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Julie was very informative and made sure I had a loner to drive. Excellent service person to work with!
Excellent service department! Very professional staff and service always completed in a timely manner. Tim Hoffman is exceptional to work with.
Polite, answered all my questions, went out of his way to get the info I needed and very thorough in knowing his job.
Everything went very smoothly Tommy and his Sales team are great Very satisfied, I will talk to them about my next purchases in the future
Everyone at Palmen treated me very well. Everyone was very knowledgeable, friendly and answered all my questions. I am telling all my family, friends to stop at Palmen's . In the future I will shop at Palmen's. Great people at Palmen's
Everyone at Palmen treated me very well. Everyone was very knowledgeable, friendly and answered all my questions. I am telling all my family, friends to stop at Palmen's . In the future I will shop at Palmen's. Great people at Palmen's
The process was seamless. Adam was very upfront and supportive throughout. No back handedness involved at all I felt very safe for my first big girl purchase.
Wonderful team! The team at Palmen GMC was wonderful to work with. I would recommend them.
Second to none, complete trust in Dan First and his team! They are the best!
Polite, answered all my questions, went out of his way to get the info I needed and very thorough in knowing his job.
Best service I've ever had purchasing a vehicle Best service I've ever had while purchasing a vehicle Logan and Orlando made it a breeze !
The process was quick, efficient, and professional. The issue with the Encore was resolved quickly in at a price points less than I had anticipated.
Always have great service appointments Your service writer Tim Hoffman keeps my vehicle running the best.
Very trustworthy and personable. Very knowledgeable about the vehicles. Our visit was quick and able to drive away happy.
Jeremy was very friendly and helpful and knowledgeable and worked with me on price and Orlando was a pleasure to work with in the finance department.
Ben in Service was GREAT! He was very responsive and informative in regard to the repairs needed on my vehicle. This was my 1st time at the dealership and I will definitely use them in the future.
We were treated like family. They went above and beyond to exceed our expectations. Best car buying experience possible . Worth the drive from Chicagoland .
Best car buying experience I've ever had. Ali, Orlando, Tommy and everyone there was welcoming, professional, honest and genuine. When 'you're buying a car , it should be a fun and festive day. This team of people made it a wonderful experience and we also got a great deal and a great vehicle. WELL DONE gentlemen and thank you all. !!
Tim is exceptional. Always truthful, professional and kind He returns my call immediately and keeps me posted at every level of the service
Jason was great to work with! !!! Jason was really really really really great to work with.
Smooth, no hard press, enjoyable, friendly Dan is a great sales man, guises his customer with ease
Excellent customer service Details were explained and service time was good, in and out. Highly recommend
Friendly knowledgeable attentive efficient Ali was a true professional. He made the experience a pleasure
Awesome friendly Had oil changed, tire rotation and they washed my vehicle Waiting area was cleaned with water and coffee available
Tim was very knowledgeable & helpful in selecting new tires for 21 Tahoe Tim knew differences between tire brands. Took his recommendation with the Pirelli tires.
Friendly, helpful and right to the point. Knew exactly what was need. Found the price and scheduled my appointment.
They fixed my car inside of 24hrs. where another dealership couldn't find what was wrong in 2 wks
Tim is an excellent representative for the dealership as a Service Writer. He is very personable, and is familiar with vehicle issues that may require service. I sincerely appreciate that Tim has integrity, and that he does not “add-on” parts or service without being able explain the cost and benefit as it relates to vehicle reliability or safety.
Very easy and fast completed everything I asked them to do Four more words only
We’ve bought 3 cars from GMC Palmen in the last 3 years and we’ve had great service! Even with minor issues happening here and there, they’re always quick to respond and help out to remedy the issues immediately and effectively. Ali is probably one of the best salesman we’ve ever worked with in any field.. he’s smart and knows what he’s talking about, he is quick and to the point, he wants to help wherever he can and will get you resolutions to any issue immediately. He helps others even when it’s not within his job to do so. 10/10 recommendations over and over. Conor is a newer salesman and is truly one of the nicest people and you can see he tries really hard to do the best for his customers. I know he is going to be great as he continues in this career. He cares about his job and his customers and it shows in the work that he does.
My car looked and ran great after I got it back, with the correct oil change info sticker.
Service was fast minimal waiting, Service assistants were friendly. Facilities were exceptionally clean including restroom, nice to have complimentary beverages while waiting.
Everyone was very helpful. I call and asked about a GMC and they answered all my questions. I ended up purchasing the truck.
Best salesman I have ever had in my life he knew the answers to every question and he was Not pushy at all never tried to force the sale. He was respectful, honest and a pleasure to work with. I would highly recommend him to anyone!
Fantastic. Was there 5 min before they opened and the porter walked out and nicely told me that it would be 5 min before Jason, as always, was super efficient and did exactly what he sailed do in exactly the time he promised. The service manager Dan came by as I waited just to see how I was doing. What a place!!!! 5th Cadillac in a row because of their team
Great staff and experience. Ali was awesome to work with. He made absolutely sure I was satisfied with my entire experience. I will be recommending him to anyone I meet in the market for a new or used vehicle. I heard Palmen had superior customer service. Now I am a believer.
