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GREAT SERVICE! A very professional sales team, especially Ali Farhan. Ali ensured I was satisfied with my purchase.
GREAT SERVICE! A very professional sales team, especially Ali Farhan. Ali ensured I was satisfied with my purchase.
Great help and great experience They took very good care of us We have no complaints
Willing to go the extra mile to fit you in and make sure you get out again quickly. Love that they are a one stop shop for all my GMC Yukon XL maintenance and DMV needs! Other than tires and rotations, I do everything here because Jason is awesome and makes sure we get top shop service every visit since we moved to WI!
Pleasant experience, quick service, Cleanliness, complimentary snacks and water, keep you inform on your time frame
Pleasant experience, quick service, Cleanliness, complimentary snacks and water, keep you inform on your time frame
Willing to go the extra mile to fit you in and make sure you get out again quickly. Love that they are a one stop shop for all my GMC Yukon XL maintenance and DMV needs! Other than tires and rotations, I do everything here because Jason is awesome and makes sure we get top shop service every visit since we moved to WI!
Great help and great experience They took very good care of us We have no complaints
Good service department. Too many texts to me about trading in my car to which no one responds to my answers.
I had a great experience I've already submitted this information online Done ?? I have nothing more to say I've already done the survey online
Jason set the appt. , and did what he said he would do, in the time he said. Luv that! Service manager Dan First came out to greet me, didn’t have to but appreciated. Best service department I’ve ever dealt with and why I am on my 5th consecutive Cadillac.
Jason set the appt., and did what he said he would do, in the time he said. Luv that! Service manager Dan First came out to greet me, didn’t have to but appreciated. Best service department I’ve ever dealt with and why I am on my 5th consecutive Cadillac.
I had a great experience I've already submitted this information online Done ?? I have nothing more to say I've already done the survey online
Good service department. Too many texts to me about trading in my car to which no one responds to my answers.
Had an emergency and got me in! Call him last minute and he manages to get me in when I need him the most!
Tim is a great person and really does his best to towards customer satisfaction. The service has been good, but Tim's customer service is what keeps us coming there from Caledonia. Larry Colon sold us our last two vehicles. He is an awesome sales person and a great guy. He also, is another reason why we travel so far to come to this store.
Helpful, knowledgeable, friendly and very professional. They were very helpful, knowledgeable friendly and professional. They lived up to their promises and our expectations.
Helpful, knowledgeable, friendly and very professional. They were very helpful, knowledgeable friendly and professional. They lived up to their promises and our expectations.
Had an emergency and got me in! Call him last minute and he manages to get me in when I need him the most!
Tim is a great person and really does his best to towards customer satisfaction. The service has been good, but Tim's customer service is what keeps us coming there from Caledonia. Larry Colon sold us our last two vehicles. He is an awesome sales person and a great guy. He also, is another reason why we travel so far to come to this store.
Great service! Tim always takes care of me and my family. When problems arise he always has solutions.
Amazing as always! Jason is always great to work with, the whole Palmen group is great
Amazing as always Always a great experience, friendly staff - reliable service you can count on
I was able to take my car in for diagnostics in timely manner. Parts had to be ordered so was fixed the next week
Changed out 3 wiper blades. It was very efficient. In and out in a half hour or so.
Excels in customer service. Jason is top notch! Service is prioritized to meet the customers needs.
Excels in customer service. Jason is top notch! Service is prioritized to meet the customers needs.
Changed out 3 wiper blades. It was very efficient. In and out in a half hour or so.
I was able to take my car in for diagnostics in timely manner. Parts had to be ordered so was fixed the next week
Amazing as always Always a great experience, friendly staff - reliable service you can count on
Amazing as always! Jason is always great to work with, the whole Palmen group is great
Great service! Tim always takes care of me and my family. When problems arise he always has solutions.
Everything went well. I had 2 of my trucks oil. Changed in them. They got one in right away. And I picked one up and dropped the other one-off, and they got it done right away.
Everything went well. I had 2 of my trucks oil. Changed in them. They got one in right away. And I picked one up and dropped the other one-off, and they got it done right away.
Super friendly great customer service and A++++++ employees i had a great experience Thank you for a great experience ??
Super friendly great customer service and A++++++ employees i had a great experience Thank you for a great experience ??
Jason is very thorough and very friendly. When we need something service related, I always search out Jason.
Jason is very thorough and very friendly. When we need something service related, I always search out Jason.
Jason is very knowledgeable, we always have clear communication about the issue. Always great service!
Have been bringing my car to Palmen for 20 years, working with Tim for most of it. He is always responsive and keeping me informed about the status of the car. He has made service recommendations that I have appreciated.
Great service everyone Great service every time I take my care in for service. Always appreciate everything.
