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All Reviews 1,621 Google 336 cars.com 576 DealerRater 709
I love working with Tim. He takes such good care of our family and our cars!
Posted on DealerRater by BFRANCETIC
My antenna had a code and needed replacement. The technician was very efficient and did a good job. Julie was excellent again in setting up the appointment and following through.
Posted on DealerRater by Jleuck112358
I've been coming for years because I've always been treated fairly and the prices are very competitive. The personal service especially keeps bringing me back.
Posted on DealerRater by rain012707
Friendly service Friendly service and great quality. I trust that I am fairly taken care of
Posted on DealerRater by rain012707
Reasonable. Reasonable to deal with. Communicative after sale when there was an issue with the car not having floor mats.
Posted on DealerRater by PATRIOTS53140
Logan is amazing. My husband was looking around the lot, and Logan came out to greet him. He was so personable and helpful. Little did he know he would sell two new Buicks that same day. He continues to contact us, making sure that all is right with our cars. We would not hesitate to do business with him again at Palmen. I have driven a Buick Enclave since 2012. This is my fourth Enclave. The service department, especially Jason, has always been efficient and thorough.
Posted on Google by Mary Sue Langendorf
They handle my problems well, and Tim was more than friendly, helpful and kind. Tim brought my car forward because his men were busy.
Posted on DealerRater by ONENONLYBEAUTYQN
He was very kind and answer all my questions Checking on my car status at all time
Posted on DealerRater by KRISTYKEVIN2223
Amazing team including Ali and Zach Both took a large amount of time to help me navigate the process and leave with something i love
Posted on DealerRater by LJCOURTIER1993
Great job Good customer service always helps me get the best deal Palm is good
Posted on DealerRater by Wvenard59
Conor was very attentive and knowledgeable. A very polite young man, great service. I absolutely love my Envista !!!
Posted on DealerRater by GREENIES1956
Kind willing to work with you. Always created with kindness and and willing to help you with most of the things you need.
Posted on DealerRater by Rose Hensgen
Everyone was kind and helpful. Kept me informed in a courteous manner. I would use the service dept again.
Posted on DealerRater by donna.sigafus
Communication is a lacking a bit throughout the departments. Dan S is great. Dealership needs better communication.
Posted on DealerRater by Clueddy
5 excelente 5 6 5 5 5 Diler service excellent 5 5 5 Excellent Excellent
Posted on DealerRater by idalia.dominguez1504
Excellent The Palmen buying experience was flawless. Dan was extremely accommodating and made it pleasurable
Posted on DealerRater by MCOLLINS18
My problem today was to have diagnostic service done to find out why the AC lower control panel was not working. It took over three hours for this diagnosis. While I appreciated my service representative’s assistance I was uncomfortable with the length of time to assess my situation.but happy to find out what my problem apparently was and how to proceed to fix it. Otherwise always great service from the department.
Posted on DealerRater by CMAJBA
Always feel confident with the quality of service and comfortable with the service representative. Have always taken my car to Palmen since date of purchase for service and have never been disappointed .
Posted on DealerRater by Mareasner
I feel very confident with the service and the service men I have dealt with since I purchased my car in December of 2022.
Posted on DealerRater by Mareasner
Courteous and respectful. Reasonable amount of time and went above and beyond. They have always been helpful.
Posted on DealerRater by C1700beagle
Very easy and pleasant. Dan was super and easy to work with. Excellent customer service
Posted on DealerRater by Not happy
THANKS TO MR.Tommy GUARNIRRI HED THE best and I appreciate him for helping me in every way and being My Advocate. Thanks God Bless
Posted on Google by Krystal Evans
IT WAS THE BEST EXPERIENCE IVE HAD AT A DEALERSHIP . MR. ALI FARHAN IS THE BEST AND I APPRECIATE HIM AND MR. TOMMY FOR THEUR ASSISTANCE IN TAKING CARE OF ME AND GETTING ME THE BEST CAR. GOD BLESS AND TAKE CARE .
Posted on Google by Donell Miller
Great Dan was great. We have been buying from him for years. He makes things easy and is very through.
Posted on DealerRater by RDEVRIESJR
Best dealership there is Great deal, great staff, great service, great price, will buy from them again
Posted on DealerRater by Jack57
Tim was very helpful threw the whole process. Truck sounds like its running better all together. Service was quick with the amount that had to be done, much appreciated.
Posted on DealerRater by mcson95
Always great service at PALMEN. Never disappointed. Jason is always on top of things and communication is always spot on. Thanks again!!!
Posted on DealerRater by ALSANTI
The team was so accommodating and professional, if I had stayed in Wi. Payment would be my dealership. Thanks so much!
Posted on DealerRater by pjadomeit
I’ve been a palmen customer since Roger was still there. Always positive and helpful
Posted on DealerRater by maryjoy3
Was very impressed with the service. Did what I came there for an oil change only. I don’t like sales trying to sell me other services I would appreciate it just do what I came there for.
Posted on DealerRater by chaubrich
Always a great experience Always very courteous and make sure everything is thoroughly explained Perfect
Posted on DealerRater by TAMARAMULL
It's always a pleasure. They take their time and thoroughly explain everything...I've never had a bad experience
Posted on DealerRater by TAMARAMULL
Tommy is great to work with. Gives it to you straight. No back and forth
Posted on DealerRater by brodygreen19
For almost 48 years great service Whoever I've encountered in the 48 years that I've been going to that dealership have had great service and a great deal every time I buy a car
Posted on DealerRater by MMONTEMURROJR
Been with Palmen Motors for more than 30 years the experience is always the same excellent
Posted on DealerRater by MMONTEMURROJR
From the young lady who welcomed me as I walked into the dealership to the Finance Manager helping me sign all the documents, I felt very comfortable. The overall experience was terrific. Ali, Nick and Orlando answered all my questions and worked with me to allow me to attain the truck I had always wanted.
Posted on Google by Jeff Jachowicz
I explained the problems I'm having and was given options. I was treated fairly and respectfully.
Posted on DealerRater by SPINACHER7
Great customer service, and great to work with. This is the third car we’ve bought through them
Posted on DealerRater by conch1014
Dealt with Julie in the service department. She is top notch. Every one that I have dealt with at Palmen is great
Posted on DealerRater by br2718
The Service Dept was staffed be friendly, helpful, and knowledgeable employees i.e. Julie. The sales area was clean with a nicely applied waiting area.
Posted on DealerRater by g.will
Nice and prompt and explained everything She said when the parts came in, she will let me know
Posted on cars.com by JAMESHANRAHAN10
Nice and prompt and explained everything She said when the parts came in, she will let me know
Posted on DealerRater by JAMESHANRAHAN10
Julie was polite and very helpful. She explained everything to me to my satisfaction. It is always a pleasant experience when I visit Palmen.
Posted on cars.com by JANETP1131
Julie was polite and very helpful. She explained everything to me to my satisfaction. It is always a pleasant experience when I visit Palmen.
Posted on DealerRater by JANETP1131
I have always thought it was a nice place. It's clean, welcoming, and the staff is friendly.
Posted on cars.com by jkp1224
We specifically buy cars that we know Jason can service for us. He is the reason we've been loyal to your shop. Most trustworthy and honest person and I know I never have to get a 2nd opinion or 2nd guess anything he tells us about our cars. I refer Jason to everyone!
Posted on cars.com by AMYHYLAND06
I have always thought it was a nice place. It's clean, welcoming, and the staff is friendly.
Posted on DealerRater by jkp1224
We specifically buy cars that we know Jason can service for us. He is the reason we've been loyal to your shop. Most trustworthy and honest person and I know I never have to get a 2nd opinion or 2nd guess anything he tells us about our cars. I refer Jason to everyone!
Posted on DealerRater by AMYHYLAND06
Tim got my vehicle in when I was experiencing problems. Problem was taken care of in a timely manner. Always have had an excellent experience since vehicle purchase in 2021.
Posted on cars.com by KarenJH
Tim got my vehicle in when I was experiencing problems. Problem was taken care of in a timely manner. Always have had an excellent experience since vehicle purchase in 2021.
Posted on DealerRater by KarenJH
Tim has always gotten me in and taken care of me. My schedule is ridiculous so I really appreciate it.
Posted on DealerRater by meddy3
Ben was awesome. Got me in and got me out. Truly turned out to be a very good experience.
Posted on DealerRater by DBERGESON
Very prompt and professional staff. Completely happy with the work that was performed. New loaner vehicle was much appreciated.
Posted on DealerRater by Ridgerunner
There isn't much to say. It was an oil change and accomplished with no problems or fanfare.
Posted on DealerRater by BOB.BURGERMEISTER
Easy to work with, no surprises. Deal was as agreed upon Dan Salisbury was a true professional
Posted on DealerRater by Dmurf244
Great, timely service for a recall and they washed my car for free.. A+ service.
Posted on DealerRater by jrndomsmom
Julie was very informative and made sure I had a loner to drive. Excellent service person to work with!
