Great service, communication and staff Very pleased with palmen motors and all the staff. They took care of my vehicle. The communication was great
Posted on DealerRater by A1auto091116
Everyone at Palmen is very nice and friendly. We have bought multiple cars from Palmen and the last 2 purchases from them Bil Richmond was our sales rep. Bil pays attention to detail and had a great memory from past years of purchases that we did with him at another dealership. Palmen is lucky to have Bil on their team! Thanks again Bil and the Palmen team for getting us into the truck we wanted!
Posted on DealerRater by ABROWN4BK
We received really good service. Hope to see them again. Thank you for your service
Posted on DealerRater by RUTHSPATES
Super friendly staff. Very clean and nice facility. Tyrese was amazing, super nice & friendly. He could answer all my questions as a first time buyer! Very happy with my experience.
Posted on DealerRater by AMYSHEREDY
Dales staff friendly and informative, showroom was clean and bright. I would recommend this dealership in a heartbeat.
Posted on DealerRater by Pete
Jason is always very professional and very knowledgeable. Even when I ask questions he is patient and explains them thoroughly
Posted on DealerRater by bengentile
Thank most certainly appreciate
The customer service received. And the feeling of being serviced in a timely manner.And as a costumer reaching out for updates you .responded with kindness and being courteous. My
God Bless you with continued success !!!
Posted on DealerRater by MACARTER1959
Very Satisfied With My Experience, Loved Having Ali as my Salesman, Very Grateful for making me so comfortable ♥️♥️♥️
Posted on DealerRater by MSBEV2651
Best treatment in my car leasing history.
Ali was great did everything I asked and then some
Posted on DealerRater by tgagliardo
Fantastic service from Bil and Tommy. Very knowledgeable and helpful here. Thank you again!
Excellent dealership. Tommy was a huge help to us and did everything he could to get us what we wanted. Shout out to Larry also. Great salesman. This place is one that stands out from the rest.
No pressure from sales. Salesman very knowledgeable. Price was fair. Process went very well and easy. Appreciated the ease and not having to play the usual game of buying a car. We would recommend them.
Posted on DealerRater by ENGLISH1
My experience was great as always ! This is my 2nd car I bought from Bil and I’m so very pleased! Thank you so much for your support and your kindness
Good to get work done with out pressure of doing more work. I will definitely go back for my next oil change slash tier rotation.
Posted on DealerRater by JasonVanderweyst
Very kind and genuine. Dan First is the best and class act. Tim and Jason are awesome and take their time in addressing customer needs.
Posted on DealerRater by Jhyllberg
Process was straight forward and simple — also seemed fair. Had to wait a little, but that happens…
Posted on DealerRater by rickmoe
We had a good experience purchasing the vehicle. Kudos to both the sales and financial person! Jason in the Service Department helped us with a couple of questions about our new car and got the 1,800 mile checkup done quickly!
Was a good experience. Set my appointment on line. Showed up, received great help from my service writer. Had a 1 1/2 hour job done within 45 minutes. Friendly, will be back.
Posted on DealerRater by jcampolo
Good experience. Satisfied with the work done. Great that there is a person to pick up and drop off while vehicle gets fixed
Posted on DealerRater by kimkarry1
Randy was an absolute pleasure to deal with. He kept me informed with what was going on with my truck. It was truly appreciated.
Posted on DealerRater by M. Miller
Jason did an awesome job getting me in and out for an oil change! I appreciated the quick service. It was great! The car wash was an added bonus!
Consistently good service, expert technicians & mechanics. Respectful, kind & considerate service desk people. Appointments available at manageable times.
Posted on DealerRater by Tinysgrl.co.16
Randy is professional and courteous. Good service at Palmen GMC. I will come back again.
Good experience, very fast service. Jason was very knowledgeable and came up with a good plan for my issues
Posted on DealerRater by bengentile
Ali was very helpful and friendly! He made sure that everything was done and ready for me when I picked up my Canyon . I feel as if he treated it as if it was his own vehicle. Running boards and the tunnel cover were installed and looking good! He said I should give him a call with any questions that I may have. Also he was very good at explaining all the electronics in the truck before leaving and setting me up with the OnStar. I would recommend him to any of my friends!
Posted on DealerRater by Bbehm
Great salesman, very helpful, made the experience go seamless. Would buy again from Palmen, thank you.
Larry was Helpful, personable, and walked us through the process . He answered all questions. Good job
Posted on DealerRater by BRYANFAM4
Nice service very good service knew what he was doing thank you so much have a great day
Posted on DealerRater by sanchez9253
Pleasant to work with and accommodating. I liked scheduling on line, even though it did not offer the correct service (first oil change under warranty). They did complete the service without making me reschedule
Posted on DealerRater by HSBILLIN
They did a great job installing my steps on my Colorado ZR2 thank you guys
Posted on DealerRater by John
They were on time and very certeats. All work was dune on time and profreashinel happy with service
Posted on DealerRater by Hairybusmec
Friendly service staff and receptionist. Went there to get a couple needed bolts. Very fair price
Jason always does a fantastic job, he was ready for me when I got there, and the car got done faster than I expected. I buy my cars there, because of their service department.
My family literally only deals with Palmen
GMC. Jason in service is the bee's knees give that man a raise! No, seriously he deserves a raise. He goes above and beyond- every. single. time. that you come in. Tyrese is VERY customer friendly and does his best to
find the car you'll love even when you say
"naaaah".. then you go look at it and buy it.
Bill puts the pieces together, answers any questions and makes sure you're smiling when you leave. Tommy, what can you say?