Amazing facility with great employees. The shop is impressive and cleaner than many peoples homes! Very pleasant lounge area for while you wait. Always great visiting.
Jason is very knowledgeable, we always have clear communication about the issue. Always great service!
Amazing facility with great employees. The shop is impressive and cleaner than many peoples homes! Very pleasant lounge area for while you wait. Always great visiting.
Amazing facility with great employees. The shop is impressive and cleaner than many peoples homes! Very pleasant lounge area for while you wait. Always great visiting.
Amazing facility with great employees. The shop is impressive and cleaner than many peoples homes! Very pleasant lounge area for while you wait. Always great visiting.
Great service everyone Great service every time I take my care in for service. Always appreciate everything.
Have been bringing my car to Palmen for 20 years, working with Tim for most of it. He is always responsive and keeping me informed about the status of the car. He has made service recommendations that I have appreciated.
Efficient on time service which made the process of the repair work easier to deal with without any additional issues thank you
Efficient on time service which made the process of the repair work easier to deal with without any additional issues thank you
Jeremy did a fine job Overall it was good Jeremy was easy to deal with made us comfortable
Jason has been my go-to for years and I'm so grateful for all of his honest help ??
Dealership got us in quickly when other nearby dealerships had availability over a week away, truck was fixed quickly for an affordable price. Will return to Palmen next time vehicle needs work. Thank you for a great experience.
I’ve been coming here for many years, my salesman Dan Salsbury is very knowledgeable and does an excellent job of explaining vehicle features plus he’s a downright nice guy
Staff was always professional and friendly. I will always have Palmen as my primary dealership.
Staff was always professional and friendly. I will always have Palmen as my primary dealership.
Dealership got us in quickly when other nearby dealerships had availability over a week away, truck was fixed quickly for an affordable price. Will return to Palmen next time vehicle needs work. Thank you for a great experience.
Jason has been my go-to for years and I'm so grateful for all of his honest help ??
Jeremy did a fine job Overall it was good Jeremy was easy to deal with made us comfortable
My wife felt at ease and pressure free. One of my most stress-free vehicle buying experience ever.
My wife felt at ease and pressure free. One of my most stress-free vehicle buying experience ever.
Easy and great. I will come back! Easy to schedule good work too Fast and complete
I always have excellent experiences when I have service done at Palmen. Tim Hoffman has always treated me with respect
This was the friendliest and most laid-back car-buying experience I could have imagined! I can't say enough great things about the atmosphere at Palmen. Conor's kind, calm energy made me feel like I was checking out a car with an old friend. He was knowledgeable, helpful, and made me feel at ease from the moment I walked in. Orlando was also incredibly kind, helpful, and professional. He made the finance process easy and stress free, which is usually the most stressful part of buying a car. From start to finish, everyone was great and the “Pop the Trunk” promotion was a fun bonus! I would happily make the 1.5-hour drive again to buy my next car from Conor at Palmen!
I always get great and prompt service. Everyone is friendly and courteous. Tim and his team always provide great and prompt service. Everyone is friendly and courteous.
Always get excellent care that's why I keep coming here Very satisfied with experience Definitely will return
Conor was very quick to come outside when the temperature was 98 degrees, He was very informative and knew what he was selling. Conor made us very comfortable when we just happened to stop in just to look. We had not intention of making a purchase that day. But it turned out we made a purchase on the spot and drove home with it. We highly recommend Conor ??????????
The battery on my 2007 Saturn Sky died. I called Jason and he said he had one in stock. I headed over and, with a Sky, the right front fender has to be removed. I knew I didn't want to mess with it. The battery they had, because they need a special battery, failed. He searched all around for me and found one in Milwaukee that they got and by 3:00PM it was good to go. That's what separates Jason from all of the others and Palmen's for going the extra yard!!
It was the best service experience in my life! I very appreciate it! Best attitude! Professional team! Very fast! Highly recommend!
The service and Tim H are outstanding . That is why I came back to getting my car serviced at Palmen
When I say Ali Farhan has been phenomenal with selling my husband and I a vehicle I mean it. This is the second one that we’ve purchased from the time I’ve reached he’s been responsive, educated and patient. Thank you so much for not trying to just make a sale but to make sure we left with what we wanted!! Go see him yall he’s the best
Great service. Took care of my car and needs. Tim understands the importance of customer service and he recognizes and remembers me as a customer.
Always a pleasure. They always get it right. Car washed and cleaned inside also. Thanks.
Everyone was super nice. The process was easy. Tommy and his staff were extremely efficient.
Always a pleasant experience at Palmen Buick in Kenosha
I love working with Tim. He takes such good care of our family and our cars!
My antenna had a code and needed replacement. The technician was very efficient and did a good job. Julie was excellent again in setting up the appointment and following through.
I've been coming for years because I've always been treated fairly and the prices are very competitive. The personal service especially keeps bringing me back.