Posted on DealerRater by tink2331
Excellent service department! Very professional staff and service always completed in a timely manner. Tim Hoffman is exceptional to work with.
Posted on DealerRater by SJD3407
Polite, answered all my questions, went out of his way to get the info I needed and very thorough in knowing his job.
Posted on DealerRater by ABOLYARD
Everything went very smoothly Tommy and his Sales team are great Very satisfied, I will talk to them about my next purchases in the future
Posted on DealerRater by Erog
Everyone at Palmen treated me very well. Everyone was very knowledgeable, friendly and answered all my questions. I am telling all my family, friends to stop at Palmen's . In the future I will shop at Palmen's. Great people at Palmen's
Posted on DealerRater by Badger2244
Everyone at Palmen treated me very well. Everyone was very knowledgeable, friendly and answered all my questions. I am telling all my family, friends to stop at Palmen's . In the future I will shop at Palmen's. Great people at Palmen's
Posted on DealerRater by Badger2244
The process was seamless. Adam was very upfront and supportive throughout. No back handedness involved at all I felt very safe for my first big girl purchase.
Posted on DealerRater by ADRIANNAPHIPP
Wonderful team! The team at Palmen GMC was wonderful to work with. I would recommend them.
Posted on DealerRater by SCSERENITY
Second to none, complete trust in Dan First and his team! They are the best!
Posted on DealerRater by Jolingd
Polite, answered all my questions, went out of his way to get the info I needed and very thorough in knowing his job.
Posted on DealerRater by ABOLYARD
Best service I've ever had purchasing a vehicle Best service I've ever had while purchasing a vehicle Logan and Orlando made it a breeze !
Posted on DealerRater by sanchez.business1109
The process was quick, efficient, and professional. The issue with the Encore was resolved quickly in at a price points less than I had anticipated.
Posted on DealerRater by MFRINK68
Always have great service appointments Your service writer Tim Hoffman keeps my vehicle running the best.
Posted on DealerRater by COPPERPENNY810
Very trustworthy and personable. Very knowledgeable about the vehicles. Our visit was quick and able to drive away happy.
Posted on DealerRater by JANE19
Jeremy was very friendly and helpful and knowledgeable and worked with me on price and Orlando was a pleasure to work with in the finance department.
Posted on DealerRater by LIZAZOEY
Ben in Service was GREAT! He was very responsive and informative in regard to the repairs needed on my vehicle. This was my 1st time at the dealership and I will definitely use them in the future.
Posted on DealerRater by barbarabarnes0323
We were treated like family. They went above and beyond to exceed our expectations. Best car buying experience possible . Worth the drive from Chicagoland .
Posted on DealerRater by tom.yeargin
Best car buying experience I've ever had. Ali, Orlando, Tommy and everyone there was welcoming, professional, honest and genuine. When 'you're buying a car , it should be a fun and festive day. This team of people made it a wonderful experience and we also got a great deal and a great vehicle. WELL DONE gentlemen and thank you all. !!
Posted on DealerRater by tom.yeargin
Tim is exceptional. Always truthful, professional and kind He returns my call immediately and keeps me posted at every level of the service
Posted on DealerRater by Marinahhuff
Jason was great to work with! !!! Jason was really really really really great to work with.
Posted on DealerRater by mikean63
Smooth, no hard press, enjoyable, friendly Dan is a great sales man, guises his customer with ease
Posted on DealerRater by JOSEKENOSHA
Excellent customer service Details were explained and service time was good, in and out. Highly recommend
Posted on DealerRater by Buick
Friendly knowledgeable attentive efficient Ali was a true professional. He made the experience a pleasure
Posted on DealerRater by FRITZDANIEL803
Awesome friendly Had oil changed, tire rotation and they washed my vehicle Waiting area was cleaned with water and coffee available
Posted on DealerRater by Jimsustache
Tim was very knowledgeable & helpful in selecting new tires for 21 Tahoe Tim knew differences between tire brands. Took his recommendation with the Pirelli tires.
Posted on DealerRater by DAVELUCY1
Friendly, helpful and right to the point. Knew exactly what was need. Found the price and scheduled my appointment.
Posted on DealerRater by GOPACK216
They fixed my car inside of 24hrs. where another dealership couldn't find what was wrong in 2 wks
Posted on DealerRater by caw03
Tim is an excellent representative for the dealership as a Service Writer. He is very personable, and is familiar with vehicle issues that may require service. I sincerely appreciate that Tim has integrity, and that he does not “add-on” parts or service without being able explain the cost and benefit as it relates to vehicle reliability or safety.
Posted on DealerRater by RON
Very easy and fast completed everything I asked them to do Four more words only
Posted on DealerRater by vsirocchi
We’ve bought 3 cars from GMC Palmen in the last 3 years and we’ve had great service! Even with minor issues happening here and there, they’re always quick to respond and help out to remedy the issues immediately and effectively. Ali is probably one of the best salesman we’ve ever worked with in any field.. he’s smart and knows what he’s talking about, he is quick and to the point, he wants to help wherever he can and will get you resolutions to any issue immediately. He helps others even when it’s not within his job to do so. 10/10 recommendations over and over. Conor is a newer salesman and is truly one of the nicest people and you can see he tries really hard to do the best for his customers. I know he is going to be great as he continues in this career. He cares about his job and his customers and it shows in the work that he does.
Posted on Google by Judith Resch
My car looked and ran great after I got it back, with the correct oil change info sticker.
Posted on DealerRater by Tags
Service was fast minimal waiting, Service assistants were friendly. Facilities were exceptionally clean including restroom, nice to have complimentary beverages while waiting.
Posted on DealerRater by Jill.misurelli
Everyone was very helpful. I call and asked about a GMC and they answered all my questions. I ended up purchasing the truck.
Posted on DealerRater by Monkmjg0319
Best salesman I have ever had in my life he knew the answers to every question and he was Not pushy at all never tried to force the sale. He was respectful, honest and a pleasure to work with. I would highly recommend him to anyone!
Posted on DealerRater by VP
Fantastic. Was there 5 min before they opened and the porter walked out and nicely told me that it would be 5 min before Jason, as always, was super efficient and did exactly what he sailed do in exactly the time he promised. The service manager Dan came by as I waited just to see how I was doing. What a place!!!! 5th Cadillac in a row because of their team
Posted on DealerRater by jack carran
Great staff and experience. Ali was awesome to work with. He made absolutely sure I was satisfied with my entire experience. I will be recommending him to anyone I meet in the market for a new or used vehicle. I heard Palmen had superior customer service. Now I am a believer.
Posted on Google by John and Patti Ruskin
Adam made the car-buying experience truly exceptional. He was professional, attentive to my needs, and took the time to thoroughly answer every question I had. The sales managers contributed to a welcoming and supportive atmosphere. I wholeheartedly recommend their team. Thank you for your outstanding service!
Posted on Google by Maria Jose Arndt
Very friendly, knowledgeable and fair. Larry made the car buying experience easy and without stress. Being a woman, I was expecting the usual man-splaning. Not here. I was treated with patience and respect. Thank you...I would recommend Palmen when car shopping
Posted on DealerRater by cherylezanon1
Explain in detail what the car features has. He is knowledgeable about car safety procedures
Posted on DealerRater by GABERUSSO754
My back left tire was losing air. Julie got me in quickly and a nail was found and the tire was repaired. Julie made an appointment at my request for my first oil change for this car which is supposed to be a free one. Everything went smoothly and the technician did a good job.
Posted on DealerRater by Jleuck112358
Since I purchased my car brand new from your dealership in October 2017, Palmen is the only company I will allow to do any work on my car. I am very pleased with my service and the work accomplished.
Posted on cars.com by Hawaii gal
Great experience. Tim listened to my concerns and is very knowledgeable. Highly recommended. Overall satisfied.
Posted on DealerRater by jmdittmer
Since I purchased my car brand new from your dealership in October 2017, Palmen is the only company I will allow to do any work on my car. I am very pleased with my service and the work accomplished.
Posted on DealerRater by Hawaii gal
Awesome job by service writer Jason, he listened to my concerns, talked with Berto the technician and we agreed on the diagnosis. My truck was finished the next day. I picked it up and noticed the problem was gone in the first mile. Excellent service, thanks guys.
Posted on DealerRater by Softballdad27
Logan is amazing. My husband was looking around the lot, and Logan came out to greet him. He was so personable and helpful. Little did he know he would sell two new Buicks that same day. He continues to contact us, making sure that all is right with our cars. We would not hesitate to do business with him again at Palmen. I have driven a Buick Enclave since 2012. This is my fourth Enclave. The service department, especially Jason, has always been efficient and thorough.