Love the guy he cracks me up! He's very informative, throws those pieces together, and once they line up, he makes magic happen. Lastly Zack.. what can ya say about Zack.. that dudes awesome! He answers any questions you might have, works out any kinks and throws in a couple of laughs while doing it.
I love this place! You have the best people ever!! Maybe I need a job
My family literally only deals with Palmen GMC. Jason in service is the bee’s knees give that man a raise! No, seriously he deserves a raise. He goes above and beyond- every. single. time. that you come in. Tyrese is VERY customer friendly and does his best to find the car you’ll love even when you say “naaaah”.. then you go look at it and buy it. Bill puts the pieces together, answers any questions and makes sure you’re smiling when you leave. Tommy, what can you say? Love the guy he cracks me up! He’s very informative, throws those pieces together, and once the they line up, he makes magic happen. Lastly Zack.. what can ya say about Zack.. that dudes awesome! He answers any questions you might have, works out any kinks and throws in a couple of laughs while doing it.
I love this place! You have the best people ever!! Maybe I need a job
Posted on DealerRater by benny75
Ali jumped out onto the lot and was able to get us into a vehicle the same day we went looking! His customer service is unmatched and I would recommend him to anyone who needs a new car.
Prompt and courteous Tim is pleasant, personable and professional. He's always been accommodating with scheduling appointments.
Posted on DealerRater by HMEYER59
Tim was very helpful, knew what was wrong. Gave a quote and time car would take to be repaired. Both were accurate and car was washed when!
Posted on DealerRater by JLABA
Service was excellent and extremely fast. Service Team was pleasantly nice and very helpful. I would highly recommend friends and family to this dealership and for service
Posted on DealerRater by Nia Love
Jason handled the issue perfectly. Great customer service
my check engine light was on for the 3 days before I had an appointment I had it checked out on CO and was told it should be good for the 1000 miles home. The night before the lite went off. Tim checked and asked for paperwork from CO and got it in and fixed no charge I was a few days till the end of my warranty.
Posted on DealerRater by RUNNINGCOACH13
I've been bringing my vehicles to Jason for a few years now and he always makes sure I get the best service!
Posted on DealerRater by Erica P.
We were just starting a 3-hour trip home in our Buick Envision when our check engine light came on and our car began losing acceleration on the highway—worst case scenario. My husband and I were traveling with our two small children and my mother-in-law, who relies on oxygen. We were all understandably anxious and unsure of what to do.
We searched for the nearest Buick dealership and found Palmen Buick only six miles away. We showed up unannounced on a Saturday morning, desperately hoping for help. That’s when we met Jason.
Jason greeted us with kindness and immediately took action. He understood the urgency of our situation and got our vehicle looked at right away. Within an hour and a half, the issue was diagnosed and fixed. Thanks to Jason and the incredible service department team, we were back on the road safely and able to return home without further trouble.
Every single staff member we encountered was compassionate, professional, and accommodating. We are incredibly grateful for the outstanding service and genuine care shown to our family during a very stressful time.
Thank you, Jason, and thank you to the Palmen Buick team—you turned a travel nightmare into a reminder of how good people can be.
They are great and follow up is even better That's all I got Good night
Posted on DealerRater by PROONS425
They were very friendly and Gene went out of his way to find us our vehicle.
Posted on DealerRater by VICTORIAWEMBER
Best company ever! So very accommodating
I was so pleased with the service at Palmen. Dave was an excellent salesman that went out of his way to find the car that I wanted. I couldn’t be happier with my car and this dealership.
Posted on DealerRater by DEBBIN_RICH
Clean, friendly, went out of their way to make a deal we were comfortable with
Posted on DealerRater by GINGER.WEBER
Attentive and took care of all the reported issues. Including having a loaner car available which I really appreciated.
Strong communication through the process
Posted on DealerRater by PAUL.Y.PLOURDE
My experience has been usually with Jason and he always delivers excellent service and Tim also did the same so Palmen is in good hands .
Posted on DealerRater by Pmcginnis1
Good services and staff welcome u with a smiled also the place is very clean .
Posted on DealerRater by KRISTYKEVIN2223
They didn’t try to sell me anything. They simply did what I came in for, which is exactly how it should be.
Great service every time I bring my car to get service there from everyone in the organization. That's the reason why I continue to come back.
Posted on DealerRater by DanMcT
The experience is always perfect, Jason does the scheduling, and the work is always done when promised...they do a great job
Posted on DealerRater by jack carran
Kind and understanding very responsive great customer service I don’t have anything else to say
Posted on DealerRater by Melmiller452019
Amazing service and great communication from the advisor and technicians would definitely come back to get my vehicle serviced
Posted on DealerRater by LEAHG987
Tom Hoffman is always professional and friendly.
He appears to be aware of the customer’s needs. He recommends but never pushes you.
The drivers have always been safe drivers and friendly.
Posted on DealerRater by Doc
Dan Salisbury at Palmen found us a great car. He was super helpful, friendly and made our experience there go smoothly.
The work was done in a timely manner. The car was clean inside and out after the oil change and tire rotation
Posted on DealerRater by atraber77
I like the people that work here. They do everything they can when you need your vehicle repair done.
Posted on DealerRater by RichieRich$60
Great dealership. A pleasure dealing with your employees. They are professional, knowledgeable and friendly too
Posted on DealerRater by CATHY25
Everything was good. I love the truck Juan made sure that I had everything I asked for and drove the truck and delivered it to me and East Troy that was great. As far as the dealership they told me they would put all the paperwork on a thumb drive, which I have never received, and I still don’t have the paperwork for the sale of my truck. I was able to get the insurance because I looked up the VIN number on the Internet.
