phone call looking for a second vehicle. I met this amazing patient knowledgeable respectful man named Bil who communication skills are impeccable! I went here after a not so welcoming experience at a Kenosha Chevy dealer and I am thankful for the negative experience as a returning customer because that led me right to Palmen and I met Mr. BIL!! He led me to get exactly what I needed and the value was and still is mind blowing. The process was so smooth and high vibrational I refuse to go to another dealer after. And to finish up my transaction I met Zack and when I say this man is funny it was like being at my own comedy show with a famous comedian. This man is funny and will keep you on your toes . Even the owner greeted me with welcoming kindness and a smile coming and leaving! I appreciate this experience at Palmen and have been already recommending people to go see Mr. BIL. Thank you and I will see yall next year for another purchase.
Posted on Google by Masada Uwriyela
Timely, accurate, friendly, work done correctly 1st time.
Posted on Google by MaxG Operations
At Palmen, working with Adam was a excellent experience. From the start Adam and team were welcoming and very accommodating helping me to find the right vehicle for me. The whole experience from start to finish was customer focused. Thx Adam and team for a wonderful car buying experience. I love my new truck.
Posted on Google by Weisstar
Great service!
Posted on Google by Marissa Moore
They were very helpful and friendly! Helped fix a bad previous experience with another dealer!! Super patient and accommodating.
Posted on Google by Vicki McDermott
I couldn’t be happier with my new truck and the entire experience! From Dan Salbery, who was absolutely the best salesperson I’ve worked with, to the management, parts, and service teams — everyone was top-notch. They made the whole process smooth, honest, and enjoyable. I’m so glad I bought my truck here and already look forward to future purchases. Highly recommend!
Posted on Google by Jason Steinmetz
We had a great experience with the whole team at Palmen. Ali was awesome. He was kind, patient and very knowledgeable of the cars we wanted to look at on the used lot. We didnt feel pressured to make any purchases right away and he took the time to answer my questions. We also worked with Tommy. He takes great pride in their used cars and you can tell they really try to hand pick the best used vehicles they choose to sell on the lot. Tommy was able to address the few things we wanted fixed on the use vehicle we purchased. We worked with Jason in the service department for the repairs and he was wonderful. I will definitely work with him for any future service on the vehicle. They set me up with a rental vehicle while they had our vehicle in the shop. I felt they had our vehicle back to us within a timely fashion. Overall good job for the whole team and different departments. They were able to get the vehicle registered and plated the day we purchased and so far we are happy with our new to us vehicle. We have used palmen in the past and plan on continuing as long as they keep up the good work.
Posted on Google by Amber Kranz
Great place for service
Posted on Google by Dr. Tom Baba
Bil helped me purchase a vehicle just recently and let me tell you he is the best salesman ive ever done business with! Low stress, Helpful and patient, communication was great. He made sure my car was perfect before driving away with it! Appreciate your professionalism Bil Thanks again!
Posted on Google by Nolan Vlietstra
Bought a 2024 gmc. My sales Man Bil was great. He did everything to find me what I was looking for. Bil Richardson made sure I was happy with the new vehicle I had and helped explain and answer all my questions. Thank you for everything.
Posted on Google by Amy R. F
Great sales team!!!
Posted on Google by Dan Costantino
everything went well, I made an appointment online for 2:30, seemed to get right in but it took an hour and a half to do oil change and tire rotation, seems a little long for that especially when I was waiting there for the truck
Posted on Google by Rick Sanderson
Great experience purchasing my new truck. I will definitely be back. Ali was a great sales guy.
Posted on Google by Duane Weltzien
Quick and easy, no BS.
Posted on Google by Anthony Robinson
Good customer service in the service department. They are very knowledgeable and attentive to the issues of my vehicle. Because of the friendliness and professionalism, Palmen will my Dealership of choice. Will recommend to others!
Posted on Google by Bilinda Nelson
Tim made my service set up super easy. We had 50k mile coverage on my vehicle and he assured me my rental would be covered & it was. I didn't have any hidden fees or random charges at the end of my service even though they had problem replicating my problem once it was in the shop.
Posted on Google by Melissa Neibaur
Great experience friendly And professional staff I totally recommend this dealership for your next vehicle purchase!! Thanks
Posted on Google by BLUESKY 23
Great service department. Friendly staff. Prices are inline. Not much more to add.
Posted on Google by Ned C
Bil R is an amazing salesperson. His persona was very calming and Bil was very pleasant to work with. Bil listened to me for what I wanted. Other salespeople were pushy over the last 2 years. I appreciate Bil's knowledge and presentation. I will recommend anyone to ask for Bil R at Palmen GMC Cadillac Buick in Kenosha. Love my Encore GX. Thank you so much for your patience! Colleen R
Posted on Google by COLLEEN ROBINSON
All phases of the sale were very professional from the salesman to the finance guy.