Adam made the car-buying experience truly exceptional. He was professional, attentive to my needs, and took the time to thoroughly answer every question I had. The sales managers contributed to a welcoming and supportive atmosphere. I wholeheartedly recommend their team. Thank you for your outstanding service!
Very friendly, knowledgeable and fair. Larry made the car buying experience easy and without stress. Being a woman, I was expecting the usual man-splaning. Not here. I was treated with patience and respect. Thank you...I would recommend Palmen when car shopping
Explain in detail what the car features has. He is knowledgeable about car safety procedures
My back left tire was losing air. Julie got me in quickly and a nail was found and the tire was repaired. Julie made an appointment at my request for my first oil change for this car which is supposed to be a free one. Everything went smoothly and the technician did a good job.
Since I purchased my car brand new from your dealership in October 2017, Palmen is the only company I will allow to do any work on my car. I am very pleased with my service and the work accomplished.
Great experience. Tim listened to my concerns and is very knowledgeable. Highly recommended. Overall satisfied.
Since I purchased my car brand new from your dealership in October 2017, Palmen is the only company I will allow to do any work on my car. I am very pleased with my service and the work accomplished.
Awesome job by service writer Jason, he listened to my concerns, talked with Berto the technician and we agreed on the diagnosis. My truck was finished the next day. I picked it up and noticed the problem was gone in the first mile. Excellent service, thanks guys.
Efficient, informative. They were very nice and told me everything that they had done. They did a good job and in a nice time frame
Efficient, informative. They were very nice and told me everything that they had done. They did a good job and in a nice time frame
Great experience. Tim listened to my concerns and is very knowledgeable. Highly recommended. Overall satisfied.
Awesome job by service writer Jason, he listened to my concerns, talked with Berto the technician and we agreed on the diagnosis. My truck was finished the next day. I picked it up and noticed the problem was gone in the first mile. Excellent service, thanks guys.
Tim is great to work with. Sets clear expectations and delivers on them. Great experience
Staff was very professional and knowledgeable. I was only at the dealership for 1 hr. for the repairs to my truck. Very good experience ??
Tim is great to work with. Sets clear expectations and delivers on them. Great experience
Staff was very professional and knowledgeable. I was only at the dealership for 1 hr. for the repairs to my truck. Very good experience ??
Prompt service with clean vehicle return. Prompt oil change, tire rotation, and vehicle inspection. Vehicle returned washed.
Prompt service with clean vehicle return. Prompt oil change, tire rotation, and vehicle inspection. Vehicle returned washed.
It was fast, easy. Tim seemed like a nice guy. They also had snacks and coffee while you wait ??
It was fast, easy. Tim seemed like a nice guy. They also had snacks and coffee while you wait ??
Tim is the best to deal with goes above and beyond to help your dealerships customers
Great timely service arranged by Tim. He's an asset to the dealership. Friendly, professional demeanor
Tim is the best to deal with goes above and beyond to help your dealerships customers
Tim got me as quickly as possible and as early as possible. He's got a smile for everyone. More importantly, Tim is very customer focused.
Great timely service arranged by Tim. He's an asset to the dealership. Friendly, professional demeanor
Tim got me as quickly as possible and as early as possible. He's got a smile for everyone. More importantly, Tim is very customer focused.
Excellent explanation of needed and completed services. Friendly, courteous,and always helpful Serviced this vehicle 20+ years
Service gor my in fast and got my car fixed and out the door before my vacation.
As always, the best service in the business I highly recommend Palmen Motors and Jason
As always, the best service in the business I highly recommend Palmen Motors and Jason
Service gor my in fast and got my car fixed and out the door before my vacation.
Excellent explanation of needed and completed services. Friendly, courteous,and always helpful Serviced this vehicle 20+ years
Love going to Palmen. Tim is so very nice and funny and honest. He takes such good care of myself and my kids cars.
Love going to Palmen. Tim is so very nice and funny and honest. He takes such good care of myself and my kids cars.
What an experience!! I have purchased a lot of cars and I can honestly say Palmen Cadillac GMC was top notch and Ali was great not pushy not in a rush to make a deal very patient and just all around great salesman! Sales manager and finance manager were all great as well! I purchased a 2015 Mini Cooper S with 18.000 miles yes that is right only 18K miles and 1 owner vehicle and not only did they make my experience great Ali delivered my vehicle to my house in Park Ridge IL. Now that was above and beyond and I will definitely go back in the future for my next vehicle. Thank you Palmen auto group for being a TOP NOTCH Car Dealer.
Jeff Haines did a great job helping me buy my jeep.
Very friendly place I would definitely come back to your dealership. Everybody is friendly. I'll accept the cashier person. She was very rude.