Posted on DealerRater by PEDALMAN10
Tim in service does a great job communicating and providing me with details about what service has been done to my vehicle.
I prefer this dealership for working on my cars. They are friendly and more accommodating. They are more reasonable on oil change prices than other dealerships.
Posted on DealerRater by TOMGEB1950
I really like Palmen. I feel they appreciate me as a customer and the service writers are all friendly.
I feel I can trust Tim with making sure my car is worked on properly.
Posted on DealerRater by Poepping.63
Service dept was all good even though they were checking in quite afew customers at the time
Posted on DealerRater by Edclark6595
Always good service there and the staff is very friendly and helpful! Would recommend to anyone!
Posted on DealerRater by Bridget Holland
Always the best service from the best salesman Dan Salisbury to service to a clean and comfortable dealership atmosphere.
Posted on DealerRater by 1cindilee1
They were really easy to work with,made sure the delivery process was fast sense we drove 2 hours to get there.Will definitely by another car here again.
Tim was by himself handling calls, customers in line and doing this with a sincere apology and a smile. I love this place, they make you feel like family, thanks for hiring great people!!
Had my Lyriq serviced in under 90 minutes as I waited in the lounge. I'm very grateful to Ben for rescheduling and providing on time service.
Posted on DealerRater by JCOLE1958
Roger Johnson did a wonderful job helping me with the choice of my truck. I have contacted him after my purchase and he has help me with every question. Great experience.
Was having a problem with a tire that was leaking air. The service team got me right in, found a nail in the tire, patched it and had me on my way. Thanks to Jeff Nagy and the whole service team.
Very thorough experience Jason is very knowledgeable, personable and great person to deal with I would recommend Palmen to everyone needing their vehicle repaired
I have always been satisfied with the service I’ve gotten. They do a great job
Posted on DealerRater by LINDAHLUCY
Great service. Randy was very helpful and Tyresse from the sales, was also excellent at answering questions.
Posted on DealerRater by justice.ackah
The Palmen Buick GMC team was amazing! The entire experience was a pleasure and I look forward to working with them the next time I am looking for a vehicle!
Posted on DealerRater by Bpruitt
I appreciate the attention given when scheduling a repair as well a a the courteous manner of Tim when I see him for service
Palmen had the selection of vehicles online up to date and accurate. I easily navigated their website looking for the vehicles they had, was able to reach out to someone immediately about 2 of the vehicles, and was able to get in immediately to review the car in person. They set up the appointment around my busy schedule, had everything ready when I arrived, and it took very little time to decide to purchase. Palmen was fair with their pricing, (thank you Nick) and Bil Richmond did a great job selling me this vehicle. Bil was very patient and answered all my detailed questions about the vehicle. He did a great job.
I’ve been coming here for many years, my salesman Dan Salsbury is very knowledgeable and does an excellent job of explaining vehicle features plus he’s a downright nice guy
This was the friendliest and most laid-back car-buying experience I could have imagined! I can't say enough great things about the atmosphere at Palmen. Conor's kind, calm energy made me feel like I was checking out a car with an old friend. He was knowledgeable, helpful, and made me feel at ease from the moment I walked in. Orlando was also incredibly kind, helpful, and professional. He made the finance process easy and stress free, which is usually the most stressful part of buying a car. From start to finish, everyone was great and the “Pop the Trunk” promotion was a fun bonus! I would happily make the 1.5-hour drive again to buy my next car from Conor at Palmen!
When I say Ali Farhan has been phenomenal with selling my husband and I a vehicle I mean it. This is the second one that we’ve purchased from the time I’ve reached he’s been responsive, educated and patient. Thank you so much for not trying to just make a sale but to make sure we left with what we wanted!! Go see him yall he’s the best
Logan is amazing. My husband was looking around the lot, and Logan came out to greet him. He was so personable and helpful. Little did he know he would sell two new Buicks that same day. He continues to contact us, making sure that all is right with our cars. We would not hesitate to do business with him again at Palmen. I have driven a Buick Enclave since 2012. This is my fourth Enclave. The service department, especially Jason, has always been efficient and thorough.
IT WAS THE BEST EXPERIENCE IVE HAD AT A DEALERSHIP . MR. ALI FARHAN IS THE BEST AND I APPRECIATE HIM AND MR. TOMMY FOR THEUR ASSISTANCE IN TAKING CARE OF ME AND GETTING ME THE BEST CAR. GOD BLESS AND TAKE CARE .
From the young lady who welcomed me as I walked into the dealership to the Finance Manager helping me sign all the documents, I felt very comfortable. The overall experience was terrific.
Ali, Nick and Orlando answered all my questions and worked with me to allow me to attain the truck I had always wanted.
We’ve bought 3 cars from GMC Palmen in the last 3 years and we’ve had great service! Even with minor issues happening here and there, they’re always quick to respond and help out to remedy the issues immediately and effectively.
Ali is probably one of the best salesman we’ve ever worked with in any field.. he’s smart and knows what he’s talking about, he is quick and to the point, he wants to help wherever he can and will get you resolutions to any issue immediately. He helps others even when it’s not within his job to do so. 10/10 recommendations over and over.
Conor is a newer salesman and is truly one of the nicest people and you can see he tries really hard to do the best for his customers. I know he is going to be great as he continues in this career. He cares about his job and his customers and it shows in the work that he does.