Friendly service Friendly service and great quality. I trust that I am fairly taken care of
Reasonable. Reasonable to deal with. Communicative after sale when there was an issue with the car not having floor mats.
Logan is amazing. My husband was looking around the lot, and Logan came out to greet him. He was so personable and helpful. Little did he know he would sell two new Buicks that same day. He continues to contact us, making sure that all is right with our cars. We would not hesitate to do business with him again at Palmen. I have driven a Buick Enclave since 2012. This is my fourth Enclave. The service department, especially Jason, has always been efficient and thorough.
They handle my problems well, and Tim was more than friendly, helpful and kind. Tim brought my car forward because his men were busy.
He was very kind and answer all my questions Checking on my car status at all time
Amazing team including Ali and Zach Both took a large amount of time to help me navigate the process and leave with something i love
Great job Good customer service always helps me get the best deal Palm is good
Conor was very attentive and knowledgeable. A very polite young man, great service. I absolutely love my Envista !!!
Kind willing to work with you. Always created with kindness and and willing to help you with most of the things you need.
Everyone was kind and helpful. Kept me informed in a courteous manner. I would use the service dept again.
Communication is a lacking a bit throughout the departments. Dan S is great. Dealership needs better communication.
5 excelente 5 6 5 5 5 Diler service excellent 5 5 5 Excellent Excellent
Excellent The Palmen buying experience was flawless. Dan was extremely accommodating and made it pleasurable
My problem today was to have diagnostic service done to find out why the AC lower control panel was not working. It took over three hours for this diagnosis. While I appreciated my service representative’s assistance I was uncomfortable with the length of time to assess my situation.but happy to find out what my problem apparently was and how to proceed to fix it. Otherwise always great service from the department.
Always feel confident with the quality of service and comfortable with the service representative. Have always taken my car to Palmen since date of purchase for service and have never been disappointed .
I feel very confident with the service and the service men I have dealt with since I purchased my car in December of 2022.
Courteous and respectful. Reasonable amount of time and went above and beyond. They have always been helpful.
Very easy and pleasant. Dan was super and easy to work with. Excellent customer service
THANKS TO MR.Tommy GUARNIRRI HED THE best and I appreciate him for helping me in every way and being My Advocate. Thanks God Bless
IT WAS THE BEST EXPERIENCE IVE HAD AT A DEALERSHIP . MR. ALI FARHAN IS THE BEST AND I APPRECIATE HIM AND MR. TOMMY FOR THEUR ASSISTANCE IN TAKING CARE OF ME AND GETTING ME THE BEST CAR. GOD BLESS AND TAKE CARE .
Great Dan was great. We have been buying from him for years. He makes things easy and is very through.
Best dealership there is Great deal, great staff, great service, great price, will buy from them again
Great
One of the best sales department I have ever done business with. Treated us with respect and didn’t try to push a sale at us. Took us two days to decide to buy and glad we did
Great experience wonderful salesman Larry
Went to the parts department. I liked their service. I bought the part that car needed. Thanks again.
Great service as always
Darrell was extremely helpful guiding us to find the perfect new vehicle. We had great care on our previous purchase through Palmen and knew returning would be a great decision, and it was!! Thank you for making the process so easy and all the help.
Tim is so awesome. Every experience I had has been great.
Timely, polite, very service focused.
Jodi in the office deserves a raise. Absolutely so professional and polite, always kind and friendly. And funny!
They were very concerned about my issues
Jason in the service department was a great help!
Tim in service was really good. took my 22 Sierra in to get something checked out, with an appointment, took care of me ,called me after I knew what was wrong , then I had problems ordering floor mats on the app (because it stinks) and he took me over to parts got it them all ordered, be getting them tomorrow ...not that I want to go back for service ,but with Tim there it helped a lot.
Great service and the job well done. Everything was fixed that I asked to get fixed. No problems with anything since I had it fixed. I would recommend this place to anybody looking to get a vehicle fixed. Thank you!
They were awesome, they went out of their way to mke sure I received every discount possible...if u need a new car, ask for Dan Salisbury. Very Professional and clean...awesome
We bought our 2009 Buick Lucerne from Palmen. Since then, we have had all the repairs and upkeep done by them. Tim, our service representative, has always been informative and open about anything that needs to be done. We have been extremely pleased with the work and will continue to go to Palmen for any future needs.
Always a pleasure working with Tim Hoffman.
This dealership on 74th Place and their Customer Service was Great! Right upon arrival I was given M.A.G.I.C.= M-et A-ssessed G-reeted I-ncluded and a great C-losing! I did receive all my M.A.G.I.C. per the acronym. My family and I will definitely do business again. Thanks, to: Jason B, Jeff N(Service) James ( Sales)& Kathy( Receptionist). Thanks again! ~ Toni M~
every thing was fine
Our family has worked with our salesperson, Dan Salisbury, since the 1970s. It is comforting to do business with someone who is trusted and honest. It is truly the reason I continue to do business with Palmen Motors - knowing the salesperson makes the whole experience much less stressful - and certainly more enjoyable.
