Read Our Recent Reviews
Google
cars.com
DealerRater
I love working with Tim. He takes such good care of our family and our cars!
Posted on DealerRater by BFRANCETIC
My antenna had a code and needed replacement. The technician was very efficient and did a good job. Julie was excellent again in setting up the appointment and following through.
Posted on DealerRater by Jleuck112358
I've been coming for years because I've always been treated fairly and the prices are very competitive. The personal service especially keeps bringing me back.
Posted on DealerRater by rain012707
Friendly service Friendly service and great quality. I trust that I am fairly taken care of
Posted on DealerRater by rain012707
Reasonable. Reasonable to deal with. Communicative after sale when there was an issue with the car not having floor mats.
Posted on DealerRater by PATRIOTS53140
Logan is amazing. My husband was looking around the lot, and Logan came out to greet him. He was so personable and helpful. Little did he know he would sell two new Buicks that same day. He continues to contact us, making sure that all is right with our cars. We would not hesitate to do business with him again at Palmen. I have driven a Buick Enclave since 2012. This is my fourth Enclave. The service department, especially Jason, has always been efficient and thorough.
Posted on
Google
by Mary Sue Langendorf
They handle my problems well, and Tim was more than friendly, helpful and kind. Tim brought my car forward because his men were busy.
Posted on DealerRater by ONENONLYBEAUTYQN
He was very kind and answer all my questions Checking on my car status at all time
Posted on DealerRater by KRISTYKEVIN2223
Amazing team including Ali and Zach Both took a large amount of time to help me navigate the process and leave with something i love
Posted on DealerRater by LJCOURTIER1993
Great job Good customer service always helps me get the best deal Palm is good
Posted on DealerRater by Wvenard59
Conor was very attentive and knowledgeable. A very polite young man, great service. I absolutely love my Envista !!!
Posted on DealerRater by GREENIES1956
Kind willing to work with you. Always created with kindness and and willing to help you with most of the things you need.
Posted on DealerRater by Rose Hensgen
Everyone was kind and helpful. Kept me informed in a courteous manner. I would use the service dept again.
Posted on DealerRater by donna.sigafus
Communication is a lacking a bit throughout the departments. Dan S is great. Dealership needs better communication.
Posted on DealerRater by Clueddy
5 excelente 5 6 5 5 5 Diler service excellent 5 5 5 Excellent Excellent
Posted on DealerRater by idalia.dominguez1504
Excellent The Palmen buying experience was flawless. Dan was extremely accommodating and made it pleasurable
Posted on DealerRater by MCOLLINS18
My problem today was to have diagnostic service done to find out why the AC lower control panel was not working. It took over three hours for this diagnosis. While I appreciated my service representative’s assistance I was uncomfortable with the length of time to assess my situation.but happy to find out what my problem apparently was and how to proceed to fix it. Otherwise always great service from the department.
Posted on DealerRater by CMAJBA
Always feel confident with the quality of service and comfortable with the service representative. Have always taken my car to Palmen since date of purchase for service and have never been disappointed .
Posted on DealerRater by Mareasner
I feel very confident with the service and the service men I have dealt with since I purchased my car in December of 2022.
Posted on DealerRater by Mareasner
Courteous and respectful. Reasonable amount of time and went above and beyond. They have always been helpful.
Posted on DealerRater by C1700beagle
Very easy and pleasant. Dan was super and easy to work with. Excellent customer service
Posted on DealerRater by Not happy
THANKS TO MR.Tommy GUARNIRRI HED THE best and I appreciate him for helping me in every way and being My Advocate. Thanks God Bless
Posted on
Google
by Krystal Evans
IT WAS THE BEST EXPERIENCE IVE HAD AT A DEALERSHIP . MR. ALI FARHAN IS THE BEST AND I APPRECIATE HIM AND MR. TOMMY FOR THEUR ASSISTANCE IN TAKING CARE OF ME AND GETTING ME THE BEST CAR. GOD BLESS AND TAKE CARE .
Posted on
Google
by Donell Miller
Great Dan was great. We have been buying from him for years. He makes things easy and is very through.
Posted on DealerRater by RDEVRIESJR
Best dealership there is Great deal, great staff, great service, great price, will buy from them again
Posted on DealerRater by Jack57
Tim was very helpful threw the whole process. Truck sounds like its running better all together. Service was quick with the amount that had to be done, much appreciated.
Posted on DealerRater by mcson95
Always great service at PALMEN. Never disappointed. Jason is always on top of things and communication is always spot on. Thanks again!!!
Posted on DealerRater by ALSANTI
The team was so accommodating and professional, if I had stayed in Wi. Payment would be my dealership. Thanks so much!
Posted on DealerRater by pjadomeit
I’ve been a palmen customer since Roger was still there. Always positive and helpful
Posted on DealerRater by maryjoy3
Was very impressed with the service. Did what I came there for an oil change only. I don’t like sales trying to sell me other services I would appreciate it just do what I came there for.
Posted on DealerRater by chaubrich
Always a great experience Always very courteous and make sure everything is thoroughly explained Perfect
Posted on DealerRater by TAMARAMULL
It's always a pleasure. They take their time and thoroughly explain everything...I've never had a bad experience
Posted on DealerRater by TAMARAMULL
Tommy is great to work with. Gives it to you straight. No back and forth
Posted on DealerRater by brodygreen19
For almost 48 years great service Whoever I've encountered in the 48 years that I've been going to that dealership have had great service and a great deal every time I buy a car
Posted on DealerRater by MMONTEMURROJR
Been with Palmen Motors for more than 30 years the experience is always the same excellent
Posted on DealerRater by MMONTEMURROJR
From the young lady who welcomed me as I walked into the dealership to the Finance Manager helping me sign all the documents, I felt very comfortable. The overall experience was terrific.
Ali, Nick and Orlando answered all my questions and worked with me to allow me to attain the truck I had always wanted.
Posted on
Google
by Jeff Jachowicz
I explained the problems I'm having and was given options. I was treated fairly and respectfully.
Posted on DealerRater by SPINACHER7
Great customer service, and great to work with. This is the third car we’ve bought through them
Posted on DealerRater by conch1014
Dealt with Julie in the service department. She is top notch. Every one that I have dealt with at Palmen is great
Posted on DealerRater by br2718
The Service Dept was staffed be friendly, helpful, and knowledgeable employees i.e. Julie.
The sales area was clean with a nicely applied waiting area.
Posted on DealerRater by g.will
Nice and prompt and explained everything She said when the parts came in, she will let me know
Posted on cars.com by JAMESHANRAHAN10
Nice and prompt and explained everything She said when the parts came in, she will let me know
Posted on DealerRater by JAMESHANRAHAN10
Julie was polite and very helpful. She explained everything to me to my satisfaction. It is always a pleasant experience when I visit Palmen.
Posted on cars.com by JANETP1131
Julie was polite and very helpful. She explained everything to me to my satisfaction. It is always a pleasant experience when I visit Palmen.
Posted on DealerRater by JANETP1131
I have always thought it was a nice place. It's clean, welcoming, and the staff is friendly.
Posted on cars.com by jkp1224
We specifically buy cars that we know Jason can service for us. He is the reason we've been loyal to your shop. Most trustworthy and honest person and I know I never have to get a 2nd opinion or 2nd guess anything he tells us about our cars. I refer Jason to everyone!
Posted on cars.com by AMYHYLAND06
I have always thought it was a nice place. It's clean, welcoming, and the staff is friendly.
Posted on DealerRater by jkp1224
We specifically buy cars that we know Jason can service for us. He is the reason we've been loyal to your shop. Most trustworthy and honest person and I know I never have to get a 2nd opinion or 2nd guess anything he tells us about our cars. I refer Jason to everyone!
Posted on DealerRater by AMYHYLAND06
Tim got my vehicle in when I was experiencing problems. Problem was taken care of in a timely manner. Always have had an excellent experience since vehicle purchase in 2021.