Great staff and experience. Ali was awesome to work with. He made absolutely sure I was satisfied with my entire experience. I will be recommending him to anyone I meet in the market for a new or used vehicle. I heard Palmen had superior customer service. Now I am a believer.
Adam made the car-buying experience truly exceptional. He was professional, attentive to my needs, and took the time to thoroughly answer every question I had.
The sales managers contributed to a welcoming and supportive atmosphere. I wholeheartedly recommend their team.
Thank you for your outstanding service!
What an experience!! I have purchased a lot of cars and I can honestly say Palmen Cadillac GMC was top notch and Ali was great not pushy not in a rush to make a deal very patient and just all around great salesman! Sales manager and finance manager were all great as well! I purchased a 2015 Mini Cooper S with 18.000 miles yes that is right only 18K miles and 1 owner vehicle and not only did they make my experience great Ali delivered my vehicle to my house in Park Ridge IL. Now that was above and beyond and I will definitely go back in the future for my next vehicle. Thank you Palmen auto group for being a TOP NOTCH Car Dealer.
Bought a car today at Palmen Buick GMC in Kenosha. The salesman Jeremy W. Was AMAZING! You hear stories of high pressure salesman, up selling, trying to add on things you don't need or want. Not Jeremy he listened asked questions and was extremely helpful. We were very happy. Go see and talk to Jeremy W. If in need of a car!!
Great service. I’m so happy with my experience here. The staff was extremely polite and went above and beyond to help me with every detail. They answered all my questions and made me feel valued as a customer. Five stars!
Good overall experience. Came in for routine service. People were friendly. Had a coffee bar and offered small complimentary snacks, cold water bottles, charging stations, work tables, kids room and more.
I had a great experience buying my truck. I initially called and spoke with Ali to go over numbers, and he was straightforward and easy to work with from the start. They actually ended up giving me a better deal than another dealership I had connections with, which really stood out.
I came in on a Friday, and by Tuesday they had already located the exact truck I was looking for. The whole process was smooth, efficient, and no time was wasted going back and forth.
I was originally referred by a family member who also had an easy, hassle-free experience, and I can say the same. They went straight to business, were transparent, and delivered on what they promised—that’s what ultimately earned my business. Highly recommend.
All personal involved were professionals, knew their jobs, polite, made buying a car enjoyable. Was pleased there was no high pressure tactics when deciding on the vehicle we wanted.
Dan and Orlando were amazing during my purchase. Would highly recommend this dealer. Honest, patient, friendly and were never pushy! Will visit here again and again!
⭐⭐⭐⭐⭐ I had an excellent experience working with Bill Richmond at Palm Mann Cadillac in Kenosha. Bill provided truly top-tier service and demonstrated outstanding knowledge of the vehicle’s features while taking the time to understand exactly what I was looking for. He made the entire process comfortable, informative, and tailored to my needs rather than just focusing on the sale.
Bill’s professionalism and attention to detail made the buying experience enjoyable from start to finish.
I also want to recognize Zach in Finance, who made the process swift and seamless while clearly explaining everything along the way. Zach was extremely knowledgeable and made the final steps easy and efficient, making the entire experience first-class.
What a wonderful dealership to work with!
The service was fast, friendly, and very efficient from start to finish. Working with Dan and Vince was truly a pleasure, Orlando too. They were welcoming, helpful, and made the whole experience easy and enjoyable. Jason, in Service went above and beyond to make my car perfect too.
I would happily recommend this dealership to anyone looking for a great car-buying experience. Five stars, two thumbs up, and nothing but nice things to say! We also received a great deal, and the car was exactly as promised, if not better. I could go on and on, but the five stars really say it all.
Update:
I also ordered a dash mat when I purchased the car, working with Jason in Service. They called me when it arrived, and it was installed perfectly while I waited. Everyone in the service department was fantastic — welcoming, professional, and truly attentive. Even though my appointment day happened to fall during a pretty bad snowstorm, everything was handled smoothly and efficiently without a hitch. The dash mat looks great and completely eliminates any reflection issues. Once again, the team delivered outstanding service from start to finish!
Ali was the the best sales guy I’ve ever had purchased a new truck was the best experience I’ve had so I came back and purchased another for my son with Ali. Smooth easy no pressure and best experience I’ve ever had anyone need a car or truck please go see Ali I highly recommend him the sales guy I’ve ever had thank you Ali
Randy from the shop, made it happen! It was smooth from start to finish.
My experience with GMC has been great!!! From Dan S and Orlando they are the best, left with my dream suv. They made it happen
Randy from the shop, made it happen! It was smooth from start to finish.
My experience with GMC has been great!!! From Dan S and the finance guy, they are the best
Loved the service! Everyone was so friendly and welcoming, which made my visit comfortable and stress-free. I definitely felt like I was in great hands.
Bil and Orlando were great to work with!! They were very thorough and efficient. My son loves the Chevy Volt we purchased!! Also, the dealership is well maintained.
Juan was fantastic, he guided us though the process and was patient as we went through the necessary steps. He was patient with us and answered all of our questions. We had a great experience at Palmen!
I’ve always had a great experience at the dealership. My services are quick, usually getting me in and out… and if I do have to wait, the waiting area has sufficient drinks & snacks for me.
Staff has always been helpful and I appreciate Ali for always making himself readily available to assist, on or off the clock! I appreciate their support!
This was by far the best car purchase experience I've ever had. From the moment I walked in I was greeted with kindness and respect. The sales person Ali was respectful, friendly and very knowledgeable. The Finance rep was equally has friendly and respectful. I would definitely go back and recommend my friends and family.