Fast, great customer service, had a place that I could sit and work while I waited
Always been great the service team is awesome ! !!! Every time I had an issue I know they did their best to fix the situation . Keep up the good work ????
Tim is always fun polite and ready to meet my automotive needs. Tim is a great service member.
Bought a car today at Palmen Buick GMC in Kenosha. The salesman Jeremy W. Was AMAZING! You hear stories of high pressure salesman, up selling, trying to add on things you don't need or want. Not Jeremy he listened asked questions and was extremely helpful. We were very happy. Go see and talk to Jeremy W. If in need of a car!!
Very knowledgeable and understanding Tim was very attentive to my concerns, very professional And friendly and communicated with me as needed
Got my car in and out in a timely fashion. Clearly explained everything I had questions about
Clean, inviting, and excellent workmanship I trust the work and maintenance of the team on my car.
On time appointment. Clear details as to what service was done. Not a lot of up-selling
We've worked with both Tim and Jason in Service and are pleased with both. We met with Dan (and Logan) today in Sales and were extremely pleased!
Jason didn't keep us updated so I only gave him a 3 this time. He was always a 5 before.
It was great dealing with Dan Salisbury and Orlando when I purchased my new Buick. They are both so pleasant and helpful to deal with.
The whole service team knows how to treat a customer. I have never had a problem with this dealership
Very polite and helpful Very informative on issues of the car and pricing on parts and labor
Efficient Informational on car issues and keeping car running well Keep on car issues and status
Very nice working with Ali. Was very pleased with the results. I will call on him again with any future needs.
I made appointment with Jason for a specific day and time and he was ready, waiting for me as I arrived. He is very profesional, caring with great attention to detail and answered all questions I had. After routine tire rotation there was nail discovered in my tire and he explained the possible options to me. I decided to replace the tire and it was done quickly while I was waiting in your waiting room. I enjoyed your nice, clean facility and a friendly atmosphere. Thank you, you will see me again for any service that I will need.
I like Jason. He's dependable, personable, and experienced. I can appreciate a professional service consultant that I can trust with my vehicle, and my time. I've been in for maintenance 6 times in my first year of ownership, and Jason is the reason I am loyal to Palmen GMC.
Tim is terrific! He gets me in quickly. Very efficient The waiting area is also neat and clean which is very important.
Excellent excellent dealer Overall a good experience And easy to get to Customer service Exactly
Tim is always helpful and thorough. He makes suggestions and recommendations but leaves the final service items to the customer to decide on which things to do.
It was long this time. Jason made up for it. Thanks Jason Nothing to say
Excellent customer experience Very satisfied with my vehicle purchase Definitely will return for my new purchase
Excellent customer experience Very satisfied with my vehicle purchase Definitely will return for my new purchase
It was long this time. Jason made up for it. Thanks Jason Nothing to say
I called to purchase a truck from out of state. I spoke with Ali and he was great! Super easy to talk with, straightforward about the process and helpful with the financing. Overall a wonderful experience. If I only lived closer it would be my dealership of choice
Simple the best around, prices, courtesy, convenience all departments The only dealership I would buy from and recommend
Had an oil change and tire rotation. Jason is always very helpful. Jason makes sure you are satisfied with the service and does what he can to make it a good experience.
Jodi in the office deserves a raise. Absolutely so professional and polite, always kind and friendly. And funny!
They were very concerned about my issues
Jason in the service department was a great help!
Tim in service was really good. took my 22 Sierra in to get something checked out, with an appointment, took care of me ,called me after I knew what was wrong , then I had problems ordering floor mats on the app (because it stinks) and he took me over to parts got it them all ordered, be getting them tomorrow ...not that I want to go back for service ,but with Tim there it helped a lot.
Great service and the job well done. Everything was fixed that I asked to get fixed. No problems with anything since I had it fixed. I would recommend this place to anybody looking to get a vehicle fixed. Thank you!
They were awesome, they went out of their way to mke sure I received every discount possible...if u need a new car, ask for Dan Salisbury. Very Professional and clean...awesome
We bought our 2009 Buick Lucerne from Palmen. Since then, we have had all the repairs and upkeep done by them. Tim, our service representative, has always been informative and open about anything that needs to be done. We have been extremely pleased with the work and will continue to go to Palmen for any future needs.
Always a pleasure working with Tim Hoffman.
This dealership on 74th Place and their Customer Service was Great! Right upon arrival I was given M.A.G.I.C.= M-et A-ssessed G-reeted I-ncluded and a great C-losing! I did receive all my M.A.G.I.C. per the acronym. My family and I will definitely do business again. Thanks, to: Jason B, Jeff N(Service) James ( Sales)& Kathy( Receptionist). Thanks again! ~ Toni M~
every thing was fine
Our family has worked with our salesperson, Dan Salisbury, since the 1970s. It is comforting to do business with someone who is trusted and honest. It is truly the reason I continue to do business with Palmen Motors - knowing the salesperson makes the whole experience much less stressful - and certainly more enjoyable.