Posted on cars.com by KarenJH
Tim got my vehicle in when I was experiencing problems. Problem was taken care of in a timely manner. Always have had an excellent experience since vehicle purchase in 2021.
Posted on DealerRater by KarenJH
Tim has always gotten me in and taken care of me. My schedule is ridiculous so I really appreciate it.
Posted on DealerRater by meddy3
Ben was awesome. Got me in and got me out. Truly turned out to be a very good experience.
Posted on DealerRater by DBERGESON
Very prompt and professional staff. Completely happy with the work that was performed. New loaner vehicle was much appreciated.
Posted on DealerRater by Ridgerunner
There isn't much to say. It was an oil change and accomplished with no problems or fanfare.
Posted on DealerRater by BOB.BURGERMEISTER
Easy to work with, no surprises. Deal was as agreed upon Dan Salisbury was a true professional
Posted on DealerRater by Dmurf244
Great, timely service for a recall and they washed my car for free.. A+ service.
Posted on DealerRater by jrndomsmom
Julie was very informative and made sure I had a loner to drive. Excellent service person to work with!
Posted on DealerRater by tink2331
Excellent service department! Very professional staff and service always completed in a timely manner. Tim Hoffman is exceptional to work with.
Posted on DealerRater by SJD3407
Polite, answered all my questions, went out of his way to get the info I needed and very thorough in knowing his job.
Posted on DealerRater by ABOLYARD
Everything went very smoothly Tommy and his Sales team are great Very satisfied, I will talk to them about my next purchases in the future
Posted on DealerRater by Erog
Everyone at Palmen treated me very well. Everyone was very knowledgeable, friendly and answered all my questions. I am telling all my family, friends to stop at Palmen's . In the future I will shop at Palmen's. Great people at Palmen's
Posted on DealerRater by Badger2244
Everyone at Palmen treated me very well. Everyone was very knowledgeable, friendly and answered all my questions. I am telling all my family, friends to stop at Palmen's . In the future I will shop at Palmen's. Great people at Palmen's
Posted on DealerRater by Badger2244
The process was seamless. Adam was very upfront and supportive throughout. No back handedness involved at all I felt very safe for my first big girl purchase.
Posted on DealerRater by ADRIANNAPHIPP
Wonderful team! The team at Palmen GMC was wonderful to work with. I would recommend them.
Posted on DealerRater by SCSERENITY
Second to none, complete trust in Dan First and his team! They are the best!
Posted on DealerRater by Jolingd
Polite, answered all my questions, went out of his way to get the info I needed and very thorough in knowing his job.
Posted on DealerRater by ABOLYARD
Best service I've ever had purchasing a vehicle Best service I've ever had while purchasing a vehicle Logan and Orlando made it a breeze !
Posted on DealerRater by sanchez.business1109
The process was quick, efficient, and professional. The issue with the Encore was resolved quickly in at a price points less than I had anticipated.
Posted on DealerRater by MFRINK68
Always have great service appointments Your service writer Tim Hoffman keeps my vehicle running the best.
Posted on DealerRater by COPPERPENNY810
Very trustworthy and personable. Very knowledgeable about the vehicles. Our visit was quick and able to drive away happy.
Posted on DealerRater by JANE19
Jeremy was very friendly and helpful and knowledgeable and worked with me on price and Orlando was a pleasure to work with in the finance department.
Posted on DealerRater by LIZAZOEY
Ben in Service was GREAT! He was very responsive and informative in regard to the repairs needed on my vehicle. This was my 1st time at the dealership and I will definitely use them in the future.
Posted on DealerRater by barbarabarnes0323
We were treated like family. They went above and beyond to exceed our expectations. Best car buying experience possible . Worth the drive from Chicagoland .
Posted on DealerRater by tom.yeargin
Best car buying experience I've ever had. Ali, Orlando, Tommy and everyone there was welcoming, professional, honest and genuine. When 'you're buying a car , it should be a fun and festive day. This team of people made it a wonderful experience and we also got a great deal and a great vehicle. WELL DONE gentlemen and thank you all. !!
Posted on DealerRater by tom.yeargin
Tim is exceptional. Always truthful, professional and kind He returns my call immediately and keeps me posted at every level of the service
Posted on DealerRater by Marinahhuff
Jason was great to work with! !!! Jason was really really really really great to work with.
Posted on DealerRater by mikean63
Smooth, no hard press, enjoyable, friendly Dan is a great sales man, guises his customer with ease
Posted on DealerRater by JOSEKENOSHA
Excellent customer service Details were explained and service time was good, in and out. Highly recommend
Posted on DealerRater by Buick
Friendly knowledgeable attentive efficient Ali was a true professional. He made the experience a pleasure
Posted on DealerRater by FRITZDANIEL803
Awesome friendly Had oil changed, tire rotation and they washed my vehicle Waiting area was cleaned with water and coffee available
Posted on DealerRater by Jimsustache
Tim was very knowledgeable & helpful in selecting new tires for 21 Tahoe Tim knew differences between tire brands. Took his recommendation with the Pirelli tires.
Posted on DealerRater by DAVELUCY1
Friendly, helpful and right to the point. Knew exactly what was need. Found the price and scheduled my appointment.
Posted on DealerRater by GOPACK216
They fixed my car inside of 24hrs. where another dealership couldn't find what was wrong in 2 wks
Posted on DealerRater by caw03
Tim is an excellent representative for the dealership as a Service Writer.
He is very personable, and is familiar with vehicle issues that may require service.
I sincerely appreciate that Tim has integrity, and that he does not “add-on” parts or service without being able explain the cost and benefit as it relates to vehicle reliability or safety.
Posted on DealerRater by RON
Very easy and fast completed everything I asked them to do Four more words only
Posted on DealerRater by vsirocchi
We’ve bought 3 cars from GMC Palmen in the last 3 years and we’ve had great service! Even with minor issues happening here and there, they’re always quick to respond and help out to remedy the issues immediately and effectively.
Ali is probably one of the best salesman we’ve ever worked with in any field.. he’s smart and knows what he’s talking about, he is quick and to the point, he wants to help wherever he can and will get you resolutions to any issue immediately. He helps others even when it’s not within his job to do so. 10/10 recommendations over and over.
Conor is a newer salesman and is truly one of the nicest people and you can see he tries really hard to do the best for his customers. I know he is going to be great as he continues in this career. He cares about his job and his customers and it shows in the work that he does.
Posted on
Google
by Judith Resch
My car looked and ran great after I got it back, with the correct oil change info sticker.
Posted on DealerRater by Tags
Service was fast minimal waiting, Service assistants were friendly. Facilities were exceptionally clean including restroom, nice to have complimentary beverages while waiting.
Posted on DealerRater by Jill.misurelli
Everyone was very helpful. I call and asked about a GMC and they answered all my questions. I ended up purchasing the truck.
Posted on DealerRater by Monkmjg0319
Best salesman I have ever had in my life he knew the answers to every question and he was Not pushy at all never tried to force the sale. He was respectful, honest and a pleasure to work with. I would highly recommend him to anyone!
Posted on DealerRater by VP
Fantastic. Was there 5 min before they opened and the porter walked out and nicely told me that it would be 5 min before Jason, as always, was super efficient and did exactly what he sailed do in exactly the time he promised. The service manager Dan came by as I waited just to see how I was doing. What a place!!!! 5th Cadillac in a row because of their team
Posted on DealerRater by jack carran
Great staff and experience. Ali was awesome to work with. He made absolutely sure I was satisfied with my entire experience. I will be recommending him to anyone I meet in the market for a new or used vehicle. I heard Palmen had superior customer service. Now I am a believer.
Posted on
Google
by John and Patti Ruskin
Adam made the car-buying experience truly exceptional. He was professional, attentive to my needs, and took the time to thoroughly answer every question I had.
The sales managers contributed to a welcoming and supportive atmosphere. I wholeheartedly recommend their team.
Thank you for your outstanding service!