Posted on Google by Mary Sue Langendorf
THANKS TO MR.Tommy GUARNIRRI HED THE best and I appreciate him for helping me in every way and being My Advocate. Thanks God Bless
Posted on Google by Krystal Evans
IT WAS THE BEST EXPERIENCE IVE HAD AT A DEALERSHIP . MR. ALI FARHAN IS THE BEST AND I APPRECIATE HIM AND MR. TOMMY FOR THEUR ASSISTANCE IN TAKING CARE OF ME AND GETTING ME THE BEST CAR. GOD BLESS AND TAKE CARE .
Posted on Google by Donell Miller
From the young lady who welcomed me as I walked into the dealership to the Finance Manager helping me sign all the documents, I felt very comfortable. The overall experience was terrific. Ali, Nick and Orlando answered all my questions and worked with me to allow me to attain the truck I had always wanted.
Posted on Google by Jeff Jachowicz
We’ve bought 3 cars from GMC Palmen in the last 3 years and we’ve had great service! Even with minor issues happening here and there, they’re always quick to respond and help out to remedy the issues immediately and effectively. Ali is probably one of the best salesman we’ve ever worked with in any field.. he’s smart and knows what he’s talking about, he is quick and to the point, he wants to help wherever he can and will get you resolutions to any issue immediately. He helps others even when it’s not within his job to do so. 10/10 recommendations over and over. Conor is a newer salesman and is truly one of the nicest people and you can see he tries really hard to do the best for his customers. I know he is going to be great as he continues in this career. He cares about his job and his customers and it shows in the work that he does.
Posted on Google by Judith Resch
Great staff and experience. Ali was awesome to work with. He made absolutely sure I was satisfied with my entire experience. I will be recommending him to anyone I meet in the market for a new or used vehicle. I heard Palmen had superior customer service. Now I am a believer.
Posted on Google by John and Patti Ruskin
Adam made the car-buying experience truly exceptional. He was professional, attentive to my needs, and took the time to thoroughly answer every question I had. The sales managers contributed to a welcoming and supportive atmosphere. I wholeheartedly recommend their team. Thank you for your outstanding service!
Posted on Google by Maria Jose Arndt
What an experience!! I have purchased a lot of cars and I can honestly say Palmen Cadillac GMC was top notch and Ali was great not pushy not in a rush to make a deal very patient and just all around great salesman! Sales manager and finance manager were all great as well! I purchased a 2015 Mini Cooper S with 18.000 miles yes that is right only 18K miles and 1 owner vehicle and not only did they make my experience great Ali delivered my vehicle to my house in Park Ridge IL. Now that was above and beyond and I will definitely go back in the future for my next vehicle. Thank you Palmen auto group for being a TOP NOTCH Car Dealer.
Posted on Google by Steve Torres
Jeff Haines did a great job helping me buy my jeep.
Posted on Google by Tricia Nelson
Bought a car today at Palmen Buick GMC in Kenosha. The salesman Jeremy W. Was AMAZING! You hear stories of high pressure salesman, up selling, trying to add on things you don't need or want. Not Jeremy he listened asked questions and was extremely helpful. We were very happy. Go see and talk to Jeremy W. If in need of a car!!
Posted on Google by Anthony Rieker
Great service. I’m so happy with my experience here. The staff was extremely polite and went above and beyond to help me with every detail. They answered all my questions and made me feel valued as a customer. Five stars!
Posted on Google by Lilia Rohatynska
Highly recommended!
Posted on Google by Chicago Ukraine
Highly recommend this dealership!!!
Posted on Google by Skyline Freight Express
Absolutely loved my experience here! Super friendly staff, quick process, and I drove home in the perfect car. Best dealership I’ve ever been to!
Posted on Google by West Wind Limousine
Fantastic dealership! Helpful team, great selection, and I couldn’t be happier with my new car. Five stars all the way!
Posted on Google by YSPUA Company
Amazing customer service from knowledgeable staff that made the purchasing of a car easy and efficient. I would definitely buy from them again!!!
Posted on Google by Sherri MacGregor
I like coming to visit yall shop y’all do good work
Posted on Google by Derrick Howard
Service department rocks! Good people all around! Go see Bill Richmond for you new or used car or truck. Tell him Rich sent you!
Posted on Google by Richard Bre.
Good overall experience. Came in for routine service. People were friendly. Had a coffee bar and offered small complimentary snacks, cold water bottles, charging stations, work tables, kids room and more.
Posted on Google by Mary Enriquez
Always professional and courteous
Posted on Google by Diane Mayer
I had a great experience buying my truck. I initially called and spoke with Ali to go over numbers, and he was straightforward and easy to work with from the start. They actually ended up giving me a better deal than another dealership I had connections with, which really stood out. I came in on a Friday, and by Tuesday they had already located the exact truck I was looking for. The whole process was smooth, efficient, and no time was wasted going back and forth. I was originally referred by a family member who also had an easy, hassle-free experience, and I can say the same. They went straight to business, were transparent, and delivered on what they promised—that’s what ultimately earned my business. Highly recommend.
Posted on Google by Rene N.
A wonderful experience from start to finish. Our salesman Juan Resendiz was very professional and charming. We highly recommend this dealer.
Posted on Google by Judith Woods
All personal involved were professionals, knew their jobs, polite, made buying a car enjoyable. Was pleased there was no high pressure tactics when deciding on the vehicle we wanted.
Posted on Google by paul
Great dealership. Everyone was really professional and helpful with no pressure.
Posted on Google by beth bestland
We’ve been long time customers, great customer service from Ali
Posted on Google by Lynnski Rose
Service was great. Problem is Cadillac parts on back order from Vendor for 3 weeks. Still dealing with supply chain issues, COVID was a long time ago.
Posted on Google by Richard Twarowski
Dan and Orlando were amazing during my purchase. Would highly recommend this dealer. Honest, patient, friendly and were never pushy! Will visit here again and again!
Posted on Google by Mike Wiggemansen
Fare price polite people
Posted on Google by Mark Jonas
⭐⭐⭐⭐⭐ I had an excellent experience working with Bill Richmond at Palm Mann Cadillac in Kenosha. Bill provided truly top-tier service and demonstrated outstanding knowledge of the vehicle’s features while taking the time to understand exactly what I was looking for. He made the entire process comfortable, informative, and tailored to my needs rather than just focusing on the sale. Bill’s professionalism and attention to detail made the buying experience enjoyable from start to finish. I also want to recognize Zach in Finance, who made the process swift and seamless while clearly explaining everything along the way. Zach was extremely knowledgeable and made the final steps easy and efficient, making the entire experience first-class.
Posted on Google by Michael Alagna
We were very pleased with how smooth the process went buying our new car. We will highly recommend the dealership!
Posted on Google by Jack Rauen
Exelente servicio y rápido.
Posted on Google by Fernando Rodríguez
What a wonderful dealership to work with! The service was fast, friendly, and very efficient from start to finish. Working with Dan and Vince was truly a pleasure, Orlando too. They were welcoming, helpful, and made the whole experience easy and enjoyable. Jason, in Service went above and beyond to make my car perfect too. I would happily recommend this dealership to anyone looking for a great car-buying experience. Five stars, two thumbs up, and nothing but nice things to say! We also received a great deal, and the car was exactly as promised, if not better. I could go on and on, but the five stars really say it all. Update: I also ordered a dash mat when I purchased the car, working with Jason in Service. They called me when it arrived, and it was installed perfectly while I waited. Everyone in the service department was fantastic — welcoming, professional, and truly attentive. Even though my appointment day happened to fall during a pretty bad snowstorm, everything was handled smoothly and efficiently without a hitch. The dash mat looks great and completely eliminates any reflection issues. Once again, the team delivered outstanding service from start to finish!
Posted on Google by Mark Friedlander
Great service from Dan Constantino, and the rest of the staff at Palman. First time there, won’t be the last!
Posted on Google by Jeff Huenink
Worked with Jose Martin, he was very helpful and worked with me until I could get the car I wanted.
Posted on Google by DeAnna Bailey
Ali was the the best sales guy I’ve ever had purchased a new truck was the best experience I’ve had so I came back and purchased another for my son with Ali. Smooth easy no pressure and best experience I’ve ever had anyone need a car or truck please go see Ali I highly recommend him the sales guy I’ve ever had thank you Ali
Posted on Google by Tracey Junkin
Friendly service. I trust their expertise
Posted on Google by Thomas French
Excellent service. Long time customer. Honest disclosure of problems, costs, and options.
Posted on Google by Corey Canfield
Randy from the shop, made it happen! It was smooth from start to finish. My experience with GMC has been great!!! From Dan S and Orlando they are the best, left with my dream suv. They made it happen
Posted on Google by Dora Trevino
Randy from the shop, made it happen! It was smooth from start to finish. My experience with GMC has been great!!! From Dan S and the finance guy, they are the best
Posted on Google by Dora Trevino
Loved the service! Everyone was so friendly and welcoming, which made my visit comfortable and stress-free. I definitely felt like I was in great hands.
Posted on Google by TaziaTalks
Great sales
Posted on Google by Paul Mahon
Bil and Orlando were great to work with!! They were very thorough and efficient. My son loves the Chevy Volt we purchased!! Also, the dealership is well maintained.