Very accommodating and fast which is so needed now!!
Service was excellent
Service is outstanding, so far very nice people.
Had a screw in a tire, called and Jason in service got me in right away. While fixing the tire they found another screw in my other front tire. Great job!
Have always had great service from the parts department, service department, and sales.
Very helpful and got me into a more reliable vehicle for my family and myself. Darell was amazing throughout the purchase process along with finance.
Karson and the entire team at Palmen were great.
Always great service from Jason Garon
Have always been satisfied with Palmen Buick Cadillac GMC service. My Dodge Avenger and Jeep Cherokee go there too. Great Service Advisors will take good care of you!
I am very pleased
The staff was friendly, helpful and did not do repairs that weren’t necessary. Very honest and have high integrity
I have bought high quality two used cars and have gotten service from this dealership. The care and time that the entire staff gives to their customers is beyond exceptional. They are always fair and always go above and beyond. (Insider tip: Ask for Mr. James!)
Because of a needed surgery, I failed to notice I was at the recomded oil change limit. I called at 9am on Thursday to see when I could get in for service. 2 &1/2 hours, (11:30) my car was being serviced, oil changed, tires rotated and even a free car wash. Thank you so much Bob Boehler
Great experience! Thanks Juan and all the sales staff. My Yukon Denali is the best!
Juan and the shop where they prepare your vehicle for delivery were both very accomodating!
Larry was great!
I have nothing but respect for this dealership. Everytime I go to this dealership they go above and beyond. They are the best!
Everything went well and everyone was friendly.
Tim, is the contact person that I always go through. always very accommodating, always has suggestions when needed. Very prompt, professional service. Again very, very happy. Robert Jensen
Larry Colon has to be one of the best car salesman around he always goes above and beyond. Thank you for making my experience at Palmen GMC a great one.
Love working with Shawn Haas, he always get me the best options. the customer service is always the best.
Since I purchased my car brand new from your dealership in October 2017, Palmen is the only company I will allow to do any work on my car. I am very pleased with my service and the work accomplished.
Efficient, informative. They were very nice and told me everything that they had done. They did a good job and in a nice time frame
Great experience. Tim listened to my concerns and is very knowledgeable. Highly recommended. Overall satisfied.
Awesome job by service writer Jason, he listened to my concerns, talked with Berto the technician and we agreed on the diagnosis. My truck was finished the next day. I picked it up and noticed the problem was gone in the first mile. Excellent service, thanks guys.
Tim is great to work with. Sets clear expectations and delivers on them. Great experience
Staff was very professional and knowledgeable. I was only at the dealership for 1 hr. for the repairs to my truck. Very good experience ??
Prompt service with clean vehicle return. Prompt oil change, tire rotation, and vehicle inspection. Vehicle returned washed.
It was fast, easy. Tim seemed like a nice guy. They also had snacks and coffee while you wait ??
Tim is the best to deal with goes above and beyond to help your dealerships customers
Great timely service arranged by Tim. He's an asset to the dealership. Friendly, professional demeanor
Tim got me as quickly as possible and as early as possible. He's got a smile for everyone. More importantly, Tim is very customer focused.
Excellent explanation of needed and completed services. Friendly, courteous,and always helpful Serviced this vehicle 20+ years
Service gor my in fast and got my car fixed and out the door before my vacation.
As always, the best service in the business I highly recommend Palmen Motors and Jason
Love going to Palmen. Tim is so very nice and funny and honest. He takes such good care of myself and my kids cars.
It was long this time. Jason made up for it. Thanks Jason Nothing to say
Excellent customer experience Very satisfied with my vehicle purchase Definitely will return for my new purchase
Working with Palmen was easy. We arrived for our appointment and they had a sample of vehicles ready for us to demo and explained the features of each vehicle.
It was good experience Didn't have to wait long for my car and was happy.
I’d like the service because they be fair with you. They get down to business tell you what’s going on with your car they fix your car they do it fast. They really respectful.
I would love to give Jason a better review but when I left the car broke down, I called Jason. He sent me straight to service and I’ve never heard from him again to make sure that the rest of my experience was good
Had an oil change and tire rotation. Jason is always very helpful. Jason makes sure you are satisfied with the service and does what he can to make it a good experience.
Simple the best around, prices, courtesy, convenience all departments The only dealership I would buy from and recommend
I called to purchase a truck from out of state. I spoke with Ali and he was great! Super easy to talk with, straightforward about the process and helpful with the financing. Overall a wonderful experience. If I only lived closer it would be my dealership of choice
I have always been treated with respect and that's why I go back . Amen
We have been customers for years dating back to Stan Locke Buick here in Kenosha, Wisconsin. We continue to drive and buy Buicks .
We had great options. Staff searched for a car to meet our needs and helped us arrange the final details. Extremely happy with the service from Dan, Nick and Andy. We are really enjoying our new envision. Palmen did a great job for us!!!