Posted on
Google
by Maria Jose Arndt
Very friendly, knowledgeable and fair. Larry made the car buying experience easy and without stress. Being a woman, I was expecting the usual man-splaning. Not here. I was treated with patience and respect. Thank you...I would recommend Palmen when car shopping
Posted on DealerRater by cherylezanon1
Explain in detail what the car features has. He is knowledgeable about car safety procedures
Posted on DealerRater by GABERUSSO754
My back left tire was losing air. Julie got me in quickly and a nail was found and the tire was repaired. Julie made an appointment at my request for my first oil change for this car which is supposed to be a free one. Everything went smoothly and the technician did a good job.
Posted on DealerRater by Jleuck112358
Since I purchased my car brand new from your dealership in October 2017, Palmen is the only company I will allow to do any work on my car. I am very pleased with my service and the work accomplished.
Posted on cars.com by Hawaii gal
Great experience. Tim listened to my concerns and is very knowledgeable. Highly recommended. Overall satisfied.
Posted on DealerRater by jmdittmer
Since I purchased my car brand new from your dealership in October 2017, Palmen is the only company I will allow to do any work on my car. I am very pleased with my service and the work accomplished.
Posted on DealerRater by Hawaii gal
Awesome job by service writer Jason, he listened to my concerns, talked with Berto the technician and we agreed on the diagnosis. My truck was finished the next day. I picked it up and noticed the problem was gone in the first mile. Excellent service, thanks guys.
Posted on DealerRater by Softballdad27
Professional, honest, and enjoyable experience buying a car from Palmen. Larry Colon treated us fairly, will be back for next purchase. Highly recommend this dealership.
Posted on
Google
by Dylan Lenz
Very good service. Service writer was awesome
Posted on
Google
by Tom Hessefort
They went above and beyond fonding me a vehicle in Ohio and shipping it in. Very friendly.
Posted on
Google
by Paul Rausch
Go to Dan Salisbury!
Posted on
Google
by lisa chiappetta
No pressure, no hassles. Nice dealer
Posted on
Google
by md m
My car was taken right away and done sooner than I expected. The people I dealt with were very courteous and knowledgeable.
Posted on
Google
by Alice Soule
Everyone at Palmen Buick are helpful.
Posted on
Google
by Sharron Clausen
Parts department was EXCEPTIONAL. Well managed and very helpful.
Posted on
Google
by Alex
The salesman JJ was excellent
Posted on
Google
by Mary Denney
Jason is amazing in the service department can't say much about the rest of the staff some of the rest of the service staff members have horrible customer service skills like Jeff and a nasty attitude for no rational reason
Posted on
Google
by Luvenia Bennett
Jason was great, explained all !!
Posted on
Google
by Linda Arzola
Very friendly and knowledgeable, got me in on time! Out in less than an hour.
Posted on
Google
by Doug Jackson
we were very satisfied with jeremy's patience & his ability to get us what we wanted. we had two finance guys helping us as well; they're super professional & so so helpful!
Posted on
Google
by alexandra laureani
Shawn Haas is the best! We have been repeat customers for over 20 years and have referred many friends and family and will continue to do so!
Posted on
Google
by Steve
Jason in service is hand down the BEST service advisor in the state!!! He knows how to treat and take care of the customer. He is very knowledgeable with warrantys and doesn't take no for an answer. They will always get my business. Recommended 100%
Posted on
Google
by Tammy White
My Service Advisor “Jason Garon” and the technician took very good care of me. They performed my 1st maintenance service, a recall and replaced the steering wheel
Excellent Job and thank you to Jason and the Technician
Don & Carolyn
Posted on
Google
by Donald Yoakem
Excellent service! Jeremy was great time work with. Very personable! Showroom was spotless and employees were very friendly.
Posted on
Google
by Julia Wagner
Oil change, tire rotate. Front brake pads, high pressure fuel pump. Excellent job!!!
Posted on
Google
by Paul Kielbasa
Everyone was very helpful and pleasant
Posted on
Google
by Mark Mago
Tim was very helpful as usual! He always goes above and beyond. Thank you!!
Posted on
Google
by Lisa Brown
Thank you Alfonso,James,and Tim.
Posted on
Google
by Kelvin Howell
No pressure let me take my time
I love my new car
Thank you
Posted on
Google
by Chris Martin
Shawn was phenomenal with the purchase of my new SUV! He explained all the features on each vehicle I test drove and throughly explained the process of the car buying process step by step. He made my first car buying experience easier and more enjoyable than expected!
Posted on
Google
by Brianna Laabs
Good salesman. Made sure everything went smooth. Thanks Dan Salisbury
Posted on
Google
by Andy Smith
Everything was fine
Posted on
Google
by Tony Krass
Talked to Tim about my water pump on a Tuesday dropped my truck off Wednesday around six. Got a call from Tim Thursday morning around 930 saying my truck was done. Excellent service. My truck will be going here from now on when it needs repairs.
Posted on
Google
by william thomas
I worked with Jeremy Woolley from sales and Kenny Gersch from Management. They made my first car purchase very smooth and exciting. They both made sure I was going home with a car I loved and would appreciate!
Posted on
Google
by Jacey Staples
Quick and easy. Had a recall that the part went out on my windshield wipers. I called the next day and Tim was able to get me in that morning and had my car back/fixed before noon. Tim was great! Thank you.
Posted on
Google
by Sherry Munns
I went to get the emissions tested on my truck. They were very curious.
Posted on
Google
by Dawn P
I was called in for them to buy my car back and try to get me in another one. They succeeded my expectations. The people I worked with was awesome and I appreciate them. I got something unexpected but I am crazy about it....Thanks Palmen
P.S. Jeremy you were awesome....Thanks to you first....
Posted on
Google
by Ruth Parker
Jj is very helpful and willing to do what needs to be done to get the deal done. Their service dept is helpful and efficient.
Posted on
Google
by Jason Hansen
quick efficient both the salesman Dan Salisbury and the service dept
Posted on
Google
by Pat Tennerman
They serviced my car in a timely manner everyone was nice and professional & my car is riding like a beauty .Thanks so much
Posted on
Google
by monesha
My experience was wonderful. I had the most amazing sales person ever! Darrell James.
Posted on
Google
by Sue Sander
Simple and easy process of buying a new truck!
Posted on
Google
by Robert Boak
The service department here is just fantastic and a pleasure to work with. We highly recommend Palmen.
Posted on
Google
by jeanne kelly
New what was wrong with a car ride and confirmed it when looked up
Posted on
Google
by carol weyrauch
Always had great service there. Techs are willing to show you how to work things you're not aware of
Posted on
Google
by David Lessard
Seriously fast, friendly, courteous service. I made and appointment, they got me right in when I pulled up.
Tim Hoffman and the crew are extremely professional, and want to please!
Highly recommend there honest approach to servicing my car.
Posted on
Google
by James Nielsen
Fantastic, our sales person was polite, listened to us, and answered all our questions. Was a good experience.
Posted on
Google
by Dale Hochschild
Great experience in purchasing a vehicle from Palmen. Staff was on point with everything. Darrell was an awesome salesman to have in helping me purchase my vehicle.
Posted on
Google
by Allie O
Great customer service with last minute notice ,they fixed our tailgate same day
Posted on
Google
by Lake County Mechanical
Very nice, professional, and helpful. Highly recommend them, I won't take my car anywhere else now...
Posted on
Google
by Geno Black
Did my emissions fast
Posted on
Google
by Justin Eltoft
I hate car dealers but JJ sold me! Thank you JJ for making my experience great. And I love my SUV.
Posted on
Google
by Wanda Owen
Darrell James made it so easy . Best customer service I’ve had in years.