Very accommodating and fast which is so needed now!!
Service was excellent
Service is outstanding, so far very nice people.
Had a screw in a tire, called and Jason in service got me in right away. While fixing the tire they found another screw in my other front tire. Great job!
Have always had great service from the parts department, service department, and sales.
Very helpful and got me into a more reliable vehicle for my family and myself. Darell was amazing throughout the purchase process along with finance.
Karson and the entire team at Palmen were great.
Always great service from Jason Garon
Have always been satisfied with Palmen Buick Cadillac GMC service. My Dodge Avenger and Jeep Cherokee go there too. Great Service Advisors will take good care of you!
I am very pleased
The staff was friendly, helpful and did not do repairs that weren’t necessary. Very honest and have high integrity
I have bought high quality two used cars and have gotten service from this dealership. The care and time that the entire staff gives to their customers is beyond exceptional. They are always fair and always go above and beyond. (Insider tip: Ask for Mr. James!)
Because of a needed surgery, I failed to notice I was at the recomded oil change limit. I called at 9am on Thursday to see when I could get in for service. 2 &1/2 hours, (11:30) my car was being serviced, oil changed, tires rotated and even a free car wash. Thank you so much Bob Boehler
Great experience! Thanks Juan and all the sales staff. My Yukon Denali is the best!
Juan and the shop where they prepare your vehicle for delivery were both very accomodating!
Larry was great!
I have nothing but respect for this dealership. Everytime I go to this dealership they go above and beyond. They are the best!
Everything went well and everyone was friendly.
Tim, is the contact person that I always go through. always very accommodating, always has suggestions when needed. Very prompt, professional service. Again very, very happy. Robert Jensen
Larry Colon has to be one of the best car salesman around he always goes above and beyond. Thank you for making my experience at Palmen GMC a great one.
Love working with Shawn Haas, he always get me the best options. the customer service is always the best.
GREAT SERVICE! A very professional sales team, especially Ali Farhan. Ali ensured I was satisfied with my purchase.
Great help and great experience They took very good care of us We have no complaints
Willing to go the extra mile to fit you in and make sure you get out again quickly. Love that they are a one stop shop for all my GMC Yukon XL maintenance and DMV needs! Other than tires and rotations, I do everything here because Jason is awesome and makes sure we get top shop service every visit since we moved to WI!
Pleasant experience, quick service, Cleanliness, complimentary snacks and water, keep you inform on your time frame
Jason set the appt., and did what he said he would do, in the time he said. Luv that! Service manager Dan First came out to greet me, didn’t have to but appreciated. Best service department I’ve ever dealt with and why I am on my 5th consecutive Cadillac.
I had a great experience I've already submitted this information online Done ?? I have nothing more to say I've already done the survey online
Good service department. Too many texts to me about trading in my car to which no one responds to my answers.
Had an emergency and got me in! Call him last minute and he manages to get me in when I need him the most!
Tim is a great person and really does his best to towards customer satisfaction. The service has been good, but Tim's customer service is what keeps us coming there from Caledonia. Larry Colon sold us our last two vehicles. He is an awesome sales person and a great guy. He also, is another reason why we travel so far to come to this store.
Helpful, knowledgeable, friendly and very professional. They were very helpful, knowledgeable friendly and professional. They lived up to their promises and our expectations.
Great service! Tim always takes care of me and my family. When problems arise he always has solutions.
Amazing as always! Jason is always great to work with, the whole Palmen group is great
Amazing as always Always a great experience, friendly staff - reliable service you can count on
I was able to take my car in for diagnostics in timely manner. Parts had to be ordered so was fixed the next week
Changed out 3 wiper blades. It was very efficient. In and out in a half hour or so.
Excels in customer service. Jason is top notch! Service is prioritized to meet the customers needs.
Everything went well. I had 2 of my trucks oil. Changed in them. They got one in right away. And I picked one up and dropped the other one-off, and they got it done right away.
Super friendly great customer service and A++++++ employees i had a great experience Thank you for a great experience ??
Jason is very thorough and very friendly. When we need something service related, I always search out Jason.
Jason is very knowledgeable, we always have clear communication about the issue. Always great service!
Have been bringing my car to Palmen for 20 years, working with Tim for most of it. He is always responsive and keeping me informed about the status of the car. He has made service recommendations that I have appreciated.
Great service everyone Great service every time I take my care in for service. Always appreciate everything.