9am morning all employees had positive attitudes, I didn't even buy my cadillac from you guys & your taking care of "Kunes" failure so I appreciate you guys help & have such a good vibe keep up the good work
Great customer service, great employees. Dan was an awesome person to work with as well. He made the whole thing a pleasure.
Very nice dealership were great to work with Very seamless buying process. Great deal on my car.
Everybody's friendly professional makes me feel welcome is why I've been there for several years
Impressed with the cleanliness of the shop and waiting area. Jason went beyond his duties to inspect and explain the work I had done. It has worked fine.
Nice people...greeted me at my car and advised me where to go and opened the door for me. Very courteous. Thank you.
They always do what they can to fix any issues i have as fast as possible.
Kenny and Juan were great to work with. Fair and honest is all you can ask for! Recommended!
Very friendly help me get exactly what I wanted Gave me the best deal for the price range I was looking for
The service appt went well. It was just hard to get a hold of someone to schedule it. ??
Professional and courteous Had my car washed called when it was done. A pleasure to work with
Took care of the problem that we had. Tommy G made sure that we were happy.
the discount coupons are good. The employees are courteus to their customers.no other comments
Always pleased with the service...quality workmanship and courteous. Always a pleasure. Will always pick me up or drop me off at home if needed.
Nice dealership. Nice pesto deal with. Nice people to deal with Four more words That sums it up
Second to none Tim Hoffmann is my GO TO SERVICEMAN. He accurately records my maintenance schedule, and notifies me so I don't have to.
Tim makes scheduling very easy and always very informative Palmen does a very good job
This dealership is fantastic! This is the 2nd vehicle I’ve bought from there in the past year. Adam Grant makes it a pleasure to be there and was very knowledgeable of the inventory on the lot. Thanks Adam!
This dealer has always been accommodating in getting service handled in good time and explanation of any questions about what was done.
Great sales experience, very satisfied with vehicle and dealer experience. Will recommend Palmen to friends and family.
They were all very professional and thorough. Would highly recommend to all my friends and family.
Very professional and friendly had the work done in a timely matter. Everyone in the show room was very friendly too.
Came in with an issue and they fixed it ahead of estimated schedule. Estimated 5 days. Fixed it in 2.
OK but a bit high priced High priced for a new key flob Service was great
Explained what was wrong with my van very thoroughly!! I can trust Dan and Palmen to be trustworthy
Customer satisfaction is obvious from start to finish. Adam is very knowledgeable and was willing to go out of his way to make sure we were happy and satisfied. Nick was also amazing to work with. Zack was great to work with too.
Jason is so nice and helpful!!! He did a great job checking and fixing my car,tried it, and explained all the issues so clearly! I would recommend this dealership to anyone because of him!
Great service, and for sure I will camelback the staff are absolutely amazing and attentive
Easy to work with and no bullxxxxing me on service issues. no stress to get what I need done
I like Palmen. We have been coming there for years. Everyone is great. Great Job Palmen!
Palmen Cadillac is proven to offer exceptional service and communication. The dealership contacted me about a mistake with my purchase, and a plan to remedy.
Easy and perfect communication, respect the numbers and speak very clear about how it going everything
Everyone was courteous and professional and prompt They did a good job on my car
We were very comfortable with the whole experience of buying our vehicle Excellent service And Mr Tim was very helpful!
I always have a good experience with Jason, he's one of the reasons I keep coming back. He got a scheduled and handled very quickly.
The service was good. My car was in and out in no time flat. Everyone was so nice and helpful
Super nice service team. Responsive and friendly They were efficient and communicated in a timely manner when my vehicle was complete.
Amazing service, excellent staff oil change was done lightning fast with excellent efficiency. Amazing oil quality and excellent oil filter
Smooth, good value and as always excellent service! All departments from Sales to Service are exceptional!
Friendly, professional staff, timely service. I have been a customer for many years! Convenient, reasonably priced.
I had an excellent experience working with Bill Richmond at Palm Mann Cadillac in Kenosha. Bill provided truly top-tier service and demonstrated outstanding knowledge of the vehicle’s features while taking the time to understand exactly what I was looking for. He made the entire process comfortable, informative, and tailored to my needs rather than just focusing on the sale. Bill’s professionalism and attention to detail made the buying experience enjoyable from start to finish. I also want to recognize Zach in Finance, who made the process swift and seamless while clearly explaining everything along the way. Zach was extremely knowledgeable and made the final steps easy and efficient, making the entire experience first-class.
They did everything to make sure I was satisfied with the deal. They made it so I didn't feel like I had to go home and take a shower
Very attyentive went above and beyond to assist with the entire purchasing process. Very pleasant people to deal with, Bill Richardson is a rock star and more than helpful
Logan and Nick were great to work with. They worked hard to get the deal done. Orlando on the other hand called me stupid to my face when I declined the extended warranty.
Tim is great to work with. I found the experience was great and the repairs solved my tire problem.