Posted on Google by B Smith
Great Experience!!!! Thank you Juan R and Orlando.
Posted on Google by Ana Figueroa
It was a pleasant experience appreciated the gentleman at the service desk for listening to my request for special treatment to the appearance of my tires as they had recently been through lots of muddy and dusty more at a landscape business getting boulders for my garden.
Posted on Google by T Tip
Service Rep Jason is always a pleasure to wor with. Work is done in a timely manner and it is quality. I would highly recommend this GMC dealer.
Posted on Google by Phyllis Brauck
Dan Salisbury is a very detailed, fair, and diligent salesman! Orlando knows financing inside and out! They are both at the top of their game! Thank you for taking such good care of Megan and myself!
Posted on Google by Cathy Mardon
Great experience all around. Dan Salisbury has done an outstanding job communicating and being upfront throughout the truck buying experience.
Posted on Google by luke szymanski
I've been going to Palmens since I bought my car. Always good service and friendly employees.
Posted on Google by Elaine Witt
Ali, Tommy were very accommodating and great to work with. They made a stressful decission easy and enjoyable. Ali was very knowledgeable on the product. I have been to Palmen many times over the past few years and he was always the first to great me. Without any pressure to buy he made the environment welcoming and friendly. He is an extremely valuable asset to the Palmen team!
Posted on Google by Toby Flesher
Kenny and Juan were great to work with. Fair and honest is all you can ask for! Recommended!
Posted on cars.com by DUKDUCGOOS
Very friendly help me get exactly what I wanted Gave me the best deal for the price range I was looking for
Posted on cars.com by ljaklin
The service appt went well. It was just hard to get a hold of someone to schedule it. ??
Posted on cars.com by [email protected]
Professional and courteous Had my car washed called when it was done. A pleasure to work with
Posted on cars.com by deanbartello
Took care of the problem that we had. Tommy G made sure that we were happy.
Posted on cars.com by Impala64daveg
the discount coupons are good. The employees are courteus to their customers.no other comments
Posted on cars.com by GSANDBERG
Always pleased with the service...quality workmanship and courteous. Always a pleasure. Will always pick me up or drop me off at home if needed.
Posted on cars.com by BBRAUCK
Nice dealership. Nice pesto deal with. Nice people to deal with Four more words That sums it up
Posted on cars.com by MFISCHER38
Second to none Tim Hoffmann is my GO TO SERVICEMAN. He accurately records my maintenance schedule, and notifies me so I don't have to.
Posted on cars.com by Jeff Kugele
Tim makes scheduling very easy and always very informative Palmen does a very good job
Posted on cars.com by sextonmt181
This dealership is fantastic! This is the 2nd vehicle I’ve bought from there in the past year. Adam Grant makes it a pleasure to be there and was very knowledgeable of the inventory on the lot. Thanks Adam!
Posted on cars.com by LAWRENCEHOLLEN
This dealer has always been accommodating in getting service handled in good time and explanation of any questions about what was done.
Posted on cars.com by dschlecht
Great sales experience, very satisfied with vehicle and dealer experience. Will recommend Palmen to friends and family.
Posted on cars.com by CRBORK
They were all very professional and thorough. Would highly recommend to all my friends and family.
Posted on cars.com by Happy d 123
Very professional and friendly had the work done in a timely matter. Everyone in the show room was very friendly too.
Posted on cars.com by Roger
Came in with an issue and they fixed it ahead of estimated schedule. Estimated 5 days. Fixed it in 2.
Posted on cars.com by Mdtodd1
OK but a bit high priced High priced for a new key flob Service was great
Posted on cars.com by MICHAEL230
Explained what was wrong with my van very thoroughly!! I can trust Dan and Palmen to be trustworthy
Posted on cars.com by RhondaOC
Customer satisfaction is obvious from start to finish. Adam is very knowledgeable and was willing to go out of his way to make sure we were happy and satisfied. Nick was also amazing to work with. Zack was great to work with too.
Posted on cars.com by CMWOJO79
Jason is so nice and helpful!!! He did a great job checking and fixing my car,tried it, and explained all the issues so clearly! I would recommend this dealership to anyone because of him!
Posted on cars.com by xyzjbb
Great service, and for sure I will camelback the staff are absolutely amazing and attentive
Posted on cars.com by maria.puente
Easy to work with and no bullxxxxing me on service issues. no stress to get what I need done
Posted on cars.com by Mbarlow631
I like Palmen. We have been coming there for years. Everyone is great. Great Job Palmen!