Amazing facility with great employees. The shop is impressive and cleaner than many peoples homes! Very pleasant lounge area for while you wait. Always great visiting.
Efficient on time service which made the process of the repair work easier to deal with without any additional issues thank you
Jeremy did a fine job Overall it was good Jeremy was easy to deal with made us comfortable
Jason has been my go-to for years and I'm so grateful for all of his honest help ??
Dealership got us in quickly when other nearby dealerships had availability over a week away, truck was fixed quickly for an affordable price. Will return to Palmen next time vehicle needs work. Thank you for a great experience.
Staff was always professional and friendly. I will always have Palmen as my primary dealership.
My wife felt at ease and pressure free. One of my most stress-free vehicle buying experience ever.
Nice and prompt and explained everything She said when the parts came in, she will let me know
Julie was polite and very helpful. She explained everything to me to my satisfaction. It is always a pleasant experience when I visit Palmen.
I have always thought it was a nice place. It's clean, welcoming, and the staff is friendly.
We specifically buy cars that we know Jason can service for us. He is the reason we've been loyal to your shop. Most trustworthy and honest person and I know I never have to get a 2nd opinion or 2nd guess anything he tells us about our cars. I refer Jason to everyone!
Tim got my vehicle in when I was experiencing problems. Problem was taken care of in a timely manner. Always have had an excellent experience since vehicle purchase in 2021.
Since I purchased my car brand new from your dealership in October 2017, Palmen is the only company I will allow to do any work on my car. I am very pleased with my service and the work accomplished.
Efficient, informative. They were very nice and told me everything that they had done. They did a good job and in a nice time frame
Great experience. Tim listened to my concerns and is very knowledgeable. Highly recommended. Overall satisfied.
Awesome job by service writer Jason, he listened to my concerns, talked with Berto the technician and we agreed on the diagnosis. My truck was finished the next day. I picked it up and noticed the problem was gone in the first mile. Excellent service, thanks guys.
Tim is great to work with. Sets clear expectations and delivers on them. Great experience
Staff was very professional and knowledgeable. I was only at the dealership for 1 hr. for the repairs to my truck. Very good experience ??
Prompt service with clean vehicle return. Prompt oil change, tire rotation, and vehicle inspection. Vehicle returned washed.
It was fast, easy. Tim seemed like a nice guy. They also had snacks and coffee while you wait ??
Tim is the best to deal with goes above and beyond to help your dealerships customers
Great timely service arranged by Tim. He's an asset to the dealership. Friendly, professional demeanor
Tim got me as quickly as possible and as early as possible. He's got a smile for everyone. More importantly, Tim is very customer focused.
Excellent explanation of needed and completed services. Friendly, courteous,and always helpful Serviced this vehicle 20+ years
Service gor my in fast and got my car fixed and out the door before my vacation.
As always, the best service in the business I highly recommend Palmen Motors and Jason
Love going to Palmen. Tim is so very nice and funny and honest. He takes such good care of myself and my kids cars.
It was long this time. Jason made up for it. Thanks Jason Nothing to say
Excellent customer experience Very satisfied with my vehicle purchase Definitely will return for my new purchase
Working with Palmen was easy. We arrived for our appointment and they had a sample of vehicles ready for us to demo and explained the features of each vehicle.
It was good experience Didn't have to wait long for my car and was happy.
I’d like the service because they be fair with you. They get down to business tell you what’s going on with your car they fix your car they do it fast. They really respectful.
I would love to give Jason a better review but when I left the car broke down, I called Jason. He sent me straight to service and I’ve never heard from him again to make sure that the rest of my experience was good
Had an oil change and tire rotation. Jason is always very helpful. Jason makes sure you are satisfied with the service and does what he can to make it a good experience.
Simple the best around, prices, courtesy, convenience all departments The only dealership I would buy from and recommend
I called to purchase a truck from out of state. I spoke with Ali and he was great! Super easy to talk with, straightforward about the process and helpful with the financing. Overall a wonderful experience. If I only lived closer it would be my dealership of choice
I have always been treated with respect and that's why I go back . Amen
We have been customers for years dating back to Stan Locke Buick here in Kenosha, Wisconsin. We continue to drive and buy Buicks .
We had great options. Staff searched for a car to meet our needs and helped us arrange the final details. Extremely happy with the service from Dan, Nick and Andy. We are really enjoying our new envision. Palmen did a great job for us!!!
9am morning all employees had positive attitudes, I didn't even buy my cadillac from you guys & your taking care of "Kunes" failure so I appreciate you guys help & have such a good vibe keep up the good work
Great customer service, great employees. Dan was an awesome person to work with as well. He made the whole thing a pleasure.
Very nice dealership were great to work with Very seamless buying process. Great deal on my car.