Great! Efficient, clean, comfortable. The music playlists could use a little work, though (just kidding)
Excellent, Tim is our go to guy when we call for service at Palmen and is a big reason why we bring all our vehicles to you for service. I love the cleanliness of your mechanics and there department. Have always had a pleasant experience
As always, Jason takes really get care of our vehicles!!! Highly recommended Palmen. Get service!!! TY!
Logan came out in the lot and greeted me. Very nice, kind young man. Inside the dealership Everyone was very nice and welcoming. My purchase was smooth and quick.
I brought my truck in with a couple concerns. Ben took time to go for a ride with me to get a better understanding of my concerns. Concerns were addressed and resolved
Excellent customer service, makes customer comfortable, prompt and courteous service. Salesman followed up on my purchase to make sure I was happy with my vehicle.
Identified my car issue and fixed the problem in a timely manner. Professional service Was very pleased with my overall experience.
Everyone was friendly and professional. All questions were answered, and I was shown everything about my new envision.
We had a very positive experience. Dan was great Dan got exactly what we asked for and quickly and handled everything within only a couple days
Tim was very very good helpful Clean fast efficient helpful and reliable the ride driver was very pleasant
Even though my issue that Jason got resolved for me on our Cadillac XT5 was small, he did it to the best of his ability and had it solved in short order. Always a pleasure working with Jason Garon!!
Jason is cordial, competent, and charismatic. I could continually compliment the most considerate consultant, but as a customer I can confidently confirm his consistency, clarity, and commitment create complete confidence and comfort. His collaborative communication and careful coordination consistently exceed customer-centered commitments. Completely commendable.
Perfect as always. Jason does a great job and Dan First, service manager checked in to see I was totally happy. I was
Our issue was resolved. Tim was able to fine an alert the was covered under warranty.
Always a good experience and Tim is the only guy I call. Always gets me in when I need and keeps me up to date with an issues or upcoming services needed.
Dan First and Jason make it a pleasant experience by meeting needs above and beyond the usual. Thankyou!
Efficient. Professional Always helpful & courtesy. No complaints on anything Always a please to deal with
They get you in, perform the work plus and deliver the car back to you clean and ready to go, while you wait in a nice bright waiting area with a nice cup of coffee.
It is easy to schedule, work was done on time and at good quality. Tim is great to work with.
No No no no no no. No no no no no no. No no no no no.
Work was excellent but costly. Prices are high Repairs were done quickly and looks great
Fast and knowledgeable service Advisor was friendly and attentive, understood and tech addressed my concerns.
Overall an excellent service and I will be bringing my car back in the future
The service department here put my trust back in mechanics, I don’t feel like I’m being ripped off.
Since I been going to the Palmen dealership I have purchased a newer vehicle and love the service!
Palmen Motors makes you feel like you are important and that they care about helping you.
I came in one day because no one picked up the call once it was transferred to the Service Dept. I figured everybody was busy. Tim helped me. He was nice. When I came in for service he was on the phone so I went to the next person. He looked up my information and said Tim would help me. But, this man did ask Tim if he could start the process and Tim said yes. Everything was fine the whole time.
So friendly and helped me right away, without an appointment I will be going back
Julie was very informative and made sure I had a loner to drive. Excellent service person to work with!
Excellent service department! Very professional staff and service always completed in a timely manner. Tim Hoffman is exceptional to work with.
Polite, answered all my questions, went out of his way to get the info I needed and very thorough in knowing his job.
Everything went very smoothly Tommy and his Sales team are great Very satisfied, I will talk to them about my next purchases in the future
Everyone at Palmen treated me very well. Everyone was very knowledgeable, friendly and answered all my questions. I am telling all my family, friends to stop at Palmen's . In the future I will shop at Palmen's. Great people at Palmen's
Everyone at Palmen treated me very well. Everyone was very knowledgeable, friendly and answered all my questions. I am telling all my family, friends to stop at Palmen's . In the future I will shop at Palmen's. Great people at Palmen's
The process was seamless. Adam was very upfront and supportive throughout. No back handedness involved at all I felt very safe for my first big girl purchase.
Wonderful team! The team at Palmen GMC was wonderful to work with. I would recommend them.
Second to none, complete trust in Dan First and his team! They are the best!
Polite, answered all my questions, went out of his way to get the info I needed and very thorough in knowing his job.
Best service I've ever had purchasing a vehicle Best service I've ever had while purchasing a vehicle Logan and Orlando made it a breeze !
The process was quick, efficient, and professional. The issue with the Encore was resolved quickly in at a price points less than I had anticipated.
Always have great service appointments Your service writer Tim Hoffman keeps my vehicle running the best.
Very trustworthy and personable. Very knowledgeable about the vehicles. Our visit was quick and able to drive away happy.
Jeremy was very friendly and helpful and knowledgeable and worked with me on price and Orlando was a pleasure to work with in the finance department.