Posted on cars.com by mrs.fudge1
Palmen Cadillac is proven to offer exceptional service and communication. The dealership contacted me about a mistake with my purchase, and a plan to remedy.
Posted on cars.com by DC.RANFT
Easy and perfect communication, respect the numbers and speak very clear about how it going everything
Posted on cars.com by JACOBNAVARROBELLINI
Everyone was courteous and professional and prompt They did a good job on my car
Posted on cars.com by murv66
We were very comfortable with the whole experience of buying our vehicle Excellent service And Mr Tim was very helpful!
Posted on cars.com by frankescobedo13
I always have a good experience with Jason, he's one of the reasons I keep coming back. He got a scheduled and handled very quickly.
Posted on cars.com by bengentile
The service was good. My car was in and out in no time flat. Everyone was so nice and helpful
Posted on cars.com by scott.wicklund
Super nice service team. Responsive and friendly They were efficient and communicated in a timely manner when my vehicle was complete.
Posted on cars.com by K.M.NICKRAND
Amazing service, excellent staff oil change was done lightning fast with excellent efficiency. Amazing oil quality and excellent oil filter
Posted on cars.com by LEAHG987
Smooth, good value and as always excellent service! All departments from Sales to Service are exceptional!
Posted on cars.com by TSears
Friendly, professional staff, timely service. I have been a customer for many years! Convenient, reasonably priced.
Posted on cars.com by PALSMOLITOR
I had an excellent experience working with Bill Richmond at Palm Mann Cadillac in Kenosha. Bill provided truly top-tier service and demonstrated outstanding knowledge of the vehicle’s features while taking the time to understand exactly what I was looking for. He made the entire process comfortable, informative, and tailored to my needs rather than just focusing on the sale. Bill’s professionalism and attention to detail made the buying experience enjoyable from start to finish. I also want to recognize Zach in Finance, who made the process swift and seamless while clearly explaining everything along the way. Zach was extremely knowledgeable and made the final steps easy and efficient, making the entire experience first-class.
Posted on cars.com by MICHAEL.ALAGNA
They did everything to make sure I was satisfied with the deal. They made it so I didn't feel like I had to go home and take a shower
Posted on cars.com by ROYALIMG
Very attyentive went above and beyond to assist with the entire purchasing process. Very pleasant people to deal with, Bill Richardson is a rock star and more than helpful
Posted on cars.com by ROYALIMG
Logan and Nick were great to work with. They worked hard to get the deal done. Orlando on the other hand called me stupid to my face when I declined the extended warranty.
Posted on cars.com by DAVE.CORBAN
Tim is great to work with. I found the experience was great and the repairs solved my tire problem.
Posted on cars.com by JOHN
Great! Efficient, clean, comfortable. The music playlists could use a little work, though (just kidding)
Posted on cars.com by aruffolo.it
Excellent, Tim is our go to guy when we call for service at Palmen and is a big reason why we bring all our vehicles to you for service. I love the cleanliness of your mechanics and there department. Have always had a pleasant experience
Posted on cars.com by surratt79
As always, Jason takes really get care of our vehicles!!! Highly recommended Palmen. Get service!!! TY!
Posted on cars.com by HIDEEBARNES
Logan came out in the lot and greeted me. Very nice, kind young man. Inside the dealership Everyone was very nice and welcoming. My purchase was smooth and quick.
Posted on cars.com by PR.SHAWNALACK
I brought my truck in with a couple concerns. Ben took time to go for a ride with me to get a better understanding of my concerns. Concerns were addressed and resolved
Posted on cars.com by stevenprim
Excellent customer service, makes customer comfortable, prompt and courteous service. Salesman followed up on my purchase to make sure I was happy with my vehicle.
Posted on cars.com by GRUBS57
Identified my car issue and fixed the problem in a timely manner. Professional service Was very pleased with my overall experience.
Posted on cars.com by DEEB11778
Everyone was friendly and professional. All questions were answered, and I was shown everything about my new envision.
Posted on cars.com by AMBER-MIKE
We had a very positive experience. Dan was great Dan got exactly what we asked for and quickly and handled everything within only a couple days
Posted on cars.com by LHEATH44
Tim was very very good helpful Clean fast efficient helpful and reliable the ride driver was very pleasant
Posted on cars.com by Jemtrucking
Even though my issue that Jason got resolved for me on our Cadillac XT5 was small, he did it to the best of his ability and had it solved in short order. Always a pleasure working with Jason Garon!!