Posted on
Google
by Krause Paul
Great costumer service by Jason Gordon and great with helping out with our truck service went above and beyond on assisting us with all with need for our 2016 Gmc sierra will definitely Recommend for anybody Great place to go also Great prices and fast service
Posted on
Google
by Carlos daniel Ramos cabán
Thank you, Jimmie, Jason, and Palmen GM, for making this a welcoming, transparent, and straightforward experience! Considering my busy schedule and distance from your location, I personally appreciated your guidance through the process in advance of making the trip to Kenosha. Although I had found many similar cars, it was that virtual/remote interaction and the quality of the vehicle offered that landed my final decision. Over the years, I have bought many cars, but this initial transaction experience far exceeds most others (including a purchase I made at this same dealership a couple of years ago). Thanks, again, and I'm looking forward to our upcoming short-term and long-term interactions!
Posted on
Google
by Micah Ogé
Fantastic! Such a wonderful experience.
Posted on
Google
by Jason Whitley
I was very pleasantly surprise how well I was treated by the Palmen staff. Adam treated us like we were old friends. I would highly recommend this car dealership!
Posted on
Google
by Michael Conrad
Outstanding service!
Posted on
Google
by Paul Krause
Love this place!
Posted on
Google
by Rick “Bugslayer” Nelson
Very friendly but professional. They explain everything that needs to be done and if I have questions they answer them.
Posted on
Google
by MARGIE RIVERA
Great service from Jimmie Johnson. Very helpful and made the experience super easy!
Posted on
Google
by Cole Erickson
Very kind, helpful, and definitely did NOT feel hustled in negotiating the right deal for our vehicle! The I forget the sale managers name but he was good to us as was the sales man Darell! Thank you guys for a great experience
Posted on
Google
by UR_Waukegan_Boy
Excellent costumer service !!! Me and my family always receive a great service in Palmen GMC. Alfonso is great !! He always so kind, helpful and making sure that we receive an excellent service in this dealer.
Posted on
Google
by Angelina Tovar
The work was done quickly and the service writer was friendly
Posted on
Google
by David Roberts
Lyneir Cole was one of the best car salesman I have ever worked with I recommend palmen to anyone in this area and definitely ask for lyneir
Posted on
Google
by greg richardson
This was my first time at Palmen dealership for an oil change, I just wanted to say that I was highly satisfied with the service, and will return for a future service
Posted on
Google
by Ed Teague
Both the sales associate Darrell James and finance manager Alfonso Gomez were very professional and easy to work with. Both individuals worked to provide my wife and I with the best deal on the purchase of the 2023 Yukon Denali along with providing the best warranty based on our driving habits. I would recommend the dealership along with both Darrell and Alfonso to family members or friends that are in the market for a new vehicle.
Posted on
Google
by Brian Ernst
I ordered a Yukon with Dan Salisbury and he was excellent keeping me aware of both the process and the timing of the build and delivery of the car. He did an excellent job overall of showing me the features of my new car as well. Thanks for making this purchase so seamless.
Posted on
Google
by Kris Cresco
Great service. Was in and out in a flash with the deal and the truck we wanted.
Posted on
Google
by Michael Gajewski
Tim my service rep is always so helpful and the service was fast and efficient, I had a short window to get work done and they made sure I was out the door in time for my next appt
Posted on
Google
by Charles Ginn
Extensive repair completed in a reasonable turn around time. Tim was a good service point man.
Posted on
Google
by Michael Kowalczyk
We ordered a 2023 Cadillac CT5. Our salesman did a great job figuring out all the details we wanted. The dealership is very professional & courteous. We will be back to order our next one.
Posted on
Google
by Jeff Smikowski
Excellent service, cannot say enough about how they help with anything I need, moving stuff to rental car, service performed perfectly, even adding wiper blades last minute was done when I got there. Best team anywhere, price matching on tires means I paid the same as lowest price place around. Awesome, highly recommend for your GMC vehicle's care!
Posted on
Google
by Sally Sandine
Great customer service
Posted on
Google
by Anita Johnson
I did my research and was sure I was going to buy a Buick the day we came in, I am just surprised you were able to check off all the amenities I wanted and the color. I am enjoying my new car.
Thank you
Posted on
Google
by Vernon Anderson
Handled well.
Slight delay due to work load but, notified to my satisfaction.
Posted on
Google
by Jim Smith
Great people! Amazing service!!!
Posted on
Google
by Rosa Torres
I was treated with kindness was informed about the process I saw that there was smiles and caring faces with the staff, they were very friendly I was very comfortable waiting for my vehicle. It was a wonderful experience
Posted on
Google
by Naomi Lawson
Overloaded but service reps try there very best
Posted on
Google
by James raskin
Good service
Posted on
Google
by Miguel Campos
Great service. Always honest. Palmen is the only place that I’ll take my Cadillacs for service
Posted on
Google
by Thomas French
JJ and Kenny are Fantastic! Thank you both so much!
Posted on
Google
by Maria Forrest
I’m giving 5 stars because of Jason Garon.
I have had a lot of issues with my truck over the course of the last year. Jason took care of the problem and was in touch with me frequently with updates. He also fixed a problem that was outside of the reason I brought my truck in and I just noticed it now, a couple weeks later.
It’s people like Jason and the service they provide that create repeat customers.
Posted on
Google
by C D
Tim was so incredibly helpful! I called late on a Monday and he was able to get me an appointment for first thing the next morning. He was very knowledgeable and kind and provided superior customer service. It can often be overwhelming to walk into a service center as a woman that doesn't know a lot about cars, but he explained things very well and didn't make me feel silly for not knowing much like some car guys can. I sometimes put off car maintenance because I'm afraid of how I'll be treated, but I will definitely be going back to this location because of how great my experience was.
Posted on
Google
by Kim Pratt
Easy in, easy out. Jason got my vehicle in right away and took care of all of the recall issues and even one that wasn’t issued by the manufacturer
Posted on
Google
by John Steinbrink
Jeffrey is great to work with he always explain with details the things that you may need. We’re going to miss him when he retires.
Posted on
Google
by Roberto Sandoval
Service writer, Jim, was helpful and courteous.
Posted on
Google
by Joyce Mohring
I’ve leased 3 cars with palmen— top notch service every time. I never have to worry about a thing— it’s always taken care of. They’re a clean, well lit, friendly place that always gets the job done. Will be a customer for life!
Posted on
Google
by Sara Redalen
Took my GMC Yukon SLT I for my 6000 mile service and had a wonderful easy going experience.
Posted on
Google
by Danny Ikonich
Palmen was a pleasure to work with and Jimmie Johnson was great!
Posted on
Google
by David DeWitt
always great service
Posted on
Google
by melissa siebert
Tim has always went out of his way to insure my truck is serviced correctly. I used to live in Kenosha but moved to Mississippi 2 years ago. I always return 2 times a year to have my truck serviced at Palmen. Tim is why I wait to have my vehicles serviced at Palmen.
Posted on
Google
by Charles Patrick
Very nice/friendly staff,fast service,I like come to this place to get my vehicle service.
Posted on
Google
by Jingzhou Weng
Tim Hoffman and the people back in the service area are the reason I continue to purchase vehicles from Palmen GMC. The service is outstanding. Have always been taken care of. A+
Posted on
Google
by Scott Ericson
Tim Hoffman and all the Palmen staff were great as always. The truck now has two back doors with working gasket seals and are no longer drafty! Thanks!
Posted on
Google
by Gwenn Kuhlman
Tim is very friendly and very experienced.
Posted on
Google
by Christine Fritsch
Dealing with Tim Hoffman is always the best experience! He is very professional and a true caring person that does a fantastic job caring for his customers!!
Posted on
Google
by Carol Fromstein
Adam was great! Vince handled all the concerns and was able to make everything smooth!
Posted on
Google
by Ryan Echtenacher
Took my truck in there for service and my advisor I had Ben was awsome very nice and the machanic that fixed my truck was really knowledgeable, and nice to talk to. I will be going there from now on, great place thanks
Posted on
Google
by Dan Krewal
I can't say enough wonderful things about this place!! Tim is AMAZING!!! He went above and beyond!! He is so kind, understanding, personable and welcoming! The service you will receive is A-1! Definitely recommend!!