Ben in Service was GREAT! He was very responsive and informative in regard to the repairs needed on my vehicle. This was my 1st time at the dealership and I will definitely use them in the future.
We were treated like family. They went above and beyond to exceed our expectations. Best car buying experience possible . Worth the drive from Chicagoland .
Best car buying experience I've ever had. Ali, Orlando, Tommy and everyone there was welcoming, professional, honest and genuine. When 'you're buying a car , it should be a fun and festive day. This team of people made it a wonderful experience and we also got a great deal and a great vehicle. WELL DONE gentlemen and thank you all. !!
Tim is exceptional. Always truthful, professional and kind He returns my call immediately and keeps me posted at every level of the service
Jason was great to work with! !!! Jason was really really really really great to work with.
Smooth, no hard press, enjoyable, friendly Dan is a great sales man, guises his customer with ease
Excellent customer service Details were explained and service time was good, in and out. Highly recommend
Friendly knowledgeable attentive efficient Ali was a true professional. He made the experience a pleasure
Awesome friendly Had oil changed, tire rotation and they washed my vehicle Waiting area was cleaned with water and coffee available
Tim was very knowledgeable & helpful in selecting new tires for 21 Tahoe Tim knew differences between tire brands. Took his recommendation with the Pirelli tires.
Friendly, helpful and right to the point. Knew exactly what was need. Found the price and scheduled my appointment.
They fixed my car inside of 24hrs. where another dealership couldn't find what was wrong in 2 wks
Tim is an excellent representative for the dealership as a Service Writer. He is very personable, and is familiar with vehicle issues that may require service. I sincerely appreciate that Tim has integrity, and that he does not “add-on” parts or service without being able explain the cost and benefit as it relates to vehicle reliability or safety.
Very easy and fast completed everything I asked them to do Four more words only
My car looked and ran great after I got it back, with the correct oil change info sticker.
Service was fast minimal waiting, Service assistants were friendly. Facilities were exceptionally clean including restroom, nice to have complimentary beverages while waiting.
Everyone was very helpful. I call and asked about a GMC and they answered all my questions. I ended up purchasing the truck.
Best salesman I have ever had in my life he knew the answers to every question and he was Not pushy at all never tried to force the sale. He was respectful, honest and a pleasure to work with. I would highly recommend him to anyone!
Fantastic. Was there 5 min before they opened and the porter walked out and nicely told me that it would be 5 min before Jason, as always, was super efficient and did exactly what he sailed do in exactly the time he promised. The service manager Dan came by as I waited just to see how I was doing. What a place!!!! 5th Cadillac in a row because of their team
Very friendly, knowledgeable and fair. Larry made the car buying experience easy and without stress. Being a woman, I was expecting the usual man-splaning. Not here. I was treated with patience and respect. Thank you...I would recommend Palmen when car shopping
Explain in detail what the car features has. He is knowledgeable about car safety procedures
My back left tire was losing air. Julie got me in quickly and a nail was found and the tire was repaired. Julie made an appointment at my request for my first oil change for this car which is supposed to be a free one. Everything went smoothly and the technician did a good job.
Great experience. Tim listened to my concerns and is very knowledgeable. Highly recommended. Overall satisfied.
Since I purchased my car brand new from your dealership in October 2017, Palmen is the only company I will allow to do any work on my car. I am very pleased with my service and the work accomplished.
Awesome job by service writer Jason, he listened to my concerns, talked with Berto the technician and we agreed on the diagnosis. My truck was finished the next day. I picked it up and noticed the problem was gone in the first mile. Excellent service, thanks guys.
Efficient, informative. They were very nice and told me everything that they had done. They did a good job and in a nice time frame
Tim is great to work with. Sets clear expectations and delivers on them. Great experience
Staff was very professional and knowledgeable. I was only at the dealership for 1 hr. for the repairs to my truck. Very good experience ??
Prompt service with clean vehicle return. Prompt oil change, tire rotation, and vehicle inspection. Vehicle returned washed.
It was fast, easy. Tim seemed like a nice guy. They also had snacks and coffee while you wait ??
Great timely service arranged by Tim. He's an asset to the dealership. Friendly, professional demeanor
Tim is the best to deal with goes above and beyond to help your dealerships customers
Tim got me as quickly as possible and as early as possible. He's got a smile for everyone. More importantly, Tim is very customer focused.
As always, the best service in the business I highly recommend Palmen Motors and Jason
Service gor my in fast and got my car fixed and out the door before my vacation.
Excellent explanation of needed and completed services. Friendly, courteous,and always helpful Serviced this vehicle 20+ years
Love going to Palmen. Tim is so very nice and funny and honest. He takes such good care of myself and my kids cars.
Very friendly place I would definitely come back to your dealership. Everybody is friendly. I'll accept the cashier person. She was very rude.
Fast, great customer service, had a place that I could sit and work while I waited
Always been great the service team is awesome ! !!! Every time I had an issue I know they did their best to fix the situation . Keep up the good work ????
