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Been going here for years and I highly recommend it. They have good service and and communication .
Tim was very pleasant and had my problem taken care of quickly courteoslyI.I I , would highly recommend Palmen
Well thank god for Palmen they took care of my car so far it’s good good price I love my little verano
Explained everything from start to finish. Easy and uncomplicated. I knew what to expect. Great friendly service!
Fast and accommodating
We continue to bring our vehicles in for routine maintenance even after our warranties expire. Great service and easy to work with.
I’ve been working with Tim for at least 10 years. He always provides excellent customer service.
The dealership employees are always professional and work is explained before it is performed. All work is done in a timely manner.
Tim is always so efficient and nice when I come. He always calls me if something unexpetantly arises with my vehicles. He is so nice and funny too.
Jason was awesome. He was able to get me in last minute, kept me informed on what was happening, & he helped me with a shuttle ride home & back to dealership to pick up my vehicle.
I love taking our cars to Palmen. Especially because of Tim. He takes such good care of mine and my kids cars!
Amazing team over at Palmen! If you are in the market for a new car and want to ensure you have the best support at the dealership and beyond... this is the place to go!
Great Service for 50 years
Clean comfortable waiting area. Friendly helpful staff. Randy got me scheduled fast and convenient. Work completed on time and my vehicle was cleaner than when I brought it in.
I had an amazing experience during my time with the service department. Jason was very clear and communicative with my needs. I was told the service should take about 4 hours and it was on the dot. Provided accommodations for me while my vehicle was worked on. I couldn’t speak more highly of my time and the service.
Ben, he has taken very good care of me. The car has given me a lot of trouble. He finally was the one to fix it.
Jason was very nice, courteous & respectful. He explained what was found wrong on my car& how it would be repaired. I felt safe at Palmens & was comfortable waiting. Even though it took 2 visits for the repair to be accomplished, the needed parts did arrive in a reasonable amount of time & the second mechanic assured me it would be done right & it was. Thank you
I always have a pleasant experience when I bring my car in for service. Everyone is very attentive and make sure any questions I have are thoroughly answered.
Jason was very professional. Entire process was quick and easy. Everything was explained in a clear manner. My wife and I had a great experience in which we felt we were not taken advantage of.
Great place! Every one was so nice and explained what they were doing. Good treats too!
have used for past 3 vehicles so have had positive experience in past. have recommended
Efficient. Appointment was scheduled for the day after I called. First oil change and tire rotation on my new car.
Job was completed quickly and professionally. Employees from service manger on down were helpful and friendly.
This is a good crew. They gave me a good trade-in value and made the whole transaction relatively painless.
Absolutely the best dealership to work with buying a vehicle! Bil was our salesman , very polite , knowledgeable and was able to answer all our questions . Mist definitely would do business with Palmen Gmc again !
I avoided buying a car in person after my last experience purchasing a new vehicle(different make/different dealer). I took a chance purchasing from Palmen because of my experiences with the service department over the last ~10 years and was pleasantly surprised that the process was transparent and the staff easy to work with.
Tim was able to fit me in to get the alternator replaced. He arranged for a rental and I got my car back in a timely fashion. Tim was awesome as usual in resolving my Acadia's issue! Thanks!
Always good service Jason always takes good care of me and informs me of upcoming items.
Great service. Couldn’t ask for a greater service. I will always take my car here.
This was my 3rd car from Palmen. I keep coming back, so they must be good.
From the moment we met Mr. Bill Richmond, he was the best salesman we have had over our many years. Th patience, calmness, interest, and non aggressiveness was very much appreciated by both of us. And he found our dream truck 300 miles away and we are enjoying it. Thank you for your salesmanship.
I am mostly impressed with Adam Grant. He sold me a car that cost more than I wanted to pay, but it had features that helped me to decide to buy it. Especially having AWD and being a certified vehicle. Also the signing went smoothly and I took the car home without having actually paid anything on it yet. I am 85 year old and I was treated respectfully, Particularly by Adam and Zack.
Jason is the best service representative. He always informs me of the information that I need for my vehicle.
Palmen did a great job getting my truck in quick and and repaired on time.
Great customer service for oil change and maintenance checks. I appreciate the shuttle service for work and back.