Posted on cars.com by JON HILKER
Jason is cordial, competent, and charismatic. I could continually compliment the most considerate consultant, but as a customer I can confidently confirm his consistency, clarity, and commitment create complete confidence and comfort. His collaborative communication and careful coordination consistently exceed customer-centered commitments. Completely commendable.
Posted on cars.com by TIMLUCAS1977
Perfect as always. Jason does a great job and Dan First, service manager checked in to see I was totally happy. I was
Posted on cars.com by jack carran
Our issue was resolved. Tim was able to fine an alert the was covered under warranty.
Posted on cars.com by regnery0
Always a good experience and Tim is the only guy I call. Always gets me in when I need and keeps me up to date with an issues or upcoming services needed.
Posted on cars.com by meddy2175
Dan First and Jason make it a pleasant experience by meeting needs above and beyond the usual. Thankyou!
Posted on cars.com by sally5
Efficient. Professional Always helpful & courtesy. No complaints on anything Always a please to deal with
Posted on cars.com by STEPHENSARICH
They get you in, perform the work plus and deliver the car back to you clean and ready to go, while you wait in a nice bright waiting area with a nice cup of coffee.
Posted on cars.com by PAUL.T.WEYRAUCH
It is easy to schedule, work was done on time and at good quality. Tim is great to work with.
Posted on cars.com by BRTOP
No No no no no no. No no no no no no. No no no no no.
Posted on cars.com by Dukdukgoose1
Work was excellent but costly. Prices are high Repairs were done quickly and looks great
Posted on cars.com by WHISPER92760
Fast and knowledgeable service Advisor was friendly and attentive, understood and tech addressed my concerns.
Posted on cars.com by ALBERTOCCARDENAS
Overall an excellent service and I will be bringing my car back in the future
Posted on cars.com by MALIBUGIRL0
The service department here put my trust back in mechanics, I don’t feel like I’m being ripped off.
Posted on cars.com by Mbarlow631
Since I been going to the Palmen dealership I have purchased a newer vehicle and love the service!
Posted on cars.com by CROSBYDENZIL14
Palmen Motors makes you feel like you are important and that they care about helping you.
Posted on cars.com by 8T7MONTEE
I came in one day because no one picked up the call once it was transferred to the Service Dept. I figured everybody was busy. Tim helped me. He was nice. When I came in for service he was on the phone so I went to the next person. He looked up my information and said Tim would help me. But, this man did ask Tim if he could start the process and Tim said yes. Everything was fine the whole time.
Posted on cars.com by Englishtwotutor
So friendly and helped me right away, without an appointment I will be going back
Posted on cars.com by Tam6626
The repairs on my car went well. The time required was greater than expected but the results were great.
Posted on cars.com by JOHN
Making the appointment and the service of my vehicle was very good. I highly recommend.
Posted on cars.com by jlsnider25
Friendly staff, clean environment, very quick service. Really appreciate the complimentary shuttle service that is available
Posted on cars.com by vsirocchi
He went over everything that was needed for my 20,000 mile service. A great center Gentleman to work with.
Posted on cars.com by Mark
It was great! Services my car as soon as I arrived, so the wait time was very short.
Posted on cars.com by Mark
Friendly and he goes over what I am paying for prior to receiving the bill.
Posted on cars.com by Gloria
Bil Richardson was a great salesman, wasn't pushy at all. He was just there to answer any questions that I had.
Posted on cars.com by TOM.LEBER
Great service department. They replaced my broken mirror expertly. Tim Hoffman was very good to work with
Posted on cars.com by JOHN
Very honest, thorough, and experienced sevice department. Tim and the mechanic were great. I'm done
Posted on cars.com by JOHN
My new buick had a failed telematric module that my research said it could take 2 to 5 months to get replacement parts. It took only a month at Palmen with timely updates supplied by Onstar.
Posted on cars.com by DAY102
They care about their guests. Very professional and take good care of your vehicle. Very friendly and make you feel like family. They listen to your requests . I would never take my truck anywhere else. Highly recommend.
Posted on cars.com by frieldebbie078
Opted to wait for service. Car done in timely manner. Wait area is very nice and comfortable.
Posted on cars.com by MJLED3
Super smooth and efficient Ali was amazing, he listened and was able to show me the perfect car immediately. The purchase was super smooth and efficient, ultimately. This was an amazing purchase experience.
Posted on cars.com by JUSTIN.CHRISTIE
Outstanding customer service very friendly, very informative. It will definitely be back for service.. very friendly atmosphere
Posted on cars.com by dlpearson15
I’ve been dealing with Tim for the last 10 years and there’s no one else I would go to. He is wonderful. He handles everything he tells her what my car needs. Sometimes he hollers at me because they don’t have enough mileage on it but he understands and I’m really happy with Tim. I’m happy with all the people that you have there.