Posted on Google by Jennifer Doyen
Juan was fantastic, he guided us though the process and was patient as we went through the necessary steps. He was patient with us and answered all of our questions. We had a great experience at Palmen!
Posted on Google by Erin Stuckey
Jason Garon is the best. He is phenomenal mechanic and the main reason I continue to bring my car there for maintenance.
Posted on Google by Nickie Fritz
I’ve always had a great experience at the dealership. My services are quick, usually getting me in and out… and if I do have to wait, the waiting area has sufficient drinks & snacks for me. Staff has always been helpful and I appreciate Ali for always making himself readily available to assist, on or off the clock! I appreciate their support!
Posted on Google by DeSario Turner
Huge thanks to Dan C for making the car-buying process easy and enjoyable.
Posted on Google by Lorenzo Rodriguez
The service department always goes above and beyond to make me happy.
Posted on Google by Jeff Tenuta
This was by far the best car purchase experience I've ever had. From the moment I walked in I was greeted with kindness and respect. The sales person Ali was respectful, friendly and very knowledgeable. The Finance rep was equally has friendly and respectful. I would definitely go back and recommend my friends and family.
Posted on Google by marcine anckle
They made for an effortless online purchase.
Posted on Google by Eric Vogel
Jason was great to work with. He kept the service side organized, responded quickly, and followed through without being reminded. He also worked with the parts department to help the customer with out of pocket costs, which was appreciated. The details stayed clear and the process did not drag out.
Posted on Google by David Erickson
Scheduled an oil change with Jason and he got me in promptly, but...... Way too much for an oil change on my silverado duramax diesel truck. It cost over 200.00 dollars and that's with a 15 dollar coupon and 28 dollars in Chevy points. Will look into other dealerships or oil change stores.
Posted on Google by Rabid Wolverine
Great staff. Very friendly. I appreciate that they provide coffee, snacks and a clean waiting area. Highly recommend.
Posted on Google by Ikey Rotz
I have only been here for their service center. They have their SOPs well in order. Every instance has been smooth. The folks at the service counter were all very friendly, informative and professional. A well oiled machine! Pun intended.
Posted on Google by Mr De Jesus
Bil was a wonderful and professional sales person. He was polite willing to answer any questions. I thoroughly enjoyed the entire used car purchase experience and would highly recommend him for your next visit to this Lynch location. Bil thank you for all the help!
Posted on Google by Tammy Wisnefski
What a wonderful dealership to work with! The service was fast, friendly, and very efficient from start to finish. Working with Dan and Vince was truly a pleasure, Orlando too. They were welcoming, helpful, and made the whole experience easy and enjoyable. Jason, in Service went above and beyond to make my car perfect too. I would happily recommend this dealership to anyone looking for a great car-buying experience. Five stars, two thumbs up, and nothing but nice things to say! We also received a great deal, and the car was exactly as promised, if not better. I could go on and on, but the five stars really say it all.
Posted on Google by Mark Friedlander
Treated like family and everyone wanted to make sure that I had a vehicle that met my needs. No pressure by the people at the Palmen Dealership. The the Palmen Dealership is also very clean.
Posted on Google by Peter Dorff
Very good service.
Posted on Google by edward guion
Our experience at Palmen was exceptional. Thank you to Ali, Orlando and Tommy for treating us so well. We love our 2024 GMC Terrain!
Posted on Google by Pam Koll
We got the best services!
Posted on Google by Jimena Lara
Figured problem out
Posted on Google by Patsy Gibson
Palmen Buick GMC is the best! Dan Salisbury has sold my family so many cars over the past 20+ years, I've lost count. He's honest and helpful, and always works hard to find the right vehicle for us. Alfonzo and Orlando are relentless, working hard to get the best financing available. Jason in service is awesome. I know I can count on him to get our vehicles in for service in a timely manner with service handled with utmost care. I highly recommend Palmen Buick GMC.
Posted on Google by Pam Gerstner
Very professional and helpful! They go out of their way to make sure you're taken care of!
Posted on Google by Frank Olandese
Working with Ali at Palmen Buick-GMC- Cadillac was an excellent experience. He helped us purchase my Acadia from beginning to the end to be sure we were 100% satisfied. Everyone at Palmen is friendly, knowledgeable and efficient. I highly recommend Palmen!
Posted on Google by JAG
Ali helped us purchase my 2023 beautiful Acadia at Palmen Buick-GMC-Cadillac in Kenosha seamlessly from beginning to the very end and all wrapped with a bow! I highly recommend working with him. He’s got your back, and makes sure you are 100% satisfied with your purchase. Everyone we worked with at Palmen was friendly, efficient and knowledgeable!
Posted on Google by ?Jule
First oil change. New car. They did a great job with my car. Would definitely recommend.
Posted on Google by William Hahn
It was my trucks first service, they were very friendly and got my truck in and they were done in less than an hour. The waiting room was nice and they offered coffee, tea or water. Definitely will come here again.
Posted on Google by Billy Brey
Great service. We purchase all our vehicles here
Posted on Google by Lisa Marie Davis
Ali Farhan was an excellent salesperson to work with! I would highly recommend him!! He helped me through the entire process and he was responsive and professional!
Posted on Google by Matt Goebel
Great customer service, Jason in service is always great to work with!
Posted on Google by Rick Korth
I have purchased 2 vehicles here. Was pretty easy and little hassle
Posted on Google by Jerry Santoro
Always friendly and even though I was only having an oil change, they gave my car the once over and checked everything. Didn’t take long either.
Posted on Google by Sherry Gruhn
Always a great experience. Prompt service and great employees.
Posted on Google by Jonathan Groh
Manager Nick Faciano and Adam in sales were a pleasure to work with in getting my wife into Cadillac IQ. Thank you.
Posted on Google by Alex Solonowicz
Been doing business for 35 years with Palman. They are the best.
Posted on Google by Judy Capponi
Lawrence S. is my favorite salesman and always goes above and beyond to give me the best service. He's definitely a deal closer
Posted on Google by Ieasha Seymour
Working With Dan Costantino is always a pleasure. He helped me select the right SUV for my family's needs. Tommy the sales manager, was fair with his pricing and appraisal of my trade. Zack in Finance was very helpful and efficient with paperwork and got me on the road quickly in my 2022 GMC Yukon Denali! Thank you all for a great car buying experience! You will get my recommendation for anyone looking for a new or used Buick, GMC or Cadillac.
Posted on Google by Stephen Burke
Everyone was very accommodating and very kind. They offered to wash my truck. MUCH APPRECIATED
Posted on Google by Linda Pedersen
We found Palmen Buick to have a good selection of vehicles, a helpful & friendly staff, a beautiful showroom, and the willingness to fit a car to our needs. Throughout the process, every step was explained well, and our questions were answered honestly and accurately.
Posted on Google by Iris Leuck
Good service and good people.
Posted on Google by Robin Humphrey
From the time I entered the building I have received nothing but good customer service! From Tim to Ali, and Zac I was handled with supreme respect, courtesy, and professionalism. I came in for a car repair and left in a new 2025 Cadillac, I’m overwhelmed with gratitude and joy for PALMEN BUICK GMC CADILLAC. Thank you
Posted on Google by Denzil Crosby
I literally had no plans to buy a car, but left with a new car and can't be happier. I came in to have my car emission tested to renew my registration. While we were waiting for the test to be performed we saw a GMC Acadia on the showroom floor and checked it out. Ali, approached us asking if we needed help. We explained we were just waiting on my car to get tested and we were not actually shopping for a car. He said no worries and continued to talk to us while we waited. Ali gave us his card and said feel free to give him a call if we were ever in the market for a new or used car. We left with our old car that still did not pass emissions and discussed what to do. We had a lot of work done on the car recently, at a different dealership, but it still would not pass the emissions test.We decided putting more money into a 10 year old car did not make sense so I spend the afternoon doing research on new and used SUV's with third row seats and compared prices. The Acadia had good reviews and the price at Palmen was good compared to other dealerships. Ali had been so polite, professional, and social while we waited for our car so we decided to come back after work and take the Acadia for a test drive. Ali showed us several options on new and used SUV's with third rows, understanding that buying a car had not been our plan he wanted to give us options that would fit our needs and our budget. In the end we decided to go with a new car and purchased the 2025 Acadia Elevation, which we love so far. Ali did a great job assisting us in this process. Ali was knowledgable, professional, patient, and easy to work with.the entire process at Palmen was easy and enjoyable! We never felt pressured by Ali and this was the most pleasurable car buying experience we have ever had. I also have to mention that the financing side of the process was just as easy and Zach was just as great to deal with as Ali. Zach offered us upgrades and extensions to the car we were buying, but again never made us feel pressured to add anything. He was informative, funny, professional, and knowledgable as well. The entire experience was awesome and I would recommend Ali, Zach, and Palmen to my friends and family if they needed to buy a car.