Everybody's friendly professional makes me feel welcome is why I've been there for several years
Impressed with the cleanliness of the shop and waiting area. Jason went beyond his duties to inspect and explain the work I had done. It has worked fine.
Nice people...greeted me at my car and advised me where to go and opened the door for me. Very courteous. Thank you.
They always do what they can to fix any issues i have as fast as possible.
Kenny and Juan were great to work with. Fair and honest is all you can ask for! Recommended!
Very friendly help me get exactly what I wanted Gave me the best deal for the price range I was looking for
The service appt went well. It was just hard to get a hold of someone to schedule it. ??
Professional and courteous Had my car washed called when it was done. A pleasure to work with
Took care of the problem that we had. Tommy G made sure that we were happy.
the discount coupons are good. The employees are courteus to their customers.no other comments
Always pleased with the service...quality workmanship and courteous. Always a pleasure. Will always pick me up or drop me off at home if needed.
Nice dealership. Nice pesto deal with. Nice people to deal with Four more words That sums it up
Second to none Tim Hoffmann is my GO TO SERVICEMAN. He accurately records my maintenance schedule, and notifies me so I don't have to.
Tim makes scheduling very easy and always very informative Palmen does a very good job
This dealership is fantastic! This is the 2nd vehicle I’ve bought from there in the past year. Adam Grant makes it a pleasure to be there and was very knowledgeable of the inventory on the lot. Thanks Adam!
This dealer has always been accommodating in getting service handled in good time and explanation of any questions about what was done.
Great sales experience, very satisfied with vehicle and dealer experience. Will recommend Palmen to friends and family.
They were all very professional and thorough. Would highly recommend to all my friends and family.
Very professional and friendly had the work done in a timely matter. Everyone in the show room was very friendly too.
Came in with an issue and they fixed it ahead of estimated schedule. Estimated 5 days. Fixed it in 2.
OK but a bit high priced High priced for a new key flob Service was great
Explained what was wrong with my van very thoroughly!! I can trust Dan and Palmen to be trustworthy
Customer satisfaction is obvious from start to finish. Adam is very knowledgeable and was willing to go out of his way to make sure we were happy and satisfied. Nick was also amazing to work with. Zack was great to work with too.
Jason is so nice and helpful!!! He did a great job checking and fixing my car,tried it, and explained all the issues so clearly! I would recommend this dealership to anyone because of him!
Great service, and for sure I will camelback the staff are absolutely amazing and attentive
Easy to work with and no bullxxxxing me on service issues. no stress to get what I need done
I like Palmen. We have been coming there for years. Everyone is great. Great Job Palmen!
Palmen Cadillac is proven to offer exceptional service and communication. The dealership contacted me about a mistake with my purchase, and a plan to remedy.
Easy and perfect communication, respect the numbers and speak very clear about how it going everything
Everyone was courteous and professional and prompt They did a good job on my car
We were very comfortable with the whole experience of buying our vehicle Excellent service And Mr Tim was very helpful!
I always have a good experience with Jason, he's one of the reasons I keep coming back. He got a scheduled and handled very quickly.
The service was good. My car was in and out in no time flat. Everyone was so nice and helpful
Super nice service team. Responsive and friendly They were efficient and communicated in a timely manner when my vehicle was complete.
Amazing service, excellent staff oil change was done lightning fast with excellent efficiency. Amazing oil quality and excellent oil filter
Smooth, good value and as always excellent service! All departments from Sales to Service are exceptional!
GREAT SERVICE! A very professional sales team, especially Ali Farhan. Ali ensured I was satisfied with my purchase.
Pleasant experience, quick service, Cleanliness, complimentary snacks and water, keep you inform on your time frame
Willing to go the extra mile to fit you in and make sure you get out again quickly. Love that they are a one stop shop for all my GMC Yukon XL maintenance and DMV needs! Other than tires and rotations, I do everything here because Jason is awesome and makes sure we get top shop service every visit since we moved to WI!
Great help and great experience They took very good care of us We have no complaints
Good service department. Too many texts to me about trading in my car to which no one responds to my answers.
I had a great experience I've already submitted this information online Done ?? I have nothing more to say I've already done the survey online
Jason set the appt. , and did what he said he would do, in the time he said. Luv that! Service manager Dan First came out to greet me, didn’t have to but appreciated. Best service department I’ve ever dealt with and why I am on my 5th consecutive Cadillac.
Helpful, knowledgeable, friendly and very professional. They were very helpful, knowledgeable friendly and professional. They lived up to their promises and our expectations.
Had an emergency and got me in! Call him last minute and he manages to get me in when I need him the most!
Tim is a great person and really does his best to towards customer satisfaction. The service has been good, but Tim's customer service is what keeps us coming there from Caledonia. Larry Colon sold us our last two vehicles. He is an awesome sales person and a great guy. He also, is another reason why we travel so far to come to this store.