Jason was great to work with. He kept the service side organized, responded quickly, and followed through without being reminded. He also worked with the parts department to help the customer with out of pocket costs, which was appreciated. The details stayed clear and the process did not drag out.
Scheduled an oil change with Jason and he got me in promptly, but...... Way too much for an oil change on my silverado duramax diesel truck. It cost over 200.00 dollars and that's with a 15 dollar coupon and 28 dollars in Chevy points. Will look into other dealerships or oil change stores.
I have only been here for their service center. They have their SOPs well in order. Every instance has been smooth. The folks at the service counter were all very friendly, informative and professional. A well oiled machine! Pun intended.
Bil was a wonderful and professional sales person. He was polite willing to answer any questions. I thoroughly enjoyed the entire used car purchase experience and would highly recommend him for your next visit to this Lynch location. Bil thank you for all the help!
What a wonderful dealership to work with!
The service was fast, friendly, and very efficient from start to finish. Working with Dan and Vince was truly a pleasure, Orlando too. They were welcoming, helpful, and made the whole experience easy and enjoyable. Jason, in Service went above and beyond to make my car perfect too.
I would happily recommend this dealership to anyone looking for a great car-buying experience. Five stars, two thumbs up, and nothing but nice things to say! We also received a great deal, and the car was exactly as promised, if not better. I could go on and on, but the five stars really say it all.
Treated like family and everyone wanted to make sure that I had a vehicle that met my needs. No pressure by the people at the Palmen Dealership. The the Palmen Dealership is also very clean.
Palmen Buick GMC is the best! Dan Salisbury has sold my family so many cars over the past 20+ years, I've lost count. He's honest and helpful, and always works hard to find the right vehicle for us. Alfonzo and Orlando are relentless, working hard to get the best financing available. Jason in service is awesome. I know I can count on him to get our vehicles in for service in a timely manner with service handled with utmost care. I highly recommend Palmen Buick GMC.
Working with Ali at Palmen Buick-GMC- Cadillac was an excellent experience. He helped us purchase my Acadia from beginning to the end to be sure we were 100% satisfied. Everyone at Palmen is friendly, knowledgeable and efficient. I highly recommend Palmen!
Ali helped us purchase my 2023 beautiful Acadia at Palmen Buick-GMC-Cadillac in Kenosha seamlessly from beginning to the very end and all wrapped with a bow! I highly recommend working with him. He’s got your back, and makes sure you are 100% satisfied with your purchase. Everyone we worked with at Palmen was friendly, efficient and knowledgeable!
It was my trucks first service, they were very friendly and got my truck in and they were done in less than an hour. The waiting room was nice and they offered coffee, tea or water. Definitely will come here again.
Ali Farhan was an excellent salesperson to work with! I would highly recommend him!! He helped me through the entire process and he was responsive and professional!
Working With Dan Costantino is always a pleasure. He helped me select the right SUV for my family's needs. Tommy the sales manager, was fair with his pricing and appraisal of my trade. Zack in Finance was very helpful and efficient with paperwork and got me on the road quickly in my 2022 GMC Yukon Denali! Thank you all for a great car buying experience! You will get my recommendation for anyone looking for a new or used Buick, GMC or Cadillac.
We found Palmen Buick to have a good selection of vehicles, a helpful & friendly staff, a beautiful showroom, and the willingness to fit a car to our needs. Throughout the process, every step was explained well, and our questions were answered honestly and accurately.
From the time I entered the building I have received nothing but good customer service! From Tim to Ali, and Zac I was handled with supreme respect, courtesy, and professionalism. I came in for a car repair and left in a new 2025 Cadillac, I’m overwhelmed with gratitude and joy for PALMEN BUICK GMC CADILLAC. Thank you
I literally had no plans to buy a car, but left with a new car and can't be happier. I came in to have my car emission tested to renew my registration. While we were waiting for the test to be performed we saw a GMC Acadia on the showroom floor and checked it out. Ali, approached us asking if we needed help. We explained we were just waiting on my car to get tested and we were not actually shopping for a car. He said no worries and continued to talk to us while we waited. Ali gave us his card and said feel free to give him a call if we were ever in the market for a new or used car. We left with our old car that still did not pass emissions and discussed what to do. We had a lot of work done on the car recently, at a different dealership, but it still would not pass the emissions test.We decided putting more money into a 10 year old car did not make sense so I spend the afternoon doing research on new and used SUV's with third row seats and compared prices. The Acadia had good reviews and the price at Palmen was good compared to other dealerships. Ali had been so polite, professional, and social while we waited for our car so we decided to come back after work and take the Acadia for a test drive. Ali showed us several options on new and used SUV's with third rows, understanding that buying a car had not been our plan he wanted to give us options that would fit our needs and our budget. In the end we decided to go with a new car and purchased the 2025 Acadia Elevation, which we love so far. Ali did a great job assisting us in this process. Ali was knowledgable, professional, patient, and easy to work with.the entire process at Palmen was easy and enjoyable! We never felt pressured by Ali and this was the most pleasurable car buying experience we have ever had. I also have to mention that the financing side of the process was just as easy and Zach was just as great to deal with as Ali. Zach offered us upgrades and extensions to the car we were buying, but again never made us feel pressured to add anything. He was informative, funny, professional, and knowledgable as well. The entire experience was awesome and I would recommend Ali, Zach, and Palmen to my friends and family if they needed to buy a car.
I was really scared, my car was showing the check engine light and had a horrible explosion noise. They immediately helped me and took care of everything. I am beyond grateful.