Posted on cars.com by Pyrolady
Very professional and quick Tim is wonderful to work with he was able to get my auto in right away. I definitely recommend my friends to go there!
Posted on cars.com by Colleensunderland
Love always working with Tim. He takes such good care of me and my kids and our cars.
Posted on cars.com by BFRANCETIC
Always love working with Tim. Been with him for 10 years. Takes such good care of me and my kids.
Posted on cars.com by BFRANCETIC
Exactly as promised. Great experience and people. Highly recommended. They followed through just as promised. Easy transaction.
Posted on cars.com by JBECKER3003
Prompt transparent. Respectful and professional. Will continue doing all my car service and purchasing there
Posted on cars.com by tguarnieri
First time using the service dept and was very pleased with service. We will be back.
Posted on cars.com by SEWERRAT152
Jason was super easy to deal with. Very considerate about what i needed. He even called me after hours so I could pick my car up the next morning. Very nice guy
Posted on cars.com by C.mata1099
Great service! Had a couple issues and was taken care of extremely well. Now, I just hope I don't have any more major issues with this truck
Posted on cars.com by samveith
They were great. I came early with no appointment and they took me in and got my oil change done. Highly appreciate it!
Posted on cars.com by alexalbarran19
Nice people to deal with. Very friendly. They had the truck I was looking for.
Posted on cars.com by KNIGHT_SECURITY
Tim makes sure I know what needs to be done and what the cost will be. I am very satisfied with the service I receive at Palman.
Posted on cars.com by DEBBIE.CURRY
Good experience with the dealership. Randy listened to my concerns and kept me updated while my car was being worked on. I'm comfortable going to Palmen Buick for service on my car.
Posted on cars.com by MM-JT
Jason is the only person I trust. Because I don't trust anyone at Palmen other than Jason. I know the service is expensive so it needs to be a trusting relationship
Posted on cars.com by BG
I only go there for Jason's service and approach to caring for all 3 of my GMC Cadillac vehicles. I wont talk to any other advisors based on prior experience
Posted on cars.com by BG
Tim is very understanding with whats best for my time schedule. I will definitely continue using Tim as my representative
Posted on cars.com by Chris K
Jason always takes great care of us. Most of the time the service department is very accommodating and can get us in at short notice. Sometimes their schedule is just too full.
Posted on cars.com by alstough
Very professional, honest,, Curtis. Will definitely be back and tell others. Can't say enough.
Posted on cars.com by ffbull5584
Adam was friendly and informative. Made my truck buying experience seamless. Will be recommending this dealership to friends in the future!
Posted on cars.com by chance
Tim always gets me in as quickly as possible. Very customer centric which I greatly appreciate. Everyone at the dealership is friendly.
Posted on cars.com by VIRGINIA.HEBARD
Explained vehicles operations very well, no sales pressure and received a great price without a bunch of haggling. Great experience!
Posted on DealerRater by JOEL.SANFILIPPO
The thing I like most is that Jason knew exactly what I was talking about a couple other dealers I had talked to you about my issues with my truck really didn't dig deep enough and didn't really know what I was talking about. Jason was great.
Posted on DealerRater by Jscdigs
I found the experience to be extremely professional from beginning to end. The service was excellent!
Posted on DealerRater by pattersond12000
Service was quick and on time. I was happy with my appointment. Looking forward to next appointment
Posted on DealerRater by fedwards17
Great service from Tim Tim friendly, not pushy, takes good care of me & my car
Posted on DealerRater by karenbuick
See above Lengthy response was provided previously per the above correspondence. Read the initial response
Posted on DealerRater by DAVEANDJENNIFER
Tim always manages to get me in the day, that I can get my vehicle in for service! He and his service team do a great job!
Posted on DealerRater by DTNOBLE
Great response to questions. Great customer service Top notch service and environment Efficient and clean surroundings
Posted on DealerRater by Joann_griffiths
Found my rescue ring problem and fixed it This cars been in 4 times with software issues. Finally fixed
Posted on DealerRater by Gjh5020
Easy to work with to buy my new car. Dan Salisbury was great to work with buying the car.
Posted on DealerRater by ELLIOTT2
I'm very happy with Ben Vitullo! I've talked with him twice and been very impressed both times. When I complained about my navigation not working, he came out and determined that I needed a new chip. I bought it and he installed it. When I needed work done on my visit, he explained it and kept me posted as the work progressed. Ill be back as.long.as he's there.