Friendly, nice waiting area It was everything that I wanted, except I was expecting a better car wash.
Jason really went out of his way to help me get my truck ready for summer! Work was great, timing was great, and incredible value.
Tim Hoffman was very professional and knowledgeable as usual. He continues to demonstrate and show outstanding customer service!
Orlando was an excellent representative to your dealership explaining all of the Paperwork that had to be done to complete the sale.
The Dealership was very friendly and the staff very knowledgeable. I felt very comfortable and confident with my salesman. Would recommend them.
My experience with this dealership was exceptional. Very efficient and expedited process. They listened to everything I asked for and delivered on it. Very personable staff all around. Very different than other experiences I’ve had at car dealerships.
Great service and the work was done correctly and in a quick length of time.
Clean environment, quick service Very easy to make an appointment in a timely manner. Vehicle ready when promised.
Very professional, clean surroundings, ready as promised. Convenient waiting area and clean restrooms Convenient location.
Tim is an absolute pleasure to work with! Couldn't say enough about him and my good experience with palmen.
Tim was fantastic from the very beginning. Communication was great and service was fast. Happily will continue to have our car serviced there.
Such friendly people work there
Did what was promised without a bunch of drama Helpful and timely in communications to me
Very friendly and answer all my questions. Provided the exact time my vehicle would be ready and it was spot on!
As always the staff was friendly and helpful. The problem was found quickly and fully explained. The cost was reasonable.
Very professional
Adam showed great customer service from start to finish. He made sure I was happy and his constant follow up showed me that he was invested in the deal. Great work!
It was great The salesman when up and beyond to make sure that we got the vehicle that we wanted
He was friendly and courteous. He made sure I was taken care of and giving a reminder to get my card punched (oil change).
One of the best I have ever had. The staff was amazing Would recommend to everyone
My system showed that I had a tire low on air. I stopped in without an appt and while it was a screw in my tire vs just needing air, the mechanics handled my issue and I was on my way.
Been working with Tim Hoffman for many years. He and Palmen have always taken care of my vehicles. Thanks!
I've being going there for many years and have always been pleased with the service received
Jason always does a great job taking care of what we need at Palmen GMC
Everything was quick and easy - everyone in the office and the service guys were pleasant and welcoming
Perfect oil change from the best technician really took care of my car and I am very appreciative
Once again I had a great experience at Palmen Cadillac service. Tim Hoffman is the consummate professional with excellent knowledge and expertise. The necessary repairs were completed on time. Tim kept me well informed about the repairs, cost and time of completion. It’s such a great experience to have competent service professionals and a service manager who puts customer service and satisfaction first. Kudos to Tim and the entire staff for their dedication to customer service. Thanks again.
Things were handled well and smoothly with no issues problems. I would recommend Tim to anyone.
I've been using Palmen dealership for maintenance on my car, a 2017 Buick Regal since I purchased it in 2017. My experience with Palmen has been excellent each and every time maintenance work has done. I am very pleased with the treatment I receive. top notch all the way.
Very professional, very organized. I'm just happy with it I will continue to bring my vehicle there whenever it needs service. Uh, yeah, really don't know what else to say
I am 100% satisfied with my level of service.
The service representative explained everything to us before signing paperwork. We appreciate the upfront explanation on the service we're paying for.
Jason is always the best and makes sure everything is top notch when driving away.
They were kind, welcoming, understanding, helpful and very professional. The best service I have ever experienced. This was my 2nd vehicle I purchased from Palmer. I am a customer for life thank you
Adam Grant was great to work with. He made transition smooth, he was very professional, friendly and well informed. This was my second purchase from Palmen Buick GMC and I couldn't be more pleased. I am a Palmen customer for life! Thank you!
Professional took care of my issue, and had everything set up and ready to go.
Welcoming. ..Professional...Kind...and Dependable!! Whenever I arrive at Palmen, I am always welcomed and taken care of promptly. I am a valued customer of Palmen's forever!??
Everything perfect, super nice and helpful sellers Adam and his team do it great work, niec people don't make pressure on customer piek other dealer, explain everything right, they have a good approach to the customer
I really had a great experience there, everyone was nice and felt very comfortable there
Great dealer ship very friendly staff from management to sales to all the service advisors
It took longer than expected but I feel they did a thorough job and the waiting room was comfortable.