Posted on
Google
by Madi C
Had great experiences with Ben and Tim on different occasions. With both my cars. Will definitely be using them again
Posted on
Google
by Christopher Kolens
very good service polite and friendly
Posted on
Google
by Gary Barlow
Had some car issues this week and I just want to show my appreciation to one of the best employees Jason!!! Thanks so much for taking the time to help me out. You truly made my week better with your kindness and willingness to help me figure out what was wrong with my car!!! Keep up the great work!!
Posted on
Google
by Symphony Stevenson
Great
Posted on
Google
by Jerome Harrell
One of the best sales department I have ever done business with. Treated us with respect and didn’t try to push a sale at us. Took us two days to decide to buy and glad we did
Posted on
Google
by Tony Moore
Great experience wonderful salesman Larry
Posted on
Google
by Joe Fullington
Went to the parts department. I liked their service. I bought the part that car needed. Thanks again.
Posted on
Google
by ChinLet Collectibles
Nice and prompt and explained everything She said when the parts came in, she will let me know
Posted on cars.com by JAMESHANRAHAN10
Julie was polite and very helpful. She explained everything to me to my satisfaction. It is always a pleasant experience when I visit Palmen.
Posted on cars.com by JANETP1131
I have always thought it was a nice place. It's clean, welcoming, and the staff is friendly.
Posted on cars.com by jkp1224
We specifically buy cars that we know Jason can service for us. He is the reason we've been loyal to your shop. Most trustworthy and honest person and I know I never have to get a 2nd opinion or 2nd guess anything he tells us about our cars. I refer Jason to everyone!
Posted on cars.com by AMYHYLAND06
Tim got my vehicle in when I was experiencing problems. Problem was taken care of in a timely manner. Always have had an excellent experience since vehicle purchase in 2021.
Posted on cars.com by KarenJH
Since I purchased my car brand new from your dealership in October 2017, Palmen is the only company I will allow to do any work on my car. I am very pleased with my service and the work accomplished.
Posted on cars.com by Hawaii gal
Efficient, informative. They were very nice and told me everything that they had done. They did a good job and in a nice time frame
Posted on cars.com by CHERYLED1206
Great experience. Tim listened to my concerns and is very knowledgeable. Highly recommended. Overall satisfied.
Posted on cars.com by jmdittmer
Awesome job by service writer Jason, he listened to my concerns, talked with Berto the technician and we agreed on the diagnosis. My truck was finished the next day. I picked it up and noticed the problem was gone in the first mile. Excellent service, thanks guys.
Posted on cars.com by Softballdad27
Tim is great to work with. Sets clear expectations and delivers on them. Great experience
Posted on cars.com by millar2222
Staff was very professional and knowledgeable. I was only at the dealership for 1 hr. for the repairs to my truck. Very good experience ??
Posted on cars.com by cubbies.xx
Prompt service with clean vehicle return. Prompt oil change, tire rotation, and vehicle inspection. Vehicle returned washed.
Posted on cars.com by rtwarowski33
It was fast, easy. Tim seemed like a nice guy. They also had snacks and coffee while you wait ??
Posted on cars.com by ALUCARD71988
Tim is the best to deal with goes above and beyond to help your dealerships customers
Posted on cars.com by tlt32
Great timely service arranged by Tim. He's an asset to the dealership. Friendly, professional demeanor
Posted on cars.com by HMEYER59
Tim got me as quickly as possible and as early as possible. He's got a smile for everyone. More importantly, Tim is very customer focused.
Posted on cars.com by VIRGINIA.HEBARD
Excellent explanation of needed and completed services. Friendly, courteous,and always helpful Serviced this vehicle 20+ years
Posted on cars.com by wiegand.sandy
Service gor my in fast and got my car fixed and out the door before my vacation.
Posted on cars.com by heatherwellnitz60
As always, the best service in the business I highly recommend Palmen Motors and Jason
Posted on cars.com by brian
Love going to Palmen. Tim is so very nice and funny and honest. He takes such good care of myself and my kids cars.
Posted on cars.com by BFRANCETIC
It was long this time. Jason made up for it. Thanks Jason Nothing to say
Posted on cars.com by AANDERS106
Excellent customer experience Very satisfied with my vehicle purchase Definitely will return for my new purchase
Posted on cars.com by Traci & Larry
Working with Palmen was easy. We arrived for our appointment and they had a sample of vehicles ready for us to demo and explained the features of each vehicle.
Posted on cars.com by PAFCPA
It was good experience Didn't have to wait long for my car and was happy.
Posted on cars.com by Wlim39
I’d like the service because they be fair with you. They get down to business tell you what’s going on with your car they fix your car they do it fast. They really respectful.
Posted on cars.com by DERRICKHOWARD637
I would love to give Jason a better review but when I left the car broke down, I called Jason. He sent me straight to service and I’ve never heard from him again to make sure that the rest of my experience was good
Posted on cars.com by JAWZON1
Had an oil change and tire rotation. Jason is always very helpful. Jason makes sure you are satisfied with the service and does what he can to make it a good experience.
Posted on cars.com by MKSCHULZ
Simple the best around, prices, courtesy, convenience all departments The only dealership I would buy from and recommend
Posted on cars.com by VMOLOS
I called to purchase a truck from out of state. I spoke with Ali and he was great! Super easy to talk with, straightforward about the process and helpful with the financing. Overall a wonderful experience. If I only lived closer it would be my dealership of choice
Posted on cars.com by BHALL8237
I have always been treated with respect and that's why I go back . Amen
Posted on cars.com by TOLLHOUSE20
We have been customers for years dating back to Stan Locke Buick here in Kenosha, Wisconsin. We continue to drive and buy Buicks .
Posted on cars.com by JLABA
We had great options. Staff searched for a car to meet our needs and helped us arrange the final details. Extremely happy with the service from Dan, Nick and Andy. We are really enjoying our new envision. Palmen did a great job for us!!!
Posted on cars.com by Mary Snyder
9am morning all employees had positive attitudes, I didn't even buy my cadillac from you guys & your taking care of "Kunes" failure so I appreciate you guys help & have such a good vibe keep up the good work
Posted on cars.com by Montyreyes42
Great customer service, great employees. Dan was an awesome person to work with as well. He made the whole thing a pleasure.
Posted on cars.com by KROMMK78
Very nice dealership were great to work with Very seamless buying process. Great deal on my car.
Posted on cars.com by NATE267ALLEN
Everybody's friendly professional makes me feel welcome is why I've been there for several years
Posted on cars.com by Tperez40
Impressed with the cleanliness of the shop and waiting area. Jason went beyond his duties to inspect and explain the work I had done. It has worked fine.
Posted on cars.com by cliffstollings
Nice people...greeted me at my car and advised me where to go and opened the door for me. Very courteous. Thank you.
Posted on cars.com by CINK0818
They always do what they can to fix any issues i have as fast as possible.
Posted on cars.com by chadwivy
Kenny and Juan were great to work with. Fair and honest is all you can ask for! Recommended!
Posted on cars.com by DUKDUCGOOS
Very friendly help me get exactly what I wanted Gave me the best deal for the price range I was looking for
Posted on cars.com by ljaklin
The service appt went well. It was just hard to get a hold of someone to schedule it. ??
Posted on cars.com by [email protected]
Professional and courteous Had my car washed called when it was done. A pleasure to work with
Posted on cars.com by deanbartello
Took care of the problem that we had. Tommy G made sure that we were happy.
Posted on cars.com by Impala64daveg
the discount coupons are good. The employees are courteus to their customers.no other comments
Posted on cars.com by GSANDBERG
Always pleased with the service...quality workmanship and courteous. Always a pleasure. Will always pick me up or drop me off at home if needed.
Posted on cars.com by BBRAUCK
Nice dealership. Nice pesto deal with. Nice people to deal with Four more words That sums it up
Posted on cars.com by MFISCHER38
Second to none Tim Hoffmann is my GO TO SERVICEMAN. He accurately records my maintenance schedule, and notifies me so I don't have to.