Posted on DealerRater by mgstubbs48
Best dealership around Courteous, professional, knowledgeable staff in new and previously owned vehicles, from management, to sales, to financing, to service. Wouldn't get a vehicle anywhere else
Posted on DealerRater by VMOLOS
Kenny and Juan were great to work with. Fair and honest is all you can ask for! Recommended!
Posted on DealerRater by DUKDUCGOOS
Very friendly help me get exactly what I wanted Gave me the best deal for the price range I was looking for
Posted on DealerRater by ljaklin
The service appt went well. It was just hard to get a hold of someone to schedule it. ??
Posted on DealerRater by [email protected]
Professional and courteous Had my car washed called when it was done. A pleasure to work with
Posted on DealerRater by deanbartello
Took care of the problem that we had. Tommy G made sure that we were happy.
Posted on DealerRater by Impala64daveg
the discount coupons are good. The employees are courteus to their customers.no other comments
Posted on DealerRater by GSANDBERG
Always pleased with the service. ..quality workmanship and courteous. Always a pleasure. Will always pick me up or drop me off at home if needed.
Posted on DealerRater by BBRAUCK
Nice dealership. Nice pesto deal with. Nice people to deal with Four more words That sums it up
Posted on DealerRater by MFISCHER38
Second to none Tim Hoffmann is my GO TO SERVICEMAN. He accurately records my maintenance schedule, and notifies me so I don't have to.
Posted on DealerRater by Jeff Kugele
Second to none Tim Hoffmann is my GO TO SERVICEMAN. He accurately records my maintenance schedule, and notifies me so I don't have to.
Posted on DealerRater by Jeff Kugele
Tim makes scheduling very easy and always very informative Palmen does a very good job
Posted on DealerRater by sextonmt181
This dealership is fantastic! This is the 2nd vehicle I’ve bought from there in the past year. Adam Grant makes it a pleasure to be there and was very knowledgeable of the inventory on the lot. Thanks Adam!
Posted on DealerRater by LAWRENCEHOLLEN
This dealer has always been accommodating in getting service handled in good time and explanation of any questions about what was done.
Posted on DealerRater by dschlecht
Great sales experience, very satisfied with vehicle and dealer experience. Will recommend Palmen to friends and family.
Posted on DealerRater by CRBORK
They were all very professional and thorough. Would highly recommend to all my friends and family.
Posted on DealerRater by Happy d 123
Very professional and friendly had the work done in a timely matter. Everyone in the show room was very friendly too.
Posted on DealerRater by Roger
Came in with an issue and they fixed it ahead of estimated schedule. Estimated 5 days. Fixed it in 2.
Posted on DealerRater by Mdtodd1
OK but a bit high priced High priced for a new key flob Service was great
Posted on DealerRater by MICHAEL230
Explained what was wrong with my van very thoroughly! ! I can trust Dan and Palmen to be trustworthy
Posted on DealerRater by RhondaOC
Customer satisfaction is obvious from start to finish. Adam is very knowledgeable and was willing to go out of his way to make sure we were happy and satisfied. Nick was also amazing to work with. Zack was great to work with too.
Posted on DealerRater by CMWOJO79
Jason is so nice and helpful! !! He did a great job checking and fixing my car,tried it, and explained all the issues so clearly! I would recommend this dealership to anyone because of him!
Posted on DealerRater by xyzjbb
I like Palmen. We have been coming there for years. Everyone is great. Great Job Palmen!
Posted on DealerRater by mrs.fudge1
Great service, and for sure I will camelback the staff are absolutely amazing and attentive
Posted on DealerRater by maria.puente
Easy to work with and no bullxxxxing me on service issues. no stress to get what I need done
Posted on DealerRater by Mbarlow631
Palmen Cadillac is proven to offer exceptional service and communication. The dealership contacted me about a mistake with my purchase, and a plan to remedy.
Posted on DealerRater by DC.RANFT
Easy and perfect communication, respect the numbers and speak very clear about how it going everything
Posted on DealerRater by JACOBNAVARROBELLINI
We were very comfortable with the whole experience of buying our vehicle Excellent service And Mr Tim was very helpful!
Posted on DealerRater by frankescobedo13
Everyone was courteous and professional and prompt They did a good job on my car
Posted on DealerRater by murv66
Super nice service team. Responsive and friendly They were efficient and communicated in a timely manner when my vehicle was complete.
Posted on DealerRater by K.M.NICKRAND
Amazing service, excellent staff oil change was done lightning fast with excellent efficiency. Amazing oil quality and excellent oil filter
Posted on DealerRater by LEAHG987
I always have a good experience with Jason, he's one of the reasons I keep coming back. He got a scheduled and handled very quickly.