They are always excellent and my Service Advisor - Jason Garon is always very attentive and knowledgeable.
The whole experience was very nice and even though everyone was thrown in to a different game they reacted professionally and well done.
Great service
Was very satisfied with everything and would recommend you to anybody. Thank you for wanting my opinion
They got me in with my appointment I was able to drop it off with no problem the day before. Then I was called and I went to pick up my truck and On my way! Thank you for that CUSTOMER SERVICE ??????????
Great service, personnel was courteous, vehicle was clean, it was done on time, and done right!
Promptly took care of me. Answered my questions. Services performed in a timely manner. Love that I get a free car wash after.
Always excellent service and Jason is very attentive and knowledgeable- thanks again Jason!! Love you Guys!
Everyone was helpful and patience. We never felt rushed or pushed into anything. Thank you.
I thought the service was excellent. I was glad Tim found the problem I didn't know about.
one of the reasons i return to palmen is because of Tim Hoffman! he is always so considerate and helpful and always respectful! Everyone at the dealership is very friendly, very professional and helpful
Easy to work with and professional, they answered our questions. We have purchased many vehicles from Palmen before and will continue to come back to this dealer. Bil Richmond is extremely helpful and he said that if I have any questions or concerns to contact him. He worked with me to set up the OnStar and some of the vehicle features. Thank you to Bil for all his assistance.
They have always treated me fairly and competently. This visit was no different my car was pulled into service promptly and was returned washed and dried.
Always the Best! They have great customer service and always do a great job. Like I said, they are the best!
Jason always takes care of my wife and I when we come in. He knows I don't mess around when comes to things. So he knows we like our vehicles take care of.
Great service, fast and friendly, along with great prices, very reliable, and a free car wash , everything was perfect
Fast and reliable would definitely recommend Jason and his crew to ask my friends and family
Jason gives you the feeling that he is there for you and your needs, not a sales/service agenda of unnecessary repairs.
Great dealership! ! Great dealership Great great great great great great great great great great great great great dealership
Dan was great and easy to work with. Zack also provided great service to us.
ADAM THE SALESMAN AND ORLANDO THE FINANCE DEPARTMENT ARE GREAT TO WORK WITH. THEY MADE THE PROCESS EASY. I WILL DEFINATELY BUY FROM THIS DEALERSHIP IN THE FUTURE. GREAT GUYS THERE.
Great It was a great experience, timely service, and the price is what was quoted
I like to place. I know my car will be taking care of the best. Thank you.
Adam treated me like a long time friend and everyone involved made the process smooth and enjoyable. Got a good deal and never felt pressured. Getting some solid cookies after the deal was also a nice touch.
Palmen had the selection of vehicles online up to date and accurate. I easily navigated their website looking for the vehicles they had, was able to reach out to someone immediately about 2 of the vehicles, and was able to get in immediately to review the car in person. They set up the appointment around my busy schedule, had everything ready when I arrived, and it took very little time to decide to purchase. Palmen was fair with their pricing, (thank you Nick) and Bil Richmond did a great job selling me this vehicle. Bil was very patient and answered all my detailed questions about the vehicle. He did a great job.
professional :) thanks for the service
I’ve been coming here for many years, my salesman Dan Salsbury is very knowledgeable and does an excellent job of explaining vehicle features plus he’s a downright nice guy
This was the friendliest and most laid-back car-buying experience I could have imagined! I can't say enough great things about the atmosphere at Palmen. Conor's kind, calm energy made me feel like I was checking out a car with an old friend. He was knowledgeable, helpful, and made me feel at ease from the moment I walked in. Orlando was also incredibly kind, helpful, and professional. He made the finance process easy and stress free, which is usually the most stressful part of buying a car. From start to finish, everyone was great and the “Pop the Trunk” promotion was a fun bonus! I would happily make the 1.5-hour drive again to buy my next car from Conor at Palmen!