My lease experience was top notch. Salesman Ali knew his stuff and made the leasing experience smoother. I would recommend dealership for your car needs.
I went in on the 9th after a phone call looking for a second vehicle. I met this amazing patient knowledgeable respectful man named Bil who communication skills are impeccable! I went here after a not so welcoming experience at a Kenosha Chevy dealer and I am thankful for the negative experience as a returning customer because that led me right to Palmen and I met Mr. BIL!! He led me to get exactly what I needed and the value was and still is mind blowing. The process was so smooth and high vibrational I refuse to go to another dealer after. And to finish up my transaction I met Zack and when I say this man is funny it was like being at my own comedy show with a famous comedian. This man is funny and will keep you on your toes . Even the owner greeted me with welcoming kindness and a smile coming and leaving! I appreciate this experience at Palmen and have been already recommending people to go see Mr. BIL. Thank you and I will see yall next year for another purchase.
At Palmen, working with Adam was a excellent experience. From the start Adam and team were welcoming and very accommodating helping me to find the right vehicle for me. The whole experience from start to finish was customer focused. Thx Adam and team for a wonderful car buying experience. I love my new truck.
I couldn’t be happier with my new truck and the entire experience! From Dan Salbery, who was absolutely the best salesperson I’ve worked with, to the management, parts, and service teams — everyone was top-notch. They made the whole process smooth, honest, and enjoyable. I’m so glad I bought my truck here and already look forward to future purchases. Highly recommend!
GREAT SERVICE! A very professional sales team, especially Ali Farhan. Ali ensured I was satisfied with my purchase.
Posted on DealerRater by Gunner
Pleasant experience, quick service, Cleanliness, complimentary snacks and water, keep you inform on your time frame
Posted on DealerRater by juju1674
Willing to go the extra mile to fit you in and make sure you get out again quickly. Love that they are a one stop shop for all my GMC Yukon XL maintenance and DMV needs! Other than tires and rotations, I do everything here because Jason is awesome and makes sure we get top shop service every visit since we moved to WI!
Posted on DealerRater by mary@vxconsultants.com
Great help and great experience They took very good care of us We have no complaints
Posted on DealerRater by PKRESSE82
Good service department. Too many texts to me about trading in my car to which no one responds to my answers.
Posted on DealerRater by Bill
I had a great experience I've already submitted this information online Done ?? I have nothing more to say I've already done the survey online
Posted on DealerRater by CHERYL .HADDICAN
Jason set the appt. , and did what he said he would do, in the time he said. Luv that! Service manager Dan First came out to greet me, didn’t have to but appreciated. Best service department I’ve ever dealt with and why I am on my 5th consecutive Cadillac.
Posted on DealerRater by jack carran
Helpful, knowledgeable, friendly and very professional. They were very helpful, knowledgeable friendly and professional. They lived up to their promises and our expectations.
Posted on DealerRater by ELIZABETH-SANDERS
Had an emergency and got me in! Call him last minute and he manages to get me in when I need him the most!
Posted on DealerRater by DTNOBLE
Tim is a great person and really does his best to towards customer satisfaction. The service has been good, but Tim's customer service is what keeps us coming there from Caledonia. Larry Colon sold us our last two vehicles. He is an awesome sales person and a great guy. He also, is another reason why we travel so far to come to this store.
Posted on DealerRater by JKOCJAN08
Excels in customer service. Jason is top notch! Service is prioritized to meet the customers needs.
Posted on DealerRater by robkarent
Changed out 3 wiper blades. It was very efficient. In and out in a half hour or so.
Posted on DealerRater by CSMOGER
I was able to take my car in for diagnostics in timely manner. Parts had to be ordered so was fixed the next week
Posted on DealerRater by macramé
Amazing as always Always a great experience, friendly staff - reliable service you can count on
Posted on DealerRater by JENNGROH75
Amazing as always! Jason is always great to work with, the whole Palmen group is great
Posted on DealerRater by JENNGROH75
Great service! Tim always takes care of me and my family. When problems arise he always has solutions.
Posted on DealerRater by MIKEBL53
Everything went well. I had 2 of my trucks oil. Changed in them. They got one in right away. And I picked one up and dropped the other one-off, and they got it done right away.
Posted on DealerRater by MIKEDULEK
Super friendly great customer service and A++++++ employees i had a great experience Thank you for a great experience ??
Posted on DealerRater by Frank_gonzalez79
Jason is very thorough and very friendly. When we need something service related, I always search out Jason.
Posted on DealerRater by cathydaronco7
Jason is very knowledgeable, we always have clear communication about the issue. Always great service!
Posted on DealerRater by melandleann
Amazing facility with great employees. The shop is impressive and cleaner than many peoples homes! Very pleasant lounge area for while you wait. Always great visiting.
Posted on DealerRater by JOEBUROW
Amazing facility with great employees. The shop is impressive and cleaner than many peoples homes! Very pleasant lounge area for while you wait. Always great visiting.
Posted on DealerRater by JOEBUROW
Amazing facility with great employees. The shop is impressive and cleaner than many peoples homes! Very pleasant lounge area for while you wait. Always great visiting.
Posted on DealerRater by JOEBUROW
Great service everyone Great service every time I take my care in for service. Always appreciate everything.
Posted on DealerRater by DanMcT
Have been bringing my car to Palmen for 20 years, working with Tim for most of it. He is always responsive and keeping me informed about the status of the car. He has made service recommendations that I have appreciated.