Posted on Google by April McKnight
Palmen Buick GMC is a great place to do business with. The Service Dept. Is excellent and my S/A Jason Gordon is the Best!!
Posted on Google by Donald Yoakem
Payment makes it easy. Darrell Jones still checks in with me about me and my GMC Terrain.
Posted on Google by Regina Cole
Had a good experience and the men that took care of me was great. Got what I wanted.thank you
Posted on Google by Elizabeth Munns
Nat Zunkel was a low pressure salesman who put me in a lease and in the right vehicle for me. He also worked to make it affordable.
Posted on Google by Suzanne Loewen
I was really scared, my car was showing the check engine light and had a horrible explosion noise. They immediately helped me and took care of everything. I am beyond grateful.
Posted on Google by Sol Sanchez
Tom and Larry were absolutely great. Thank you so much for all of your help. The process was painless.
Posted on Google by Kathie Consolino
My lease experience was top notch. Salesman Ali knew his stuff and made the leasing experience smoother. I would recommend dealership for your car needs.
Posted on Google by Harsh Patel
I went in on the 9th after a phone call looking for a second vehicle. I met this amazing patient knowledgeable respectful man named Bil who communication skills are impeccable! I went here after a not so welcoming experience at a Kenosha Chevy dealer and I am thankful for the negative experience as a returning customer because that led me right to Palmen and I met Mr. BIL!! He led me to get exactly what I needed and the value was and still is mind blowing. The process was so smooth and high vibrational I refuse to go to another dealer after. And to finish up my transaction I met Zack and when I say this man is funny it was like being at my own comedy show with a famous comedian. This man is funny and will keep you on your toes . Even the owner greeted me with welcoming kindness and a smile coming and leaving! I appreciate this experience at Palmen and have been already recommending people to go see Mr. BIL. Thank you and I will see yall next year for another purchase.
Posted on Google by Masada Uwriyela
Timely, accurate, friendly, work done correctly 1st time.
Posted on Google by MaxG Operations
At Palmen, working with Adam was a excellent experience. From the start Adam and team were welcoming and very accommodating helping me to find the right vehicle for me. The whole experience from start to finish was customer focused. Thx Adam and team for a wonderful car buying experience. I love my new truck.
Posted on Google by Weisstar
Great service!
Posted on Google by Marissa Moore
They were very helpful and friendly! Helped fix a bad previous experience with another dealer!! Super patient and accommodating.
Posted on Google by Vicki McDermott
I couldn’t be happier with my new truck and the entire experience! From Dan Salbery, who was absolutely the best salesperson I’ve worked with, to the management, parts, and service teams — everyone was top-notch. They made the whole process smooth, honest, and enjoyable. I’m so glad I bought my truck here and already look forward to future purchases. Highly recommend!
Posted on Google by Jason Steinmetz
We had a great experience with the whole team at Palmen. Ali was awesome. He was kind, patient and very knowledgeable of the cars we wanted to look at on the used lot. We didnt feel pressured to make any purchases right away and he took the time to answer my questions. We also worked with Tommy. He takes great pride in their used cars and you can tell they really try to hand pick the best used vehicles they choose to sell on the lot. Tommy was able to address the few things we wanted fixed on the use vehicle we purchased. We worked with Jason in the service department for the repairs and he was wonderful. I will definitely work with him for any future service on the vehicle. They set me up with a rental vehicle while they had our vehicle in the shop. I felt they had our vehicle back to us within a timely fashion. Overall good job for the whole team and different departments. They were able to get the vehicle registered and plated the day we purchased and so far we are happy with our new to us vehicle. We have used palmen in the past and plan on continuing as long as they keep up the good work.
Posted on Google by Amber Kranz
Great place for service
Posted on Google by Dr. Tom Baba
Bil helped me purchase a vehicle just recently and let me tell you he is the best salesman ive ever done business with! Low stress, Helpful and patient, communication was great. He made sure my car was perfect before driving away with it! Appreciate your professionalism Bil Thanks again!
Posted on Google by Nolan Vlietstra
Bought a 2024 gmc. My sales Man Bil was great. He did everything to find me what I was looking for. Bil Richardson made sure I was happy with the new vehicle I had and helped explain and answer all my questions. Thank you for everything.
Posted on Google by Amy R. F
Great sales team!!!
Posted on Google by Dan Costantino
everything went well, I made an appointment online for 2:30, seemed to get right in but it took an hour and a half to do oil change and tire rotation, seems a little long for that especially when I was waiting there for the truck
Posted on Google by Rick Sanderson
Nice and prompt and explained everything She said when the parts came in, she will let me know
Posted on cars.com by JAMESHANRAHAN10
Julie was polite and very helpful. She explained everything to me to my satisfaction. It is always a pleasant experience when I visit Palmen.
Posted on cars.com by JANETP1131
I have always thought it was a nice place. It's clean, welcoming, and the staff is friendly.
Posted on cars.com by jkp1224
We specifically buy cars that we know Jason can service for us. He is the reason we've been loyal to your shop. Most trustworthy and honest person and I know I never have to get a 2nd opinion or 2nd guess anything he tells us about our cars. I refer Jason to everyone!
Posted on cars.com by AMYHYLAND06
Tim got my vehicle in when I was experiencing problems. Problem was taken care of in a timely manner. Always have had an excellent experience since vehicle purchase in 2021.
Posted on cars.com by KarenJH
Since I purchased my car brand new from your dealership in October 2017, Palmen is the only company I will allow to do any work on my car. I am very pleased with my service and the work accomplished.
Posted on cars.com by Hawaii gal
Efficient, informative. They were very nice and told me everything that they had done. They did a good job and in a nice time frame
Posted on cars.com by CHERYLED1206
Great experience. Tim listened to my concerns and is very knowledgeable. Highly recommended. Overall satisfied.
Posted on cars.com by jmdittmer
Awesome job by service writer Jason, he listened to my concerns, talked with Berto the technician and we agreed on the diagnosis. My truck was finished the next day. I picked it up and noticed the problem was gone in the first mile. Excellent service, thanks guys.
Posted on cars.com by Softballdad27
Tim is great to work with. Sets clear expectations and delivers on them. Great experience
Posted on cars.com by millar2222
Staff was very professional and knowledgeable. I was only at the dealership for 1 hr. for the repairs to my truck. Very good experience ??
Posted on cars.com by cubbies.xx
Prompt service with clean vehicle return. Prompt oil change, tire rotation, and vehicle inspection. Vehicle returned washed.
Posted on cars.com by rtwarowski33
It was fast, easy. Tim seemed like a nice guy. They also had snacks and coffee while you wait ??
Posted on cars.com by ALUCARD71988
Tim is the best to deal with goes above and beyond to help your dealerships customers
Posted on cars.com by tlt32
Great timely service arranged by Tim. He's an asset to the dealership. Friendly, professional demeanor
Posted on cars.com by HMEYER59
Tim got me as quickly as possible and as early as possible. He's got a smile for everyone. More importantly, Tim is very customer focused.
Posted on cars.com by VIRGINIA.HEBARD
Excellent explanation of needed and completed services. Friendly, courteous,and always helpful Serviced this vehicle 20+ years
Posted on cars.com by wiegand.sandy
Service gor my in fast and got my car fixed and out the door before my vacation.
Posted on cars.com by heatherwellnitz60
As always, the best service in the business I highly recommend Palmen Motors and Jason
Posted on cars.com by brian
Love going to Palmen. Tim is so very nice and funny and honest. He takes such good care of myself and my kids cars.
Posted on cars.com by BFRANCETIC
It was long this time. Jason made up for it. Thanks Jason Nothing to say
Posted on cars.com by AANDERS106
Excellent customer experience Very satisfied with my vehicle purchase Definitely will return for my new purchase
Posted on cars.com by Traci & Larry
Working with Palmen was easy. We arrived for our appointment and they had a sample of vehicles ready for us to demo and explained the features of each vehicle.
Posted on cars.com by PAFCPA
It was good experience Didn't have to wait long for my car and was happy.
Posted on cars.com by Wlim39
I’d like the service because they be fair with you. They get down to business tell you what’s going on with your car they fix your car they do it fast. They really respectful.
Posted on cars.com by DERRICKHOWARD637
I would love to give Jason a better review but when I left the car broke down, I called Jason. He sent me straight to service and I’ve never heard from him again to make sure that the rest of my experience was good
Posted on cars.com by JAWZON1
Had an oil change and tire rotation. Jason is always very helpful. Jason makes sure you are satisfied with the service and does what he can to make it a good experience.
Posted on cars.com by MKSCHULZ
Simple the best around, prices, courtesy, convenience all departments The only dealership I would buy from and recommend
Posted on cars.com by VMOLOS
I called to purchase a truck from out of state. I spoke with Ali and he was great! Super easy to talk with, straightforward about the process and helpful with the financing. Overall a wonderful experience. If I only lived closer it would be my dealership of choice
Posted on cars.com by BHALL8237
I have always been treated with respect and that's why I go back . Amen
Posted on cars.com by TOLLHOUSE20
We have been customers for years dating back to Stan Locke Buick here in Kenosha, Wisconsin. We continue to drive and buy Buicks .