Excels in customer service. Jason is top notch! Service is prioritized to meet the customers needs.
Changed out 3 wiper blades. It was very efficient. In and out in a half hour or so.
I was able to take my car in for diagnostics in timely manner. Parts had to be ordered so was fixed the next week
Amazing as always Always a great experience, friendly staff - reliable service you can count on
Amazing as always! Jason is always great to work with, the whole Palmen group is great
Great service! Tim always takes care of me and my family. When problems arise he always has solutions.
Everything went well. I had 2 of my trucks oil. Changed in them. They got one in right away. And I picked one up and dropped the other one-off, and they got it done right away.
Super friendly great customer service and A++++++ employees i had a great experience Thank you for a great experience ??
Jason is very thorough and very friendly. When we need something service related, I always search out Jason.
Jason is very knowledgeable, we always have clear communication about the issue. Always great service!
Amazing facility with great employees. The shop is impressive and cleaner than many peoples homes! Very pleasant lounge area for while you wait. Always great visiting.
Amazing facility with great employees. The shop is impressive and cleaner than many peoples homes! Very pleasant lounge area for while you wait. Always great visiting.
Amazing facility with great employees. The shop is impressive and cleaner than many peoples homes! Very pleasant lounge area for while you wait. Always great visiting.
Great service everyone Great service every time I take my care in for service. Always appreciate everything.
Have been bringing my car to Palmen for 20 years, working with Tim for most of it. He is always responsive and keeping me informed about the status of the car. He has made service recommendations that I have appreciated.
Efficient on time service which made the process of the repair work easier to deal with without any additional issues thank you
Staff was always professional and friendly. I will always have Palmen as my primary dealership.
Dealership got us in quickly when other nearby dealerships had availability over a week away, truck was fixed quickly for an affordable price. Will return to Palmen next time vehicle needs work. Thank you for a great experience.
Jason has been my go-to for years and I'm so grateful for all of his honest help ??
Jeremy did a fine job Overall it was good Jeremy was easy to deal with made us comfortable
My wife felt at ease and pressure free. One of my most stress-free vehicle buying experience ever.
Easy and great. I will come back! Easy to schedule good work too Fast and complete
I always have excellent experiences when I have service done at Palmen. Tim Hoffman has always treated me with respect
I always get great and prompt service. Everyone is friendly and courteous. Tim and his team always provide great and prompt service. Everyone is friendly and courteous.
Always get excellent care that's why I keep coming here Very satisfied with experience Definitely will return
Conor was very quick to come outside when the temperature was 98 degrees, He was very informative and knew what he was selling. Conor made us very comfortable when we just happened to stop in just to look. We had not intention of making a purchase that day. But it turned out we made a purchase on the spot and drove home with it. We highly recommend Conor ??????????
The battery on my 2007 Saturn Sky died. I called Jason and he said he had one in stock. I headed over and, with a Sky, the right front fender has to be removed. I knew I didn't want to mess with it. The battery they had, because they need a special battery, failed. He searched all around for me and found one in Milwaukee that they got and by 3:00PM it was good to go. That's what separates Jason from all of the others and Palmen's for going the extra yard!!
It was the best service experience in my life! I very appreciate it! Best attitude! Professional team! Very fast! Highly recommend!
The service and Tim H are outstanding . That is why I came back to getting my car serviced at Palmen
Great service. Took care of my car and needs. Tim understands the importance of customer service and he recognizes and remembers me as a customer.
Always a pleasure. They always get it right. Car washed and cleaned inside also. Thanks.
Everyone was super nice. The process was easy. Tommy and his staff were extremely efficient.
I love working with Tim. He takes such good care of our family and our cars!
My antenna had a code and needed replacement. The technician was very efficient and did a good job. Julie was excellent again in setting up the appointment and following through.
I've been coming for years because I've always been treated fairly and the prices are very competitive. The personal service especially keeps bringing me back.
Friendly service Friendly service and great quality. I trust that I am fairly taken care of
Reasonable. Reasonable to deal with. Communicative after sale when there was an issue with the car not having floor mats.
They handle my problems well, and Tim was more than friendly, helpful and kind. Tim brought my car forward because his men were busy.
He was very kind and answer all my questions Checking on my car status at all time
Amazing team including Ali and Zach Both took a large amount of time to help me navigate the process and leave with something i love
Great job Good customer service always helps me get the best deal Palm is good
Conor was very attentive and knowledgeable. A very polite young man, great service. I absolutely love my Envista !!!
Kind willing to work with you. Always created with kindness and and willing to help you with most of the things you need.
Everyone was kind and helpful. Kept me informed in a courteous manner. I would use the service dept again.
Communication is a lacking a bit throughout the departments. Dan S is great. Dealership needs better communication.