Posted on DealerRater by bengentile
The service was good. My car was in and out in no time flat. Everyone was so nice and helpful
Posted on DealerRater by scott.wicklund
Smooth, good value and as always excellent service! All departments from Sales to Service are exceptional!
Posted on DealerRater by TSears
Tim is great to work with. I found the experience was great and the repairs solved my tire problem.
Posted on DealerRater by JOHN
Logan and Nick were great to work with. They worked hard to get the deal done. Orlando on the other hand called me stupid to my face when I declined the extended warranty.
Posted on DealerRater by DAVE.CORBAN
Very attyentive went above and beyond to assist with the entire purchasing process. Very pleasant people to deal with, Bill Richardson is a rock star and more than helpful
Posted on DealerRater by ROYALIMG
They did everything to make sure I was satisfied with the deal. They made it so I didn't feel like I had to go home and take a shower
Posted on DealerRater by ROYALIMG
I had an excellent experience working with Bill Richmond at Palm Mann Cadillac in Kenosha. Bill provided truly top-tier service and demonstrated outstanding knowledge of the vehicle’s features while taking the time to understand exactly what I was looking for. He made the entire process comfortable, informative, and tailored to my needs rather than just focusing on the sale. Bill’s professionalism and attention to detail made the buying experience enjoyable from start to finish. I also want to recognize Zach in Finance, who made the process swift and seamless while clearly explaining everything along the way. Zach was extremely knowledgeable and made the final steps easy and efficient, making the entire experience first-class.
Posted on DealerRater by MICHAEL.ALAGNA
Friendly, professional staff, timely service. I have been a customer for many years! Convenient, reasonably priced.
Posted on DealerRater by PALSMOLITOR
Great! Efficient, clean, comfortable. The music playlists could use a little work, though (just kidding)
Posted on DealerRater by aruffolo.it
Excellent customer service, makes customer comfortable, prompt and courteous service. Salesman followed up on my purchase to make sure I was happy with my vehicle.
Posted on DealerRater by GRUBS57
Logan came out in the lot and greeted me. Very nice, kind young man. Inside the dealership Everyone was very nice and welcoming. My purchase was smooth and quick.
Posted on DealerRater by PR.SHAWNALACK
I brought my truck in with a couple concerns. Ben took time to go for a ride with me to get a better understanding of my concerns. Concerns were addressed and resolved
Posted on DealerRater by stevenprim
Excellent, Tim is our go to guy when we call for service at Palmen and is a big reason why we bring all our vehicles to you for service. I love the cleanliness of your mechanics and there department. Have always had a pleasant experience
Posted on DealerRater by surratt79
As always, Jason takes really get care of our vehicles! !! Highly recommended Palmen. Get service!!! TY!
Posted on DealerRater by HIDEEBARNES
Everyone was friendly and professional. All questions were answered, and I was shown everything about my new envision.
Posted on DealerRater by AMBER-MIKE
Identified my car issue and fixed the problem in a timely manner. Professional service Was very pleased with my overall experience.
Posted on DealerRater by DEEB11778
Everyone was friendly and professional. All questions were answered, and I was shown everything about my new envision.
Posted on DealerRater by AMBER-MIKE
Tim was very very good helpful Clean fast efficient helpful and reliable the ride driver was very pleasant
Posted on DealerRater by Jemtrucking
We had a very positive experience. Dan was great Dan got exactly what we asked for and quickly and handled everything within only a couple days
Posted on DealerRater by LHEATH44
Even though my issue that Jason got resolved for me on our Cadillac XT5 was small, he did it to the best of his ability and had it solved in short order. Always a pleasure working with Jason Garon!!
Posted on DealerRater by JON HILKER
Always a good experience and Tim is the only guy I call. Always gets me in when I need and keeps me up to date with an issues or upcoming services needed.
Posted on DealerRater by meddy2175
Our issue was resolved. Tim was able to fine an alert the was covered under warranty.
Posted on DealerRater by regnery0
Perfect as always. Jason does a great job and Dan First, service manager checked in to see I was totally happy. I was
Posted on DealerRater by jack carran
Jason is cordial, competent, and charismatic. I could continually compliment the most considerate consultant, but as a customer I can confidently confirm his consistency, clarity, and commitment create complete confidence and comfort. His collaborative communication and careful coordination consistently exceed customer-centered commitments. Completely commendable.
Posted on DealerRater by TIMLUCAS1977
Perfect as always. Jason does a great job and Dan First, service manager checked in to see I was totally happy. I was
Posted on DealerRater by jack carran
Efficient. Professional Always helpful & courtesy. No complaints on anything Always a please to deal with
Posted on DealerRater by STEPHENSARICH
Dan First and Jason make it a pleasant experience by meeting needs above and beyond the usual. Thankyou!