Posted on cars.com by JLABA
We had great options. Staff searched for a car to meet our needs and helped us arrange the final details. Extremely happy with the service from Dan, Nick and Andy. We are really enjoying our new envision. Palmen did a great job for us!!!
Posted on cars.com by Mary Snyder
9am morning all employees had positive attitudes, I didn't even buy my cadillac from you guys & your taking care of "Kunes" failure so I appreciate you guys help & have such a good vibe keep up the good work
Posted on cars.com by Montyreyes42
Great customer service, great employees. Dan was an awesome person to work with as well. He made the whole thing a pleasure.
Posted on cars.com by KROMMK78
Very nice dealership were great to work with Very seamless buying process. Great deal on my car.
Posted on cars.com by NATE267ALLEN
Everybody's friendly professional makes me feel welcome is why I've been there for several years
Posted on cars.com by Tperez40
Impressed with the cleanliness of the shop and waiting area. Jason went beyond his duties to inspect and explain the work I had done. It has worked fine.
Posted on cars.com by cliffstollings
Nice people...greeted me at my car and advised me where to go and opened the door for me. Very courteous. Thank you.
Posted on cars.com by CINK0818
They always do what they can to fix any issues i have as fast as possible.
Posted on cars.com by chadwivy
Kenny and Juan were great to work with. Fair and honest is all you can ask for! Recommended!
Posted on cars.com by DUKDUCGOOS
Very friendly help me get exactly what I wanted Gave me the best deal for the price range I was looking for
Posted on cars.com by ljaklin
The service appt went well. It was just hard to get a hold of someone to schedule it. ??
Posted on cars.com by [email protected]
Professional and courteous Had my car washed called when it was done. A pleasure to work with
Posted on cars.com by deanbartello
Took care of the problem that we had. Tommy G made sure that we were happy.
Posted on cars.com by Impala64daveg
the discount coupons are good. The employees are courteus to their customers.no other comments
Posted on cars.com by GSANDBERG
Always pleased with the service...quality workmanship and courteous. Always a pleasure. Will always pick me up or drop me off at home if needed.
Posted on cars.com by BBRAUCK
Nice dealership. Nice pesto deal with. Nice people to deal with Four more words That sums it up
Posted on cars.com by MFISCHER38
Second to none Tim Hoffmann is my GO TO SERVICEMAN. He accurately records my maintenance schedule, and notifies me so I don't have to.
Posted on cars.com by Jeff Kugele
Tim makes scheduling very easy and always very informative Palmen does a very good job
Posted on cars.com by sextonmt181
This dealership is fantastic! This is the 2nd vehicle I’ve bought from there in the past year. Adam Grant makes it a pleasure to be there and was very knowledgeable of the inventory on the lot. Thanks Adam!
Posted on cars.com by LAWRENCEHOLLEN
This dealer has always been accommodating in getting service handled in good time and explanation of any questions about what was done.
Posted on cars.com by dschlecht
Great sales experience, very satisfied with vehicle and dealer experience. Will recommend Palmen to friends and family.
Posted on cars.com by CRBORK
They were all very professional and thorough. Would highly recommend to all my friends and family.
Posted on cars.com by Happy d 123
Very professional and friendly had the work done in a timely matter. Everyone in the show room was very friendly too.
Posted on cars.com by Roger
Came in with an issue and they fixed it ahead of estimated schedule. Estimated 5 days. Fixed it in 2.
Posted on cars.com by Mdtodd1
OK but a bit high priced High priced for a new key flob Service was great
Posted on cars.com by MICHAEL230
Explained what was wrong with my van very thoroughly!! I can trust Dan and Palmen to be trustworthy
Posted on cars.com by RhondaOC
Customer satisfaction is obvious from start to finish. Adam is very knowledgeable and was willing to go out of his way to make sure we were happy and satisfied. Nick was also amazing to work with. Zack was great to work with too.
Posted on cars.com by CMWOJO79
Jason is so nice and helpful!!! He did a great job checking and fixing my car,tried it, and explained all the issues so clearly! I would recommend this dealership to anyone because of him!
Posted on cars.com by xyzjbb
Great service, and for sure I will camelback the staff are absolutely amazing and attentive
Posted on cars.com by maria.puente
Easy to work with and no bullxxxxing me on service issues. no stress to get what I need done
Posted on cars.com by Mbarlow631
I like Palmen. We have been coming there for years. Everyone is great. Great Job Palmen!
Posted on cars.com by mrs.fudge1
Palmen Cadillac is proven to offer exceptional service and communication. The dealership contacted me about a mistake with my purchase, and a plan to remedy.
Posted on cars.com by DC.RANFT
Easy and perfect communication, respect the numbers and speak very clear about how it going everything
Posted on cars.com by JACOBNAVARROBELLINI
Everyone was courteous and professional and prompt They did a good job on my car
Posted on cars.com by murv66
We were very comfortable with the whole experience of buying our vehicle Excellent service And Mr Tim was very helpful!
Posted on cars.com by frankescobedo13
I always have a good experience with Jason, he's one of the reasons I keep coming back. He got a scheduled and handled very quickly.
Posted on cars.com by bengentile
The service was good. My car was in and out in no time flat. Everyone was so nice and helpful
Posted on cars.com by scott.wicklund
Super nice service team. Responsive and friendly They were efficient and communicated in a timely manner when my vehicle was complete.
Posted on cars.com by K.M.NICKRAND
Amazing service, excellent staff oil change was done lightning fast with excellent efficiency. Amazing oil quality and excellent oil filter
Posted on cars.com by LEAHG987
Smooth, good value and as always excellent service! All departments from Sales to Service are exceptional!
Posted on cars.com by TSears
Friendly, professional staff, timely service. I have been a customer for many years! Convenient, reasonably priced.
Posted on cars.com by PALSMOLITOR
I had an excellent experience working with Bill Richmond at Palm Mann Cadillac in Kenosha. Bill provided truly top-tier service and demonstrated outstanding knowledge of the vehicle’s features while taking the time to understand exactly what I was looking for. He made the entire process comfortable, informative, and tailored to my needs rather than just focusing on the sale. Bill’s professionalism and attention to detail made the buying experience enjoyable from start to finish. I also want to recognize Zach in Finance, who made the process swift and seamless while clearly explaining everything along the way. Zach was extremely knowledgeable and made the final steps easy and efficient, making the entire experience first-class.
Posted on cars.com by MICHAEL.ALAGNA
They did everything to make sure I was satisfied with the deal. They made it so I didn't feel like I had to go home and take a shower
Posted on cars.com by ROYALIMG
Very attyentive went above and beyond to assist with the entire purchasing process. Very pleasant people to deal with, Bill Richardson is a rock star and more than helpful
Posted on cars.com by ROYALIMG
Logan and Nick were great to work with. They worked hard to get the deal done. Orlando on the other hand called me stupid to my face when I declined the extended warranty.
Posted on cars.com by DAVE.CORBAN
Tim is great to work with. I found the experience was great and the repairs solved my tire problem.
Posted on cars.com by JOHN
Great! Efficient, clean, comfortable. The music playlists could use a little work, though (just kidding)
Posted on cars.com by aruffolo.it
Excellent, Tim is our go to guy when we call for service at Palmen and is a big reason why we bring all our vehicles to you for service. I love the cleanliness of your mechanics and there department. Have always had a pleasant experience
Posted on cars.com by surratt79
As always, Jason takes really get care of our vehicles!!! Highly recommended Palmen. Get service!!! TY!
Posted on cars.com by HIDEEBARNES
Logan came out in the lot and greeted me. Very nice, kind young man. Inside the dealership Everyone was very nice and welcoming. My purchase was smooth and quick.
Posted on cars.com by PR.SHAWNALACK
I brought my truck in with a couple concerns. Ben took time to go for a ride with me to get a better understanding of my concerns. Concerns were addressed and resolved
Posted on cars.com by stevenprim
Excellent customer service, makes customer comfortable, prompt and courteous service. Salesman followed up on my purchase to make sure I was happy with my vehicle.
Posted on cars.com by GRUBS57
Identified my car issue and fixed the problem in a timely manner. Professional service Was very pleased with my overall experience.
Posted on cars.com by DEEB11778
Everyone was friendly and professional. All questions were answered, and I was shown everything about my new envision.
Posted on cars.com by AMBER-MIKE
We had a very positive experience. Dan was great Dan got exactly what we asked for and quickly and handled everything within only a couple days
Posted on cars.com by LHEATH44
Tim was very very good helpful Clean fast efficient helpful and reliable the ride driver was very pleasant
Posted on cars.com by Jemtrucking
Even though my issue that Jason got resolved for me on our Cadillac XT5 was small, he did it to the best of his ability and had it solved in short order. Always a pleasure working with Jason Garon!!