Tim is always fun polite and ready to meet my automotive needs. Tim is a great service member.
Very knowledgeable and understanding Tim was very attentive to my concerns, very professional And friendly and communicated with me as needed
Got my car in and out in a timely fashion. Clearly explained everything I had questions about
Clean, inviting, and excellent workmanship I trust the work and maintenance of the team on my car.
On time appointment. Clear details as to what service was done. Not a lot of up-selling
We've worked with both Tim and Jason in Service and are pleased with both. We met with Dan (and Logan) today in Sales and were extremely pleased!
Jason didn't keep us updated so I only gave him a 3 this time. He was always a 5 before.
It was great dealing with Dan Salisbury and Orlando when I purchased my new Buick. They are both so pleasant and helpful to deal with.
The whole service team knows how to treat a customer. I have never had a problem with this dealership
Very polite and helpful Very informative on issues of the car and pricing on parts and labor
Efficient Informational on car issues and keeping car running well Keep on car issues and status
Very nice working with Ali. Was very pleased with the results. I will call on him again with any future needs.
I made appointment with Jason for a specific day and time and he was ready, waiting for me as I arrived. He is very profesional, caring with great attention to detail and answered all questions I had. After routine tire rotation there was nail discovered in my tire and he explained the possible options to me. I decided to replace the tire and it was done quickly while I was waiting in your waiting room. I enjoyed your nice, clean facility and a friendly atmosphere. Thank you, you will see me again for any service that I will need.
I like Jason. He's dependable, personable, and experienced. I can appreciate a professional service consultant that I can trust with my vehicle, and my time. I've been in for maintenance 6 times in my first year of ownership, and Jason is the reason I am loyal to Palmen GMC.
Tim is terrific! He gets me in quickly. Very efficient The waiting area is also neat and clean which is very important.
Excellent excellent dealer Overall a good experience And easy to get to Customer service Exactly
Tim is always helpful and thorough. He makes suggestions and recommendations but leaves the final service items to the customer to decide on which things to do.
Excellent customer experience Very satisfied with my vehicle purchase Definitely will return for my new purchase
It was long this time. Jason made up for it. Thanks Jason Nothing to say
I called to purchase a truck from out of state. I spoke with Ali and he was great! Super easy to talk with, straightforward about the process and helpful with the financing. Overall a wonderful experience. If I only lived closer it would be my dealership of choice
Simple the best around, prices, courtesy, convenience all departments The only dealership I would buy from and recommend
Had an oil change and tire rotation. Jason is always very helpful. Jason makes sure you are satisfied with the service and does what he can to make it a good experience.
I would love to give Jason a better review but when I left the car broke down, I called Jason. He sent me straight to service and I’ve never heard from him again to make sure that the rest of my experience was good
I’d like the service because they be fair with you. They get down to business tell you what’s going on with your car they fix your car they do it fast. They really respectful.
It was good experience Didn't have to wait long for my car and was happy.
Working with Palmen was easy. We arrived for our appointment and they had a sample of vehicles ready for us to demo and explained the features of each vehicle.
We have been customers for years dating back to Stan Locke Buick here in Kenosha, Wisconsin. We continue to drive and buy Buicks .
I have always been treated with respect and that's why I go back . Amen
We had great options. Staff searched for a car to meet our needs and helped us arrange the final details. Extremely happy with the service from Dan, Nick and Andy. We are really enjoying our new envision. Palmen did a great job for us!!!
Very nice dealership were great to work with Very seamless buying process. Great deal on my car.
Great customer service, great employees. Dan was an awesome person to work with as well. He made the whole thing a pleasure.
9am morning all employees had positive attitudes, I didn't even buy my cadillac from you guys & your taking care of "Kunes" failure so I appreciate you guys help & have such a good vibe keep up the good work
Impressed with the cleanliness of the shop and waiting area. Jason went beyond his duties to inspect and explain the work I had done. It has worked fine.
Everybody's friendly professional makes me feel welcome is why I've been there for several years
Nice people. ..greeted me at my car and advised me where to go and opened the door for me. Very courteous. Thank you.
They always do what they can to fix any issues i have as fast as possible.
Jason always takes great care of me He's awesome Always finds a way to get me serviced even when very busy
Thorough, honest, professional. Tim was thorough, honest, and professional. It is great having continuity having him assist me over the years. Promote immediately.
Always a pleasure to work with Jason Garon in service and Dan Salisbury in sales!
Superb, friendly, on point with our requests Adam was excellent, the financial support timely, great from the start
Thank you! Jason and Juan. Both of you made this first appointment a great experience! Thank you for all you both did!!
Larry colon needs a raise Excellent service Larry was super friendly and helpful got me and my wife in a good car
Tim went above and beyond for me and I am incredibly happy with my service experience!
Tim is the best and very happy with my service experience. Very efficient service experience
It was a great experience. I was very happy with the vehicle and I am still very happy with the vehicle I purchased
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