Posted on cars.com by Jeff Kugele
Tim makes scheduling very easy and always very informative Palmen does a very good job
Posted on cars.com by sextonmt181
This dealership is fantastic! This is the 2nd vehicle I’ve bought from there in the past year. Adam Grant makes it a pleasure to be there and was very knowledgeable of the inventory on the lot. Thanks Adam!
Posted on cars.com by LAWRENCEHOLLEN
This dealer has always been accommodating in getting service handled in good time and explanation of any questions about what was done.
Posted on cars.com by dschlecht
Great sales experience, very satisfied with vehicle and dealer experience. Will recommend Palmen to friends and family.
Posted on cars.com by CRBORK
They were all very professional and thorough. Would highly recommend to all my friends and family.
Posted on cars.com by Happy d 123
Very professional and friendly had the work done in a timely matter. Everyone in the show room was very friendly too.
Posted on cars.com by Roger
Came in with an issue and they fixed it ahead of estimated schedule. Estimated 5 days. Fixed it in 2.
Posted on cars.com by Mdtodd1
OK but a bit high priced High priced for a new key flob Service was great
Posted on cars.com by MICHAEL230
Explained what was wrong with my van very thoroughly!! I can trust Dan and Palmen to be trustworthy
Posted on cars.com by RhondaOC
Customer satisfaction is obvious from start to finish. Adam is very knowledgeable and was willing to go out of his way to make sure we were happy and satisfied. Nick was also amazing to work with. Zack was great to work with too.
Posted on cars.com by CMWOJO79
Jason is so nice and helpful!!! He did a great job checking and fixing my car,tried it, and explained all the issues so clearly! I would recommend this dealership to anyone because of him!
Posted on cars.com by xyzjbb
Great service, and for sure I will camelback the staff are absolutely amazing and attentive
Posted on cars.com by maria.puente
Easy to work with and no bullxxxxing me on service issues. no stress to get what I need done
Posted on cars.com by Mbarlow631
I like Palmen. We have been coming there for years. Everyone is great. Great Job Palmen!
Posted on cars.com by mrs.fudge1
Palmen Cadillac is proven to offer exceptional service and communication. The dealership contacted me about a mistake with my purchase, and a plan to remedy.
Posted on cars.com by DC.RANFT
Easy and perfect communication, respect the numbers and speak very clear about how it going everything
Posted on cars.com by JACOBNAVARROBELLINI
Everyone was courteous and professional and prompt They did a good job on my car
Posted on cars.com by murv66
We were very comfortable with the whole experience of buying our vehicle Excellent service And Mr Tim was very helpful!
Posted on cars.com by frankescobedo13
I always have a good experience with Jason, he's one of the reasons I keep coming back. He got a scheduled and handled very quickly.
Posted on cars.com by bengentile
The service was good. My car was in and out in no time flat. Everyone was so nice and helpful
Posted on cars.com by scott.wicklund
Super nice service team. Responsive and friendly They were efficient and communicated in a timely manner when my vehicle was complete.
Posted on cars.com by K.M.NICKRAND
Amazing service, excellent staff oil change was done lightning fast with excellent efficiency. Amazing oil quality and excellent oil filter
Posted on cars.com by LEAHG987
Smooth, good value and as always excellent service! All departments from Sales to Service are exceptional!
Posted on cars.com by TSears
Friendly, professional staff, timely service. I have been a customer for many years! Convenient, reasonably priced.
Posted on cars.com by PALSMOLITOR
I had an excellent experience working with Bill Richmond at Palm Mann Cadillac in Kenosha. Bill provided truly top-tier service and demonstrated outstanding knowledge of the vehicle’s features while taking the time to understand exactly what I was looking for. He made the entire process comfortable, informative, and tailored to my needs rather than just focusing on the sale. Bill’s professionalism and attention to detail made the buying experience enjoyable from start to finish. I also want to recognize Zach in Finance, who made the process swift and seamless while clearly explaining everything along the way. Zach was extremely knowledgeable and made the final steps easy and efficient, making the entire experience first-class.
Posted on cars.com by MICHAEL.ALAGNA
They did everything to make sure I was satisfied with the deal. They made it so I didn't feel like I had to go home and take a shower
Posted on cars.com by ROYALIMG
Very attyentive went above and beyond to assist with the entire purchasing process. Very pleasant people to deal with, Bill Richardson is a rock star and more than helpful
Posted on cars.com by ROYALIMG
Logan and Nick were great to work with. They worked hard to get the deal done. Orlando on the other hand called me stupid to my face when I declined the extended warranty.
Posted on cars.com by DAVE.CORBAN
Tim is great to work with. I found the experience was great and the repairs solved my tire problem.
Posted on cars.com by JOHN
Great! Efficient, clean, comfortable. The music playlists could use a little work, though (just kidding)
Posted on cars.com by aruffolo.it
Excellent, Tim is our go to guy when we call for service at Palmen and is a big reason why we bring all our vehicles to you for service. I love the cleanliness of your mechanics and there department. Have always had a pleasant experience
Posted on cars.com by surratt79
As always, Jason takes really get care of our vehicles!!! Highly recommended Palmen. Get service!!! TY!
Posted on cars.com by HIDEEBARNES
Logan came out in the lot and greeted me. Very nice, kind young man. Inside the dealership Everyone was very nice and welcoming. My purchase was smooth and quick.
Posted on cars.com by PR.SHAWNALACK
I brought my truck in with a couple concerns. Ben took time to go for a ride with me to get a better understanding of my concerns. Concerns were addressed and resolved
Posted on cars.com by stevenprim
Excellent customer service, makes customer comfortable, prompt and courteous service. Salesman followed up on my purchase to make sure I was happy with my vehicle.
Posted on cars.com by GRUBS57
Identified my car issue and fixed the problem in a timely manner. Professional service Was very pleased with my overall experience.
Posted on cars.com by DEEB11778
Everyone was friendly and professional. All questions were answered, and I was shown everything about my new envision.
Posted on cars.com by AMBER-MIKE
We had a very positive experience. Dan was great Dan got exactly what we asked for and quickly and handled everything within only a couple days
Posted on cars.com by LHEATH44
Tim was very very good helpful Clean fast efficient helpful and reliable the ride driver was very pleasant
Posted on cars.com by Jemtrucking
Even though my issue that Jason got resolved for me on our Cadillac XT5 was small, he did it to the best of his ability and had it solved in short order. Always a pleasure working with Jason Garon!!
Posted on cars.com by JON HILKER
Jason is cordial, competent, and charismatic. I could continually compliment the most considerate consultant, but as a customer I can confidently confirm his consistency, clarity, and commitment create complete confidence and comfort. His collaborative communication and careful coordination consistently exceed customer-centered commitments. Completely commendable.
Posted on cars.com by TIMLUCAS1977
Perfect as always. Jason does a great job and Dan First, service manager checked in to see I was totally happy. I was
Posted on cars.com by jack carran
Our issue was resolved. Tim was able to fine an alert the was covered under warranty.
Posted on cars.com by regnery0
Always a good experience and Tim is the only guy I call. Always gets me in when I need and keeps me up to date with an issues or upcoming services needed.
Posted on cars.com by meddy2175
Dan First and Jason make it a pleasant experience by meeting needs above and beyond the usual. Thankyou!
Posted on cars.com by sally5
Efficient. Professional Always helpful & courtesy. No complaints on anything Always a please to deal with
Posted on cars.com by STEPHENSARICH
They get you in, perform the work plus and deliver the car back to you clean and ready to go, while you wait in a nice bright waiting area with a nice cup of coffee.
Posted on cars.com by PAUL.T.WEYRAUCH
It is easy to schedule, work was done on time and at good quality. Tim is great to work with.
Posted on cars.com by BRTOP
No No no no no no. No no no no no no. No no no no no.