When I say Ali Farhan has been phenomenal with selling my husband and I a vehicle I mean it. This is the second one that we’ve purchased from the time I’ve reached he’s been responsive, educated and patient. Thank you so much for not trying to just make a sale but to make sure we left with what we wanted!! Go see him yall he’s the best
Always a pleasant experience at Palmen Buick in Kenosha
Logan is amazing. My husband was looking around the lot, and Logan came out to greet him. He was so personable and helpful. Little did he know he would sell two new Buicks that same day. He continues to contact us, making sure that all is right with our cars. We would not hesitate to do business with him again at Palmen. I have driven a Buick Enclave since 2012. This is my fourth Enclave. The service department, especially Jason, has always been efficient and thorough.
THANKS TO MR.Tommy GUARNIRRI HED THE best and I appreciate him for helping me in every way and being My Advocate. Thanks God Bless
IT WAS THE BEST EXPERIENCE IVE HAD AT A DEALERSHIP . MR. ALI FARHAN IS THE BEST AND I APPRECIATE HIM AND MR. TOMMY FOR THEUR ASSISTANCE IN TAKING CARE OF ME AND GETTING ME THE BEST CAR. GOD BLESS AND TAKE CARE .
From the young lady who welcomed me as I walked into the dealership to the Finance Manager helping me sign all the documents, I felt very comfortable. The overall experience was terrific. Ali, Nick and Orlando answered all my questions and worked with me to allow me to attain the truck I had always wanted.
We’ve bought 3 cars from GMC Palmen in the last 3 years and we’ve had great service! Even with minor issues happening here and there, they’re always quick to respond and help out to remedy the issues immediately and effectively. Ali is probably one of the best salesman we’ve ever worked with in any field.. he’s smart and knows what he’s talking about, he is quick and to the point, he wants to help wherever he can and will get you resolutions to any issue immediately. He helps others even when it’s not within his job to do so. 10/10 recommendations over and over. Conor is a newer salesman and is truly one of the nicest people and you can see he tries really hard to do the best for his customers. I know he is going to be great as he continues in this career. He cares about his job and his customers and it shows in the work that he does.
Great staff and experience. Ali was awesome to work with. He made absolutely sure I was satisfied with my entire experience. I will be recommending him to anyone I meet in the market for a new or used vehicle. I heard Palmen had superior customer service. Now I am a believer.
Adam made the car-buying experience truly exceptional. He was professional, attentive to my needs, and took the time to thoroughly answer every question I had. The sales managers contributed to a welcoming and supportive atmosphere. I wholeheartedly recommend their team. Thank you for your outstanding service!
What an experience!! I have purchased a lot of cars and I can honestly say Palmen Cadillac GMC was top notch and Ali was great not pushy not in a rush to make a deal very patient and just all around great salesman! Sales manager and finance manager were all great as well! I purchased a 2015 Mini Cooper S with 18.000 miles yes that is right only 18K miles and 1 owner vehicle and not only did they make my experience great Ali delivered my vehicle to my house in Park Ridge IL. Now that was above and beyond and I will definitely go back in the future for my next vehicle. Thank you Palmen auto group for being a TOP NOTCH Car Dealer.
Jeff Haines did a great job helping me buy my jeep.
Bought a car today at Palmen Buick GMC in Kenosha. The salesman Jeremy W. Was AMAZING! You hear stories of high pressure salesman, up selling, trying to add on things you don't need or want. Not Jeremy he listened asked questions and was extremely helpful. We were very happy. Go see and talk to Jeremy W. If in need of a car!!
Great service. I’m so happy with my experience here. The staff was extremely polite and went above and beyond to help me with every detail. They answered all my questions and made me feel valued as a customer. Five stars!
Highly recommended!
Highly recommend this dealership!!!
Absolutely loved my experience here! Super friendly staff, quick process, and I drove home in the perfect car. Best dealership I’ve ever been to!
Fantastic dealership! Helpful team, great selection, and I couldn’t be happier with my new car. Five stars all the way!
Amazing customer service from knowledgeable staff that made the purchasing of a car easy and efficient. I would definitely buy from them again!!!
I like coming to visit yall shop y’all do good work
Service department rocks! Good people all around! Go see Bill Richmond for you new or used car or truck. Tell him Rich sent you!