Posted on cars.com by JON HILKER
Jason is cordial, competent, and charismatic. I could continually compliment the most considerate consultant, but as a customer I can confidently confirm his consistency, clarity, and commitment create complete confidence and comfort. His collaborative communication and careful coordination consistently exceed customer-centered commitments. Completely commendable.
Posted on cars.com by TIMLUCAS1977
Perfect as always. Jason does a great job and Dan First, service manager checked in to see I was totally happy. I was
Posted on cars.com by jack carran
Our issue was resolved. Tim was able to fine an alert the was covered under warranty.
Posted on cars.com by regnery0
Always a good experience and Tim is the only guy I call. Always gets me in when I need and keeps me up to date with an issues or upcoming services needed.
Posted on cars.com by meddy2175
Dan First and Jason make it a pleasant experience by meeting needs above and beyond the usual. Thankyou!
Posted on cars.com by sally5
Efficient. Professional Always helpful & courtesy. No complaints on anything Always a please to deal with
Posted on cars.com by STEPHENSARICH
They get you in, perform the work plus and deliver the car back to you clean and ready to go, while you wait in a nice bright waiting area with a nice cup of coffee.
Posted on cars.com by PAUL.T.WEYRAUCH
It is easy to schedule, work was done on time and at good quality. Tim is great to work with.
Posted on cars.com by BRTOP
No No no no no no. No no no no no no. No no no no no.
Posted on cars.com by Dukdukgoose1
Work was excellent but costly. Prices are high Repairs were done quickly and looks great
Posted on cars.com by WHISPER92760
Fast and knowledgeable service Advisor was friendly and attentive, understood and tech addressed my concerns.
Posted on cars.com by ALBERTOCCARDENAS
Overall an excellent service and I will be bringing my car back in the future
Posted on cars.com by MALIBUGIRL0
The Palmen Buick GMC team was amazing! The entire experience was a pleasure and I look forward to working with them the next time I am looking for a vehicle!
Posted on DealerRater by Bpruitt
I appreciate the attention given when scheduling a repair as well a a the courteous manner of Tim when I see him for service
Posted on DealerRater by kevinkosierowski
Been going here for years and I highly recommend it. They have good service and and communication .
Posted on DealerRater by darmalpica
Tim was very pleasant and had my problem taken care of quickly courteoslyI.I I , would highly recommend Palmen
Posted on DealerRater by Japnap500
Well thank god for Palmen they took care of my car so far it’s good good price I love my little verano
Posted on DealerRater by HALLJANET34
Explained everything from start to finish. Easy and uncomplicated. I knew what to expect. Great friendly service!
Posted on DealerRater by Gloria
We continue to bring our vehicles in for routine maintenance even after our warranties expire. Great service and easy to work with.
Posted on DealerRater by JENNGROH75
I’ve been working with Tim for at least 10 years. He always provides excellent customer service.
Posted on DealerRater by s_kutz
The dealership employees are always professional and work is explained before it is performed. All work is done in a timely manner.
Posted on DealerRater by Loschdg
Tim is always so efficient and nice when I come. He always calls me if something unexpetantly arises with my vehicles. He is so nice and funny too.
Posted on DealerRater by BFRANCETIC
Jason was awesome. He was able to get me in last minute, kept me informed on what was happening, & he helped me with a shuttle ride home & back to dealership to pick up my vehicle.
Posted on DealerRater by MARCUS.DORSEY
I love taking our cars to Palmen. Especially because of Tim. He takes such good care of mine and my kids cars!
Posted on DealerRater by BFRANCETIC
Clean comfortable waiting area. Friendly helpful staff. Randy got me scheduled fast and convenient. Work completed on time and my vehicle was cleaner than when I brought it in.
Posted on DealerRater by qfirerider05
I had an amazing experience during my time with the service department. Jason was very clear and communicative with my needs. I was told the service should take about 4 hours and it was on the dot. Provided accommodations for me while my vehicle was worked on. I couldn’t speak more highly of my time and the service.
Posted on DealerRater by EMILY
Ben, he has taken very good care of me. The car has given me a lot of trouble. He finally was the one to fix it.
Posted on DealerRater by Cmnelkis91
Jason was very nice, courteous & respectful. He explained what was found wrong on my car& how it would be repaired. I felt safe at Palmens & was comfortable waiting. Even though it took 2 visits for the repair to be accomplished, the needed parts did arrive in a reasonable amount of time & the second mechanic assured me it would be done right & it was. Thank you
Posted on DealerRater by LJWILDA
I always have a pleasant experience when I bring my car in for service. Everyone is very attentive and make sure any questions I have are thoroughly answered.
Posted on DealerRater by TAMARAMULL
Jason was very professional. Entire process was quick and easy. Everything was explained in a clear manner. My wife and I had a great experience in which we felt we were not taken advantage of.
Posted on DealerRater by SANFRANFAN79
Great place! Every one was so nice and explained what they were doing. Good treats too!
Posted on DealerRater by rodrighelen
have used for past 3 vehicles so have had positive experience in past. have recommended
Posted on DealerRater by DNELSON81
Efficient. Appointment was scheduled for the day after I called. First oil change and tire rotation on my new car.
Posted on DealerRater by CSMOGER
Job was completed quickly and professionally. Employees from service manger on down were helpful and friendly.
Posted on DealerRater by 2proknx2
This is a good crew. They gave me a good trade-in value and made the whole transaction relatively painless.
Posted on DealerRater by BOB.BURGERMEISTER
Absolutely the best dealership to work with buying a vehicle! Bil was our salesman , very polite , knowledgeable and was able to answer all our questions . Mist definitely would do business with Palmen Gmc again !
Posted on DealerRater by LARRYYSZENGA
I avoided buying a car in person after my last experience purchasing a new vehicle(different make/different dealer). I took a chance purchasing from Palmen because of my experiences with the service department over the last ~10 years and was pleasantly surprised that the process was transparent and the staff easy to work with.
Posted on DealerRater by NITAGH
Tim was able to fit me in to get the alternator replaced. He arranged for a rental and I got my car back in a timely fashion. Tim was awesome as usual in resolving my Acadia's issue! Thanks!
Posted on DealerRater by Msnyder
Always good service Jason always takes good care of me and informs me of upcoming items.
Posted on DealerRater by HANSESLH
Great service. Couldn’t ask for a greater service. I will always take my car here.
Posted on DealerRater by Bev
This was my 3rd car from Palmen. I keep coming back, so they must be good.
Posted on DealerRater by BOB.BURGERMEISTER
I am mostly impressed with Adam Grant. He sold me a car that cost more than I wanted to pay, but it had features that helped me to decide to buy it. Especially having AWD and being a certified vehicle. Also the signing went smoothly and I took the car home without having actually paid anything on it yet. I am 85 year old and I was treated respectfully, Particularly by Adam and Zack.
Posted on DealerRater by VGORLOW
Jason is the best service representative. He always informs me of the information that I need for my vehicle.
Posted on DealerRater by cspitzer2020
Palmen did a great job getting my truck in quick and and repaired on time.
Posted on DealerRater by Craig
Great customer service for oil change and maintenance checks. I appreciate the shuttle service for work and back.
Posted on DealerRater by SLOEWEN1
Friendly, nice waiting area It was everything that I wanted, except I was expecting a better car wash.
Posted on DealerRater by Tiasam
Jason really went out of his way to help me get my truck ready for summer! Work was great, timing was great, and incredible value.
Posted on DealerRater by joeytenutamba2
Tim Hoffman was very professional and knowledgeable as usual. He continues to demonstrate and show outstanding customer service!
Posted on DealerRater by JMHIIMD
Orlando was an excellent representative to your dealership explaining all of the Paperwork that had to be done to complete the sale.
Posted on DealerRater by DEARHAVEN1130
The Dealership was very friendly and the staff very knowledgeable. I felt very comfortable and confident with my salesman. Would recommend them.
Posted on DealerRater by LITEROD45
My experience with this dealership was exceptional. Very efficient and expedited process. They listened to everything I asked for and delivered on it. Very personable staff all around. Very different than other experiences I’ve had at car dealerships.
Posted on DealerRater by TRISTAN.ROUSE
Great service and the work was done correctly and in a quick length of time.
Posted on DealerRater by djsucharda
Clean environment, quick service Very easy to make an appointment in a timely manner. Vehicle ready when promised.
Posted on DealerRater by 8T7MONTEE
Very professional, clean surroundings, ready as promised. Convenient waiting area and clean restrooms Convenient location.
Posted on DealerRater by 8T7MONTEE
Tim is an absolute pleasure to work with! Couldn't say enough about him and my good experience with palmen.
Posted on DealerRater by Ajk_ii
Tim was fantastic from the very beginning. Communication was great and service was fast. Happily will continue to have our car serviced there.