Posted on cars.com by Dukdukgoose1
Work was excellent but costly. Prices are high Repairs were done quickly and looks great
Posted on cars.com by WHISPER92760
Fast and knowledgeable service Advisor was friendly and attentive, understood and tech addressed my concerns.
Posted on cars.com by ALBERTOCCARDENAS
Overall an excellent service and I will be bringing my car back in the future
Posted on cars.com by MALIBUGIRL0
I love working with Tim. He takes such good care of our family and our cars!
Posted on DealerRater by BFRANCETIC
My antenna had a code and needed replacement. The technician was very efficient and did a good job. Julie was excellent again in setting up the appointment and following through.
Posted on DealerRater by Jleuck112358
I've been coming for years because I've always been treated fairly and the prices are very competitive. The personal service especially keeps bringing me back.
Posted on DealerRater by rain012707
Friendly service Friendly service and great quality. I trust that I am fairly taken care of
Posted on DealerRater by rain012707
Reasonable. Reasonable to deal with. Communicative after sale when there was an issue with the car not having floor mats.
Posted on DealerRater by PATRIOTS53140
They handle my problems well, and Tim was more than friendly, helpful and kind. Tim brought my car forward because his men were busy.
Posted on DealerRater by ONENONLYBEAUTYQN
He was very kind and answer all my questions Checking on my car status at all time
Posted on DealerRater by KRISTYKEVIN2223
Amazing team including Ali and Zach Both took a large amount of time to help me navigate the process and leave with something i love
Posted on DealerRater by LJCOURTIER1993
Great job Good customer service always helps me get the best deal Palm is good
Posted on DealerRater by Wvenard59
Conor was very attentive and knowledgeable. A very polite young man, great service. I absolutely love my Envista !!!
Posted on DealerRater by GREENIES1956
Kind willing to work with you. Always created with kindness and and willing to help you with most of the things you need.
Posted on DealerRater by Rose Hensgen
Everyone was kind and helpful. Kept me informed in a courteous manner. I would use the service dept again.
Posted on DealerRater by donna.sigafus
Communication is a lacking a bit throughout the departments. Dan S is great. Dealership needs better communication.
Posted on DealerRater by Clueddy
5 excelente 5 6 5 5 5 Diler service excellent 5 5 5 Excellent Excellent
Posted on DealerRater by idalia.dominguez1504
Excellent The Palmen buying experience was flawless. Dan was extremely accommodating and made it pleasurable
Posted on DealerRater by MCOLLINS18
My problem today was to have diagnostic service done to find out why the AC lower control panel was not working. It took over three hours for this diagnosis. While I appreciated my service representative’s assistance I was uncomfortable with the length of time to assess my situation.but happy to find out what my problem apparently was and how to proceed to fix it. Otherwise always great service from the department.
Posted on DealerRater by CMAJBA
Always feel confident with the quality of service and comfortable with the service representative. Have always taken my car to Palmen since date of purchase for service and have never been disappointed .
Posted on DealerRater by Mareasner
I feel very confident with the service and the service men I have dealt with since I purchased my car in December of 2022.
Posted on DealerRater by Mareasner
Courteous and respectful. Reasonable amount of time and went above and beyond. They have always been helpful.
Posted on DealerRater by C1700beagle
Very easy and pleasant. Dan was super and easy to work with. Excellent customer service
Posted on DealerRater by Not happy
Great Dan was great. We have been buying from him for years. He makes things easy and is very through.
Posted on DealerRater by RDEVRIESJR
Best dealership there is Great deal, great staff, great service, great price, will buy from them again
Posted on DealerRater by Jack57
Tim was very helpful threw the whole process. Truck sounds like its running better all together. Service was quick with the amount that had to be done, much appreciated.
Posted on DealerRater by mcson95
Always great service at PALMEN. Never disappointed. Jason is always on top of things and communication is always spot on. Thanks again!!!
Posted on DealerRater by ALSANTI
The team was so accommodating and professional, if I had stayed in Wi. Payment would be my dealership. Thanks so much!
Posted on DealerRater by pjadomeit
I’ve been a palmen customer since Roger was still there. Always positive and helpful
Posted on DealerRater by maryjoy3
Was very impressed with the service. Did what I came there for an oil change only. I don’t like sales trying to sell me other services I would appreciate it just do what I came there for.
Posted on DealerRater by chaubrich
Always a great experience Always very courteous and make sure everything is thoroughly explained Perfect
Posted on DealerRater by TAMARAMULL
It's always a pleasure. They take their time and thoroughly explain everything...I've never had a bad experience
Posted on DealerRater by TAMARAMULL
Tommy is great to work with. Gives it to you straight. No back and forth
Posted on DealerRater by brodygreen19
For almost 48 years great service Whoever I've encountered in the 48 years that I've been going to that dealership have had great service and a great deal every time I buy a car
Posted on DealerRater by MMONTEMURROJR
Been with Palmen Motors for more than 30 years the experience is always the same excellent
Posted on DealerRater by MMONTEMURROJR
I explained the problems I'm having and was given options. I was treated fairly and respectfully.
Posted on DealerRater by SPINACHER7
Great customer service, and great to work with. This is the third car we’ve bought through them
Posted on DealerRater by conch1014
Dealt with Julie in the service department. She is top notch. Every one that I have dealt with at Palmen is great
Posted on DealerRater by br2718
The Service Dept was staffed be friendly, helpful, and knowledgeable employees i.e. Julie.
The sales area was clean with a nicely applied waiting area.
Posted on DealerRater by g.will
Nice and prompt and explained everything She said when the parts came in, she will let me know
Posted on DealerRater by JAMESHANRAHAN10
Julie was polite and very helpful. She explained everything to me to my satisfaction. It is always a pleasant experience when I visit Palmen.
Posted on DealerRater by JANETP1131
I have always thought it was a nice place. It's clean, welcoming, and the staff is friendly.
Posted on DealerRater by jkp1224
We specifically buy cars that we know Jason can service for us. He is the reason we've been loyal to your shop. Most trustworthy and honest person and I know I never have to get a 2nd opinion or 2nd guess anything he tells us about our cars. I refer Jason to everyone!
Posted on DealerRater by AMYHYLAND06
Tim got my vehicle in when I was experiencing problems. Problem was taken care of in a timely manner. Always have had an excellent experience since vehicle purchase in 2021.
Posted on DealerRater by KarenJH
Tim has always gotten me in and taken care of me. My schedule is ridiculous so I really appreciate it.
Posted on DealerRater by meddy3
Ben was awesome. Got me in and got me out. Truly turned out to be a very good experience.
Posted on DealerRater by DBERGESON
Very prompt and professional staff. Completely happy with the work that was performed. New loaner vehicle was much appreciated.
Posted on DealerRater by Ridgerunner
There isn't much to say. It was an oil change and accomplished with no problems or fanfare.
Posted on DealerRater by BOB.BURGERMEISTER
Easy to work with, no surprises. Deal was as agreed upon Dan Salisbury was a true professional
Posted on DealerRater by Dmurf244
Great, timely service for a recall and they washed my car for free.. A+ service.
Posted on DealerRater by jrndomsmom
Julie was very informative and made sure I had a loner to drive. Excellent service person to work with!
Posted on DealerRater by tink2331
Excellent service department! Very professional staff and service always completed in a timely manner. Tim Hoffman is exceptional to work with.
Posted on DealerRater by SJD3407
Polite, answered all my questions, went out of his way to get the info I needed and very thorough in knowing his job.
Posted on DealerRater by ABOLYARD
Everything went very smoothly Tommy and his Sales team are great Very satisfied, I will talk to them about my next purchases in the future
Posted on DealerRater by Erog
Everyone at Palmen treated me very well. Everyone was very knowledgeable, friendly and answered all my questions. I am telling all my family, friends to stop at Palmen's . In the future I will shop at Palmen's. Great people at Palmen's
Posted on DealerRater by Badger2244
Everyone at Palmen treated me very well. Everyone was very knowledgeable, friendly and answered all my questions. I am telling all my family, friends to stop at Palmen's . In the future I will shop at Palmen's. Great people at Palmen's
Posted on DealerRater by Badger2244
The process was seamless. Adam was very upfront and supportive throughout. No back handedness involved at all I felt very safe for my first big girl purchase.
