Randy Moore

Good experience with the dealership. Randy listened to my concerns and kept me updated while my car was being worked on. I'm comfortable going to Palmen Buick for service on my car.

Good experience with the dealership. Randy listened to my concerns and kept me updated while my car was being worked on. I'm comfortable going to Palmen Buick for service on my car.

I had signed up on line. Randy helped me with all 3 of my concerns and got the information I asked back to me. Very satisfied with Randy and how professionally he handled my problem.

I had signed up on line. Randy helped me with all 3 of my concerns and got the information I asked back to me. Very satisfied with Randy and how professionally he handled my problem.

Randy's very helpful and professional I can really recommend Randy for anybody who needs the services from the service station

Randy's very helpful and professional I can really recommend Randy for anybody who needs the services from the service station

Randy was great to work with. He communicated well and was very helpful. Also appreciate the ride to and from work. That is a very nice service to keep!

Randy was great to work with. He communicated well and was very helpful. Also appreciate the ride to and from work. That is a very nice service to keep!

Great Randy was great Randy was awesome Randy was amazing Randy was the best Randy was the best

Great Randy was great Randy was awesome Randy was amazing Randy was the best Randy was the best

Randy was awesome. He keep me abreast of everything step by step. Thank you Randy

Randy was awesome. He keep me abreast of everything step by step. Thank you Randy

While traveling from out of town, I suddenly encountered a blown engine in a very compromised position…on the freeway. I was able to get off the freeway however I was blocking traffic. I have no clue where I’m at, and I was pretty much at a loss of my next move. I look up closest GM dealer via Google, call the number, and Randy answered. From there, he calls me a tow truck, we land at the dealership, they confirm the extent of my vehicles condition, unfortunately a blown engine and it will be a major repair, get me to a rental car location, I drive home located just outside of Detroit. Randy keeps in touch throughout the entire repair, even as I’m on vacation out of the Country. My car got delivered to my house as soon as I returned from vacation. I say without a doubt that Randy and his crew are the poster children for service recovery, as I wasn’t too happy my engine failed for the second time in 50K miles. I have told this story several times since I got my vehicle back, every time I tell it the story ends with I couldn’t have asked for a better outcome to a terrible situation, caused by faulty parts in my engine. Thanks again Randy, job well done.

While traveling from out of town, I suddenly encountered a blown engine in a very compromised position…on the freeway. I was able to get off the freeway however I was blocking traffic. I have no clue where I’m at, and I was pretty much at a loss of my next move. I look up closest GM dealer via Google, call the number, and Randy answered. From there, he calls me a tow truck, we land at the dealership, they confirm the extent of my vehicles condition, unfortunately a blown engine and it will be a major repair, get me to a rental car location, I drive home located just outside of Detroit. Randy keeps in touch throughout the entire repair, even as I’m on vacation out of the Country. My car got delivered to my house as soon as I returned from vacation. I say without a doubt that Randy and his crew are the poster children for service recovery, as I wasn’t too happy my engine failed for the second time in 50K miles. I have told this story several times since I got my vehicle back, every time I tell it the story ends with I couldn’t have asked for a better outcome to a terrible situation, caused by faulty parts in my engine. Thanks again Randy, job well done.

Randy was an absolute pleasure to deal with. He kept me informed with what was going on with my truck. It was truly appreciated.

Randy was an absolute pleasure to deal with. He kept me informed with what was going on with my truck. It was truly appreciated.

Randy is professional and courteous. Good service at Palmen GMC. I will come back again.

Randy is professional and courteous. Good service at Palmen GMC. I will come back again.

Great service. Randy was very helpful and Tyresse from the sales, was also excellent at answering questions.

Great service. Randy was very helpful and Tyresse from the sales, was also excellent at answering questions.

Clean comfortable waiting area. Friendly helpful staff. Randy got me scheduled fast and convenient. Work completed on time and my vehicle was cleaner than when I brought it in.

Clean comfortable waiting area. Friendly helpful staff. Randy got me scheduled fast and convenient. Work completed on time and my vehicle was cleaner than when I brought it in.

Did more than expected, just because. Randy was super nice to deal with. When the wife and I get into an argument next, I'm going back there just so Randy can make me feel better.

Did more than expected, just because. Randy was super nice to deal with. When the wife and I get into an argument next, I'm going back there just so Randy can make me feel better.

Randy in service was very informative. He researched my GMC certified vehicle and found that GM would cover my parts. No need to use my extended warranty! This dealers service department is top knotch! 5 star ~D. Hill