Posted on DealerRater by sally5
They get you in, perform the work plus and deliver the car back to you clean and ready to go, while you wait in a nice bright waiting area with a nice cup of coffee.
Posted on DealerRater by PAUL.T.WEYRAUCH
No No no no no no. No no no no no no. No no no no no.
Posted on DealerRater by Dukdukgoose1
It is easy to schedule, work was done on time and at good quality. Tim is great to work with.
Posted on DealerRater by BRTOP
Work was excellent but costly. Prices are high Repairs were done quickly and looks great
Posted on DealerRater by WHISPER92760
Fast and knowledgeable service Advisor was friendly and attentive, understood and tech addressed my concerns.
Posted on DealerRater by ALBERTOCCARDENAS
Overall an excellent service and I will be bringing my car back in the future
Posted on DealerRater by MALIBUGIRL0
The service department here put my trust back in mechanics, I don’t feel like I’m being ripped off.
Posted on DealerRater by Mbarlow631
Since I been going to the Palmen dealership I have purchased a newer vehicle and love the service!
Posted on DealerRater by CROSBYDENZIL14
Palmen Motors makes you feel like you are important and that they care about helping you.
Posted on DealerRater by 8T7MONTEE
I came in one day because no one picked up the call once it was transferred to the Service Dept. I figured everybody was busy. Tim helped me. He was nice. When I came in for service he was on the phone so I went to the next person. He looked up my information and said Tim would help me. But, this man did ask Tim if he could start the process and Tim said yes. Everything was fine the whole time.
Posted on DealerRater by Englishtwotutor
So friendly and helped me right away, without an appointment I will be going back
Posted on DealerRater by Tam6626
Making the appointment and the service of my vehicle was very good. I highly recommend.
Posted on DealerRater by jlsnider25
The repairs on my car went well. The time required was greater than expected but the results were great.
Posted on DealerRater by JOHN
Friendly staff, clean environment, very quick service. Really appreciate the complimentary shuttle service that is available
Posted on DealerRater by vsirocchi
It was great! Services my car as soon as I arrived, so the wait time was very short.
Posted on DealerRater by Mark
He went over everything that was needed for my 20,000 mile service. A great center Gentleman to work with.
Posted on DealerRater by Mark
Friendly and he goes over what I am paying for prior to receiving the bill.
Posted on DealerRater by Gloria
My new buick had a failed telematric module that my research said it could take 2 to 5 months to get replacement parts. It took only a month at Palmen with timely updates supplied by Onstar.
Posted on DealerRater by DAY102
Very honest, thorough, and experienced sevice department. Tim and the mechanic were great. I'm done
Posted on DealerRater by JOHN
Great service department. They replaced my broken mirror expertly. Tim Hoffman was very good to work with
Posted on DealerRater by JOHN
Bil Richardson was a great salesman, wasn't pushy at all. He was just there to answer any questions that I had.
Posted on DealerRater by TOM.LEBER
Opted to wait for service. Car done in timely manner. Wait area is very nice and comfortable.
Posted on DealerRater by MJLED3
They care about their guests. Very professional and take good care of your vehicle. Very friendly and make you feel like family. They listen to your requests . I would never take my truck anywhere else. Highly recommend.
Posted on DealerRater by frieldebbie078
Super smooth and efficient Ali was amazing, he listened and was able to show me the perfect car immediately. The purchase was super smooth and efficient, ultimately. This was an amazing purchase experience.
Posted on DealerRater by JUSTIN.CHRISTIE
Outstanding customer service very friendly, very informative. It will definitely be back for service.. very friendly atmosphere
Posted on DealerRater by dlpearson15
Love always working with Tim. He takes such good care of me and my kids and our cars.
Posted on DealerRater by BFRANCETIC
I’ve been dealing with Tim for the last 10 years and there’s no one else I would go to. He is wonderful. He handles everything he tells her what my car needs. Sometimes he hollers at me because they don’t have enough mileage on it but he understands and I’m really happy with Tim. I’m happy with all the people that you have there.
Posted on DealerRater by Pyrolady
Very professional and quick Tim is wonderful to work with he was able to get my auto in right away. I definitely recommend my friends to go there!
Posted on DealerRater by Colleensunderland
Always love working with Tim. Been with him for 10 years. Takes such good care of me and my kids.
Posted on DealerRater by BFRANCETIC
Prompt transparent. Respectful and professional. Will continue doing all my car service and purchasing there
Posted on DealerRater by tguarnieri
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