Posted on DealerRater by s_kutz
Efficient on time service which made the process of the repair work easier to deal with without any additional issues thank you
Posted on DealerRater by CMAJBA
Staff was always professional and friendly. I will always have Palmen as my primary dealership.
Posted on DealerRater by Pete
Dealership got us in quickly when other nearby dealerships had availability over a week away, truck was fixed quickly for an affordable price. Will return to Palmen next time vehicle needs work. Thank you for a great experience.
Posted on DealerRater by Michelleleindecker
Jason has been my go-to for years and I'm so grateful for all of his honest help ??
Posted on DealerRater by Erica P.
Jeremy did a fine job Overall it was good Jeremy was easy to deal with made us comfortable
Posted on DealerRater by RICHARD.PODEMSKI
My wife felt at ease and pressure free. One of my most stress-free vehicle buying experience ever.
Posted on DealerRater by ABELARDOTREVINO71
Easy and great. I will come back! Easy to schedule good work too Fast and complete
Posted on DealerRater by johncamosy
I always have excellent experiences when I have service done at Palmen. Tim Hoffman has always treated me with respect
Posted on DealerRater by COPPERPENNY810
I always get great and prompt service. Everyone is friendly and courteous. Tim and his team always provide great and prompt service. Everyone is friendly and courteous.
Posted on DealerRater by DEEB11778
Always get excellent care that's why I keep coming here Very satisfied with experience Definitely will return
Posted on DealerRater by denjenhill
Conor was very quick to come outside when the temperature was 98 degrees, He was very informative and knew what he was selling. Conor made us very comfortable when we just happened to stop in just to look. We had not intention of making a purchase that day. But it turned out we made a purchase on the spot and drove home with it. We highly recommend Conor ??????????
Posted on DealerRater by MRSTOY
The battery on my 2007 Saturn Sky died. I called Jason and he said he had one in stock. I headed over and, with a Sky, the right front fender has to be removed. I knew I didn't want to mess with it. The battery they had, because they need a special battery, failed. He searched all around for me and found one in Milwaukee that they got and by 3:00PM it was good to go. That's what separates Jason from all of the others and Palmen's for going the extra yard!!
Posted on DealerRater by PAUL.T.WEYRAUCH
It was the best service experience in my life! I very appreciate it! Best attitude! Professional team! Very fast! Highly recommend!
Posted on DealerRater by PYTEL1995
The service and Tim H are outstanding . That is why I came back to getting my car serviced at Palmen
Posted on DealerRater by JNBDENZIN
Great service. Took care of my car and needs. Tim understands the importance of customer service and he recognizes and remembers me as a customer.
Posted on DealerRater by nchristo1@mac.com
Always a pleasure. They always get it right. Car washed and cleaned inside also. Thanks.
Posted on DealerRater by blrchmnd
Everyone was super nice. The process was easy. Tommy and his staff were extremely efficient.
Posted on DealerRater by blrchmnd
I love working with Tim. He takes such good care of our family and our cars!
Posted on DealerRater by BFRANCETIC
My antenna had a code and needed replacement. The technician was very efficient and did a good job. Julie was excellent again in setting up the appointment and following through.
Posted on DealerRater by Jleuck112358
I've been coming for years because I've always been treated fairly and the prices are very competitive. The personal service especially keeps bringing me back.
Posted on DealerRater by rain012707
Friendly service Friendly service and great quality. I trust that I am fairly taken care of
Posted on DealerRater by rain012707
Reasonable. Reasonable to deal with. Communicative after sale when there was an issue with the car not having floor mats.
Posted on DealerRater by PATRIOTS53140
They handle my problems well, and Tim was more than friendly, helpful and kind. Tim brought my car forward because his men were busy.
Posted on DealerRater by ONENONLYBEAUTYQN
He was very kind and answer all my questions Checking on my car status at all time
Posted on DealerRater by KRISTYKEVIN2223
Amazing team including Ali and Zach Both took a large amount of time to help me navigate the process and leave with something i love
Posted on DealerRater by LJCOURTIER1993
Great job Good customer service always helps me get the best deal Palm is good
Posted on DealerRater by Wvenard59
Conor was very attentive and knowledgeable. A very polite young man, great service. I absolutely love my Envista !!!
Posted on DealerRater by GREENIES1956
Kind willing to work with you. Always created with kindness and and willing to help you with most of the things you need.
Posted on DealerRater by Rose Hensgen
Everyone was kind and helpful. Kept me informed in a courteous manner. I would use the service dept again.
Posted on DealerRater by donna.sigafus
Communication is a lacking a bit throughout the departments. Dan S is great. Dealership needs better communication.
Excellent The Palmen buying experience was flawless. Dan was extremely accommodating and made it pleasurable
Posted on DealerRater by MCOLLINS18
My problem today was to have diagnostic service done to find out why the AC lower control panel was not working. It took over three hours for this diagnosis. While I appreciated my service representative’s assistance I was uncomfortable with the length of time to assess my situation.but happy to find out what my problem apparently was and how to proceed to fix it. Otherwise always great service from the department.
Posted on DealerRater by CMAJBA
Always feel confident with the quality of service and comfortable with the service representative. Have always taken my car to Palmen since date of purchase for service and have never been disappointed .
Posted on DealerRater by Mareasner
I feel very confident with the service and the service men I have dealt with since I purchased my car in December of 2022.
Posted on DealerRater by Mareasner
Courteous and respectful. Reasonable amount of time and went above and beyond. They have always been helpful.
Posted on DealerRater by C1700beagle
Very easy and pleasant. Dan was super and easy to work with. Excellent customer service
Posted on DealerRater by Not happy
Great Dan was great. We have been buying from him for years. He makes things easy and is very through.