Good overall experience. Came in for routine service. People were friendly. Had a coffee bar and offered small complimentary snacks, cold water bottles, charging stations, work tables, kids room and more.
Always professional and courteous
I had a great experience buying my truck. I initially called and spoke with Ali to go over numbers, and he was straightforward and easy to work with from the start. They actually ended up giving me a better deal than another dealership I had connections with, which really stood out. I came in on a Friday, and by Tuesday they had already located the exact truck I was looking for. The whole process was smooth, efficient, and no time was wasted going back and forth. I was originally referred by a family member who also had an easy, hassle-free experience, and I can say the same. They went straight to business, were transparent, and delivered on what they promised—that’s what ultimately earned my business. Highly recommend.
A wonderful experience from start to finish. Our salesman Juan Resendiz was very professional and charming. We highly recommend this dealer.
All personal involved were professionals, knew their jobs, polite, made buying a car enjoyable. Was pleased there was no high pressure tactics when deciding on the vehicle we wanted.
Great dealership. Everyone was really professional and helpful with no pressure.
We’ve been long time customers, great customer service from Ali
Service was great. Problem is Cadillac parts on back order from Vendor for 3 weeks. Still dealing with supply chain issues, COVID was a long time ago.
Dan and Orlando were amazing during my purchase. Would highly recommend this dealer. Honest, patient, friendly and were never pushy! Will visit here again and again!
Fare price polite people
⭐⭐⭐⭐⭐ I had an excellent experience working with Bill Richmond at Palm Mann Cadillac in Kenosha. Bill provided truly top-tier service and demonstrated outstanding knowledge of the vehicle’s features while taking the time to understand exactly what I was looking for. He made the entire process comfortable, informative, and tailored to my needs rather than just focusing on the sale. Bill’s professionalism and attention to detail made the buying experience enjoyable from start to finish. I also want to recognize Zach in Finance, who made the process swift and seamless while clearly explaining everything along the way. Zach was extremely knowledgeable and made the final steps easy and efficient, making the entire experience first-class.
We were very pleased with how smooth the process went buying our new car. We will highly recommend the dealership!
Exelente servicio y rápido.
What a wonderful dealership to work with! The service was fast, friendly, and very efficient from start to finish. Working with Dan and Vince was truly a pleasure, Orlando too. They were welcoming, helpful, and made the whole experience easy and enjoyable. Jason, in Service went above and beyond to make my car perfect too. I would happily recommend this dealership to anyone looking for a great car-buying experience. Five stars, two thumbs up, and nothing but nice things to say! We also received a great deal, and the car was exactly as promised, if not better. I could go on and on, but the five stars really say it all. Update: I also ordered a dash mat when I purchased the car, working with Jason in Service. They called me when it arrived, and it was installed perfectly while I waited. Everyone in the service department was fantastic — welcoming, professional, and truly attentive. Even though my appointment day happened to fall during a pretty bad snowstorm, everything was handled smoothly and efficiently without a hitch. The dash mat looks great and completely eliminates any reflection issues. Once again, the team delivered outstanding service from start to finish!
Great service from Dan Constantino, and the rest of the staff at Palman. First time there, won’t be the last!
Worked with Jose Martin, he was very helpful and worked with me until I could get the car I wanted.
Ali was the the best sales guy I’ve ever had purchased a new truck was the best experience I’ve had so I came back and purchased another for my son with Ali. Smooth easy no pressure and best experience I’ve ever had anyone need a car or truck please go see Ali I highly recommend him the sales guy I’ve ever had thank you Ali
Friendly service. I trust their expertise
Excellent service. Long time customer. Honest disclosure of problems, costs, and options.
Randy from the shop, made it happen! It was smooth from start to finish. My experience with GMC has been great!!! From Dan S and Orlando they are the best, left with my dream suv. They made it happen
Randy from the shop, made it happen! It was smooth from start to finish. My experience with GMC has been great!!! From Dan S and the finance guy, they are the best
Loved the service! Everyone was so friendly and welcoming, which made my visit comfortable and stress-free. I definitely felt like I was in great hands.
Great sales
Bil and Orlando were great to work with!! They were very thorough and efficient. My son loves the Chevy Volt we purchased!! Also, the dealership is well maintained.