5 excelente 5 6 5 5 5 Diler service excellent 5 5 5 Excellent Excellent
Excellent The Palmen buying experience was flawless. Dan was extremely accommodating and made it pleasurable
My problem today was to have diagnostic service done to find out why the AC lower control panel was not working. It took over three hours for this diagnosis. While I appreciated my service representative’s assistance I was uncomfortable with the length of time to assess my situation.but happy to find out what my problem apparently was and how to proceed to fix it. Otherwise always great service from the department.
Always feel confident with the quality of service and comfortable with the service representative. Have always taken my car to Palmen since date of purchase for service and have never been disappointed .
I feel very confident with the service and the service men I have dealt with since I purchased my car in December of 2022.
Courteous and respectful. Reasonable amount of time and went above and beyond. They have always been helpful.
Very easy and pleasant. Dan was super and easy to work with. Excellent customer service
Great Dan was great. We have been buying from him for years. He makes things easy and is very through.
Best dealership there is Great deal, great staff, great service, great price, will buy from them again
Tim was very helpful threw the whole process. Truck sounds like its running better all together. Service was quick with the amount that had to be done, much appreciated.
Always great service at PALMEN. Never disappointed. Jason is always on top of things and communication is always spot on. Thanks again!!!
The team was so accommodating and professional, if I had stayed in Wi. Payment would be my dealership. Thanks so much!
I’ve been a palmen customer since Roger was still there. Always positive and helpful
Was very impressed with the service. Did what I came there for an oil change only. I don’t like sales trying to sell me other services I would appreciate it just do what I came there for.
Always a great experience Always very courteous and make sure everything is thoroughly explained Perfect
It's always a pleasure. They take their time and thoroughly explain everything...I've never had a bad experience
Tommy is great to work with. Gives it to you straight. No back and forth
For almost 48 years great service Whoever I've encountered in the 48 years that I've been going to that dealership have had great service and a great deal every time I buy a car
Been with Palmen Motors for more than 30 years the experience is always the same excellent
I explained the problems I'm having and was given options. I was treated fairly and respectfully.
Great customer service, and great to work with. This is the third car we’ve bought through them
Dealt with Julie in the service department. She is top notch. Every one that I have dealt with at Palmen is great
The Service Dept was staffed be friendly, helpful, and knowledgeable employees i.e. Julie. The sales area was clean with a nicely applied waiting area.
Nice and prompt and explained everything She said when the parts came in, she will let me know
Julie was polite and very helpful. She explained everything to me to my satisfaction. It is always a pleasant experience when I visit Palmen.
I have always thought it was a nice place. It's clean, welcoming, and the staff is friendly.
We specifically buy cars that we know Jason can service for us. He is the reason we've been loyal to your shop. Most trustworthy and honest person and I know I never have to get a 2nd opinion or 2nd guess anything he tells us about our cars. I refer Jason to everyone!
Tim got my vehicle in when I was experiencing problems. Problem was taken care of in a timely manner. Always have had an excellent experience since vehicle purchase in 2021.
Tim has always gotten me in and taken care of me. My schedule is ridiculous so I really appreciate it.
Ben was awesome. Got me in and got me out. Truly turned out to be a very good experience.
Very prompt and professional staff. Completely happy with the work that was performed. New loaner vehicle was much appreciated.
There isn't much to say. It was an oil change and accomplished with no problems or fanfare.
Easy to work with, no surprises. Deal was as agreed upon Dan Salisbury was a true professional
Great, timely service for a recall and they washed my car for free.. A+ service.
Julie was very informative and made sure I had a loner to drive. Excellent service person to work with!
Excellent service department! Very professional staff and service always completed in a timely manner. Tim Hoffman is exceptional to work with.
Polite, answered all my questions, went out of his way to get the info I needed and very thorough in knowing his job.
Everything went very smoothly Tommy and his Sales team are great Very satisfied, I will talk to them about my next purchases in the future
Everyone at Palmen treated me very well. Everyone was very knowledgeable, friendly and answered all my questions. I am telling all my family, friends to stop at Palmen's . In the future I will shop at Palmen's. Great people at Palmen's
Everyone at Palmen treated me very well. Everyone was very knowledgeable, friendly and answered all my questions. I am telling all my family, friends to stop at Palmen's . In the future I will shop at Palmen's. Great people at Palmen's
The process was seamless. Adam was very upfront and supportive throughout. No back handedness involved at all I felt very safe for my first big girl purchase.
Wonderful team! The team at Palmen GMC was wonderful to work with. I would recommend them.
Second to none, complete trust in Dan First and his team! They are the best!
Polite, answered all my questions, went out of his way to get the info I needed and very thorough in knowing his job.
Best service I've ever had purchasing a vehicle Best service I've ever had while purchasing a vehicle Logan and Orlando made it a breeze !
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