Posted on DealerRater by dukepandzic
Did what was promised without a bunch of drama Helpful and timely in communications to me
Posted on DealerRater by victor_nightingale
Very friendly and answer all my questions. Provided the exact time my vehicle would be ready and it was spot on!
Posted on DealerRater by GOPACK216
As always the staff was friendly and helpful. The problem was found quickly and fully explained. The cost was reasonable.
Posted on DealerRater by wiegand.sandy
Adam showed great customer service from start to finish. He made sure I was happy and his constant follow up showed me that he was invested in the deal. Great work!
Posted on DealerRater by ANGELO
It was great The salesman when up and beyond to make sure that we got the vehicle that we wanted
Posted on DealerRater by PDUNSON45
He was friendly and courteous. He made sure I was taken care of and giving a reminder to get my card punched (oil change).
Posted on DealerRater by MARILYN1070
One of the best I have ever had. The staff was amazing Would recommend to everyone
Posted on DealerRater by CSCHMEDA
My system showed that I had a tire low on air. I stopped in without an appt and while it was a screw in my tire vs just needing air, the mechanics handled my issue and I was on my way.
Posted on DealerRater by gmf53
Been working with Tim Hoffman for many years. He and Palmen have always taken care of my vehicles. Thanks!
Posted on DealerRater by SVPIERCE
I've being going there for many years and have always been pleased with the service received
Posted on DealerRater by TPETERS85
Jason always does a great job taking care of what we need at Palmen GMC
Posted on DealerRater by DONLARSEN
Everything was quick and easy - everyone in the office and the service guys were pleasant and welcoming
Posted on DealerRater by Nkarner06
Perfect oil change from the best technician really took care of my car and I am very appreciative
Posted on DealerRater by LEAHG987
Once again I had a great experience at Palmen Cadillac service. Tim Hoffman is the consummate professional with excellent knowledge and expertise. The necessary repairs were completed on time. Tim kept me well informed about the repairs, cost and time of completion. It’s such a great experience to have competent service professionals and a service manager who puts customer service and satisfaction first. Kudos to Tim and the entire staff for their dedication to customer service. Thanks again.
Posted on DealerRater by tguarn
Things were handled well and smoothly with no issues problems. I would recommend Tim to anyone.
Posted on DealerRater by MJRIESCH
I've been using Palmen dealership for maintenance on my car, a 2017 Buick Regal since I purchased it in 2017. My experience with Palmen has been excellent each and every time maintenance work has done. I am very pleased with the treatment I receive. top notch all the way.
Posted on DealerRater by Hawaii gal
Very professional, very organized. I'm just happy with it I will continue to bring my vehicle there whenever it needs service. Uh, yeah, really don't know what else to say
Posted on DealerRater by sebus5020
The service representative explained everything to us before signing paperwork. We appreciate the upfront explanation on the service we're paying for.
Posted on DealerRater by Ponyboy
Jason is always the best and makes sure everything is top notch when driving away.
Posted on DealerRater by robkarent
They were kind, welcoming, understanding, helpful and very professional. The best service I have ever experienced. This was my 2nd vehicle I purchased from Palmer. I am a customer for life thank you
Posted on DealerRater by TURQUOISECDC
Adam Grant was great to work with. He made transition smooth, he was very professional, friendly and well informed. This was my second purchase from Palmen Buick GMC and I couldn't be more pleased. I am a Palmen customer for life! Thank you!
Posted on DealerRater by TURQUOISECDC
Professional took care of my issue, and had everything set up and ready to go.
Posted on DealerRater by RIALKERKMAN
Welcoming. ..Professional...Kind...and Dependable!! Whenever I arrive at Palmen, I am always welcomed and taken care of promptly. I am a valued customer of Palmen's forever!??
Posted on DealerRater by Squirma4lisa
Everything perfect, super nice and helpful sellers Adam and his team do it great work, niec people don't make pressure on customer piek other dealer, explain everything right, they have a good approach to the customer
Posted on DealerRater by JAKUBJASINSKI0
I really had a great experience there, everyone was nice and felt very comfortable there
Posted on DealerRater by GREGSTEELE822
Great dealer ship very friendly staff from management to sales to all the service advisors
Posted on DealerRater by ZAYEDQ
It took longer than expected but I feel they did a thorough job and the waiting room was comfortable.
Posted on DealerRater by Ottersaysclamon
They are always excellent and my Service Advisor - Jason Garon is always very attentive and knowledgeable.
Posted on DealerRater by KARTERDON
The whole experience was very nice and even though everyone was thrown in to a different game they reacted professionally and well done.
Posted on DealerRater by MJRIESCH
Was very satisfied with everything and would recommend you to anybody. Thank you for wanting my opinion
Posted on DealerRater by MICHELLE8878
They got me in with my appointment I was able to drop it off with no problem the day before. Then I was called and I went to pick up my truck and On my way! Thank you for that CUSTOMER SERVICE ??????????
Posted on DealerRater by WCKOOLIE1975
Great service, personnel was courteous, vehicle was clean, it was done on time, and done right!
Posted on DealerRater by gkue6004
Promptly took care of me. Answered my questions. Services performed in a timely manner. Love that I get a free car wash after.
Posted on DealerRater by KarenJH
Always excellent service and Jason is very attentive and knowledgeable- thanks again Jason!! Love you Guys!
Posted on DealerRater by KARTERDON
Everyone was helpful and patience. We never felt rushed or pushed into anything. Thank you.
Posted on DealerRater by MICHELLE8878
I thought the service was excellent. I was glad Tim found the problem I didn't know about.
Posted on DealerRater by BRWOJTAK
one of the reasons i return to palmen is because of Tim Hoffman! he is always so considerate and helpful and always respectful! Everyone at the dealership is very friendly, very professional and helpful
Posted on DealerRater by Rademacher
Easy to work with and professional, they answered our questions. We have purchased many vehicles from Palmen before and will continue to come back to this dealer. Bil Richmond is extremely helpful and he said that if I have any questions or concerns to contact him. He worked with me to set up the OnStar and some of the vehicle features. Thank you to Bil for all his assistance.
Posted on DealerRater by JOHN8323
They have always treated me fairly and competently. This visit was no different my car was pulled into service promptly and was returned washed and dried.
Posted on DealerRater by MANN_T
Always the Best! They have great customer service and always do a great job. Like I said, they are the best!
Posted on DealerRater by Jerry.fani10
Jason always takes care of my wife and I when we come in. He knows I don't mess around when comes to things. So he knows we like our vehicles take care of.
Posted on DealerRater by SButler198531
Great service, fast and friendly, along with great prices, very reliable, and a free car wash , everything was perfect
Posted on DealerRater by DAN1ST
Fast and reliable would definitely recommend Jason and his crew to ask my friends and family
Posted on DealerRater by Mary090462
Jason gives you the feeling that he is there for you and your needs, not a sales/service agenda of unnecessary repairs.
Posted on DealerRater by PAUL.T.WEYRAUCH
Great dealership! ! Great dealership Great great great great great great great great great great great great great dealership
Posted on DealerRater by JBAKENNEDY
Dan was great and easy to work with. Zack also provided great service to us.
Posted on DealerRater by ALEXANDRA8
ADAM THE SALESMAN AND ORLANDO THE FINANCE DEPARTMENT ARE GREAT TO WORK WITH. THEY MADE THE PROCESS EASY. I WILL DEFINATELY BUY FROM THIS DEALERSHIP IN THE FUTURE. GREAT GUYS THERE.
Posted on DealerRater by SJONES1634
Great It was a great experience, timely service, and the price is what was quoted
Posted on DealerRater by bbuntrock
I like to place. I know my car will be taking care of the best. Thank you.
Posted on DealerRater by oktayeroll
Adam treated me like a long time friend and everyone involved made the process smooth and enjoyable. Got a good deal and never felt pressured. Getting some solid cookies after the deal was also a nice touch.
Posted on DealerRater by Steven C
Tim was great. Snuck in a recall quickly while I waited. Oil change and they washed it in aside and out and towel dried. Awesome
Posted on DealerRater by jack carran
Best experience ever at a dealership! !! Our salesmen were top notch and I am so happy with our purchase!
Posted on DealerRater by SHANNAK1
Kept well informed of service from start to finish. I will be coming back for future service.
Posted on DealerRater by Dashmich4
Excellent people to work with. They worked with us and satisfied all of our needs
Posted on DealerRater by DOMINIQUE
Very fast and easy to get an appointment to get in. Call back to keep informed what is happening.thankful for the service
Posted on DealerRater by jmcwilliams4
Bil was knowledgeable about the product line I was interested in. He was courteous, and helpful during my two visits to the Palmen Dealership. Mr. Richmond was patient and took the time to explain different options available to me. Upon buying the vehicle, he further answered all of my questions and told me if I had further questions about my new vehicle, I could reach out for further support. I am very happy with the assistance he offered me and happy with my new vehicle.
Posted on DealerRater by JALWIN
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