Posted on DealerRater by RDEVRIESJR
Best dealership there is Great deal, great staff, great service, great price, will buy from them again
Posted on DealerRater by Jack57
Tim was very helpful threw the whole process. Truck sounds like its running better all together. Service was quick with the amount that had to be done, much appreciated.
Posted on DealerRater by mcson95
Always great service at PALMEN. Never disappointed. Jason is always on top of things and communication is always spot on. Thanks again!!!
Posted on DealerRater by ALSANTI
The team was so accommodating and professional, if I had stayed in Wi. Payment would be my dealership. Thanks so much!
Posted on DealerRater by pjadomeit
I’ve been a palmen customer since Roger was still there. Always positive and helpful
Posted on DealerRater by maryjoy3
Was very impressed with the service. Did what I came there for an oil change only. I don’t like sales trying to sell me other services I would appreciate it just do what I came there for.
Posted on DealerRater by chaubrich
Always a great experience Always very courteous and make sure everything is thoroughly explained Perfect
Posted on DealerRater by TAMARAMULL
It's always a pleasure. They take their time and thoroughly explain everything...I've never had a bad experience
Posted on DealerRater by TAMARAMULL
Tommy is great to work with. Gives it to you straight. No back and forth
Posted on DealerRater by brodygreen19
For almost 48 years great service Whoever I've encountered in the 48 years that I've been going to that dealership have had great service and a great deal every time I buy a car
Posted on DealerRater by MMONTEMURROJR
Been with Palmen Motors for more than 30 years the experience is always the same excellent
Posted on DealerRater by MMONTEMURROJR
I explained the problems I'm having and was given options. I was treated fairly and respectfully.
Posted on DealerRater by SPINACHER7
Great customer service, and great to work with. This is the third car we’ve bought through them
Posted on DealerRater by conch1014
Dealt with Julie in the service department. She is top notch. Every one that I have dealt with at Palmen is great
Posted on DealerRater by br2718
The Service Dept was staffed be friendly, helpful, and knowledgeable employees i.e. Julie.
The sales area was clean with a nicely applied waiting area.
Posted on DealerRater by g.will
Nice and prompt and explained everything She said when the parts came in, she will let me know
Posted on DealerRater by JAMESHANRAHAN10
Julie was polite and very helpful. She explained everything to me to my satisfaction. It is always a pleasant experience when I visit Palmen.
Posted on DealerRater by JANETP1131
I have always thought it was a nice place. It's clean, welcoming, and the staff is friendly.
Posted on DealerRater by jkp1224
We specifically buy cars that we know Jason can service for us. He is the reason we've been loyal to your shop. Most trustworthy and honest person and I know I never have to get a 2nd opinion or 2nd guess anything he tells us about our cars. I refer Jason to everyone!
Posted on DealerRater by AMYHYLAND06
Tim got my vehicle in when I was experiencing problems. Problem was taken care of in a timely manner. Always have had an excellent experience since vehicle purchase in 2021.
Posted on DealerRater by KarenJH
Tim has always gotten me in and taken care of me. My schedule is ridiculous so I really appreciate it.
Posted on DealerRater by meddy3
Ben was awesome. Got me in and got me out. Truly turned out to be a very good experience.
Posted on DealerRater by DBERGESON
Very prompt and professional staff. Completely happy with the work that was performed. New loaner vehicle was much appreciated.
Posted on DealerRater by Ridgerunner
There isn't much to say. It was an oil change and accomplished with no problems or fanfare.
Posted on DealerRater by BOB.BURGERMEISTER
Easy to work with, no surprises. Deal was as agreed upon Dan Salisbury was a true professional
Posted on DealerRater by Dmurf244
Great, timely service for a recall and they washed my car for free.. A+ service.
Posted on DealerRater by jrndomsmom
Julie was very informative and made sure I had a loner to drive. Excellent service person to work with!
Posted on DealerRater by tink2331
Excellent service department! Very professional staff and service always completed in a timely manner. Tim Hoffman is exceptional to work with.
Posted on DealerRater by SJD3407
Polite, answered all my questions, went out of his way to get the info I needed and very thorough in knowing his job.
Posted on DealerRater by ABOLYARD
Everything went very smoothly Tommy and his Sales team are great Very satisfied, I will talk to them about my next purchases in the future
Posted on DealerRater by Erog
Everyone at Palmen treated me very well. Everyone was very knowledgeable, friendly and answered all my questions. I am telling all my family, friends to stop at Palmen's . In the future I will shop at Palmen's. Great people at Palmen's
Posted on DealerRater by Badger2244
Everyone at Palmen treated me very well. Everyone was very knowledgeable, friendly and answered all my questions. I am telling all my family, friends to stop at Palmen's . In the future I will shop at Palmen's. Great people at Palmen's
Posted on DealerRater by Badger2244
The process was seamless. Adam was very upfront and supportive throughout. No back handedness involved at all I felt very safe for my first big girl purchase.
Posted on DealerRater by ADRIANNAPHIPP
Wonderful team! The team at Palmen GMC was wonderful to work with. I would recommend them.
Posted on DealerRater by SCSERENITY
Second to none, complete trust in Dan First and his team! They are the best!
Posted on DealerRater by Jolingd
Polite, answered all my questions, went out of his way to get the info I needed and very thorough in knowing his job.
Posted on DealerRater by ABOLYARD
Best service I've ever had purchasing a vehicle Best service I've ever had while purchasing a vehicle Logan and Orlando made it a breeze !
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