Posted on DealerRater by ADRIANNAPHIPP
Wonderful team! The team at Palmen GMC was wonderful to work with. I would recommend them.
Posted on DealerRater by SCSERENITY
Second to none, complete trust in Dan First and his team! They are the best!
Posted on DealerRater by Jolingd
Polite, answered all my questions, went out of his way to get the info I needed and very thorough in knowing his job.
Posted on DealerRater by ABOLYARD
Best service I've ever had purchasing a vehicle Best service I've ever had while purchasing a vehicle Logan and Orlando made it a breeze !
Posted on DealerRater by sanchez.business1109
The process was quick, efficient, and professional. The issue with the Encore was resolved quickly in at a price points less than I had anticipated.
Posted on DealerRater by MFRINK68
Always have great service appointments Your service writer Tim Hoffman keeps my vehicle running the best.
Posted on DealerRater by COPPERPENNY810
Very trustworthy and personable. Very knowledgeable about the vehicles. Our visit was quick and able to drive away happy.
Posted on DealerRater by JANE19
Jeremy was very friendly and helpful and knowledgeable and worked with me on price and Orlando was a pleasure to work with in the finance department.
Posted on DealerRater by LIZAZOEY
Ben in Service was GREAT! He was very responsive and informative in regard to the repairs needed on my vehicle. This was my 1st time at the dealership and I will definitely use them in the future.
Posted on DealerRater by barbarabarnes0323
We were treated like family. They went above and beyond to exceed our expectations. Best car buying experience possible . Worth the drive from Chicagoland .
Posted on DealerRater by tom.yeargin
Best car buying experience I've ever had. Ali, Orlando, Tommy and everyone there was welcoming, professional, honest and genuine. When 'you're buying a car , it should be a fun and festive day. This team of people made it a wonderful experience and we also got a great deal and a great vehicle. WELL DONE gentlemen and thank you all. !!
Posted on DealerRater by tom.yeargin
Tim is exceptional. Always truthful, professional and kind He returns my call immediately and keeps me posted at every level of the service
Posted on DealerRater by Marinahhuff
Jason was great to work with! !!! Jason was really really really really great to work with.
Posted on DealerRater by mikean63
Smooth, no hard press, enjoyable, friendly Dan is a great sales man, guises his customer with ease
Posted on DealerRater by JOSEKENOSHA
Excellent customer service Details were explained and service time was good, in and out. Highly recommend
Posted on DealerRater by Buick
Friendly knowledgeable attentive efficient Ali was a true professional. He made the experience a pleasure
Posted on DealerRater by FRITZDANIEL803
Awesome friendly Had oil changed, tire rotation and they washed my vehicle Waiting area was cleaned with water and coffee available
Posted on DealerRater by Jimsustache
Tim was very knowledgeable & helpful in selecting new tires for 21 Tahoe Tim knew differences between tire brands. Took his recommendation with the Pirelli tires.
Posted on DealerRater by DAVELUCY1
Friendly, helpful and right to the point. Knew exactly what was need. Found the price and scheduled my appointment.
Posted on DealerRater by GOPACK216
They fixed my car inside of 24hrs. where another dealership couldn't find what was wrong in 2 wks
Posted on DealerRater by caw03
Tim is an excellent representative for the dealership as a Service Writer.
He is very personable, and is familiar with vehicle issues that may require service.
I sincerely appreciate that Tim has integrity, and that he does not “add-on” parts or service without being able explain the cost and benefit as it relates to vehicle reliability or safety.
Posted on DealerRater by RON
Very easy and fast completed everything I asked them to do Four more words only
Posted on DealerRater by vsirocchi
My car looked and ran great after I got it back, with the correct oil change info sticker.
Posted on DealerRater by Tags
Service was fast minimal waiting, Service assistants were friendly. Facilities were exceptionally clean including restroom, nice to have complimentary beverages while waiting.
Posted on DealerRater by Jill.misurelli
Everyone was very helpful. I call and asked about a GMC and they answered all my questions. I ended up purchasing the truck.
Posted on DealerRater by Monkmjg0319
Best salesman I have ever had in my life he knew the answers to every question and he was Not pushy at all never tried to force the sale. He was respectful, honest and a pleasure to work with. I would highly recommend him to anyone!
Posted on DealerRater by VP
Fantastic. Was there 5 min before they opened and the porter walked out and nicely told me that it would be 5 min before Jason, as always, was super efficient and did exactly what he sailed do in exactly the time he promised. The service manager Dan came by as I waited just to see how I was doing. What a place!!!! 5th Cadillac in a row because of their team
Posted on DealerRater by jack carran
Very friendly, knowledgeable and fair. Larry made the car buying experience easy and without stress. Being a woman, I was expecting the usual man-splaning. Not here. I was treated with patience and respect. Thank you...I would recommend Palmen when car shopping
Posted on DealerRater by cherylezanon1
Explain in detail what the car features has. He is knowledgeable about car safety procedures
Posted on DealerRater by GABERUSSO754
My back left tire was losing air. Julie got me in quickly and a nail was found and the tire was repaired. Julie made an appointment at my request for my first oil change for this car which is supposed to be a free one. Everything went smoothly and the technician did a good job.
Posted on DealerRater by Jleuck112358
Great experience. Tim listened to my concerns and is very knowledgeable. Highly recommended. Overall satisfied.
Posted on DealerRater by jmdittmer
Since I purchased my car brand new from your dealership in October 2017, Palmen is the only company I will allow to do any work on my car. I am very pleased with my service and the work accomplished.
Posted on DealerRater by Hawaii gal
Awesome job by service writer Jason, he listened to my concerns, talked with Berto the technician and we agreed on the diagnosis. My truck was finished the next day. I picked it up and noticed the problem was gone in the first mile. Excellent service, thanks guys.
Posted on DealerRater by Softballdad27
Efficient, informative. They were very nice and told me everything that they had done. They did a good job and in a nice time frame
Posted on DealerRater by CHERYLED1206
Tim is great to work with. Sets clear expectations and delivers on them. Great experience
Posted on DealerRater by millar2222
Staff was very professional and knowledgeable. I was only at the dealership for 1 hr. for the repairs to my truck. Very good experience ??
Posted on DealerRater by cubbies.xx
Prompt service with clean vehicle return. Prompt oil change, tire rotation, and vehicle inspection. Vehicle returned washed.
Posted on DealerRater by rtwarowski33
It was fast, easy. Tim seemed like a nice guy. They also had snacks and coffee while you wait ??
Posted on DealerRater by ALUCARD71988
Great timely service arranged by Tim. He's an asset to the dealership. Friendly, professional demeanor
Posted on DealerRater by HMEYER59
Tim is the best to deal with goes above and beyond to help your dealerships customers
Posted on DealerRater by tlt32
Tim got me as quickly as possible and as early as possible. He's got a smile for everyone. More importantly, Tim is very customer focused.
Posted on DealerRater by VIRGINIA.HEBARD
As always, the best service in the business I highly recommend Palmen Motors and Jason
Posted on DealerRater by brian
Service gor my in fast and got my car fixed and out the door before my vacation.
Posted on DealerRater by heatherwellnitz60
Excellent explanation of needed and completed services. Friendly, courteous,and always helpful Serviced this vehicle 20+ years
Posted on DealerRater by wiegand.sandy
Love going to Palmen. Tim is so very nice and funny and honest. He takes such good care of myself and my kids cars.
Posted on DealerRater by BFRANCETIC
Very friendly place I would definitely come back to your dealership. Everybody is friendly. I'll accept the cashier person. She was very rude.
Posted on DealerRater by Christinehughes71819