Juan was fantastic, he guided us though the process and was patient as we went through the necessary steps. He was patient with us and answered all of our questions. We had a great experience at Palmen!
Jason Garon is the best. He is phenomenal mechanic and the main reason I continue to bring my car there for maintenance.
I’ve always had a great experience at the dealership. My services are quick, usually getting me in and out… and if I do have to wait, the waiting area has sufficient drinks & snacks for me. Staff has always been helpful and I appreciate Ali for always making himself readily available to assist, on or off the clock! I appreciate their support!
Huge thanks to Dan C for making the car-buying process easy and enjoyable.
The service department always goes above and beyond to make me happy.
This was by far the best car purchase experience I've ever had. From the moment I walked in I was greeted with kindness and respect. The sales person Ali was respectful, friendly and very knowledgeable. The Finance rep was equally has friendly and respectful. I would definitely go back and recommend my friends and family.
They made for an effortless online purchase.
Jason was great to work with. He kept the service side organized, responded quickly, and followed through without being reminded. He also worked with the parts department to help the customer with out of pocket costs, which was appreciated. The details stayed clear and the process did not drag out.
Scheduled an oil change with Jason and he got me in promptly, but...... Way too much for an oil change on my silverado duramax diesel truck. It cost over 200.00 dollars and that's with a 15 dollar coupon and 28 dollars in Chevy points. Will look into other dealerships or oil change stores.
Great staff. Very friendly. I appreciate that they provide coffee, snacks and a clean waiting area. Highly recommend.
I have only been here for their service center. They have their SOPs well in order. Every instance has been smooth. The folks at the service counter were all very friendly, informative and professional. A well oiled machine! Pun intended.
Bil was a wonderful and professional sales person. He was polite willing to answer any questions. I thoroughly enjoyed the entire used car purchase experience and would highly recommend him for your next visit to this Lynch location. Bil thank you for all the help!
What a wonderful dealership to work with! The service was fast, friendly, and very efficient from start to finish. Working with Dan and Vince was truly a pleasure, Orlando too. They were welcoming, helpful, and made the whole experience easy and enjoyable. Jason, in Service went above and beyond to make my car perfect too. I would happily recommend this dealership to anyone looking for a great car-buying experience. Five stars, two thumbs up, and nothing but nice things to say! We also received a great deal, and the car was exactly as promised, if not better. I could go on and on, but the five stars really say it all.
Treated like family and everyone wanted to make sure that I had a vehicle that met my needs. No pressure by the people at the Palmen Dealership. The the Palmen Dealership is also very clean.
Very good service.
Our experience at Palmen was exceptional. Thank you to Ali, Orlando and Tommy for treating us so well. We love our 2024 GMC Terrain!
We got the best services!
Figured problem out
Palmen Buick GMC is the best! Dan Salisbury has sold my family so many cars over the past 20+ years, I've lost count. He's honest and helpful, and always works hard to find the right vehicle for us. Alfonzo and Orlando are relentless, working hard to get the best financing available. Jason in service is awesome. I know I can count on him to get our vehicles in for service in a timely manner with service handled with utmost care. I highly recommend Palmen Buick GMC.
Very professional and helpful! They go out of their way to make sure you're taken care of!
Working with Ali at Palmen Buick-GMC- Cadillac was an excellent experience. He helped us purchase my Acadia from beginning to the end to be sure we were 100% satisfied. Everyone at Palmen is friendly, knowledgeable and efficient. I highly recommend Palmen!
Ali helped us purchase my 2023 beautiful Acadia at Palmen Buick-GMC-Cadillac in Kenosha seamlessly from beginning to the very end and all wrapped with a bow! I highly recommend working with him. He’s got your back, and makes sure you are 100% satisfied with your purchase. Everyone we worked with at Palmen was friendly, efficient and knowledgeable!
First oil change. New car. They did a great job with my car. Would definitely recommend.
It was my trucks first service, they were very friendly and got my truck in and they were done in less than an hour. The waiting room was nice and they offered coffee, tea or water. Definitely will come here again.
Great service. We purchase all our vehicles here
Ali Farhan was an excellent salesperson to work with! I would highly recommend him!! He helped me through the entire process and he was responsive and professional!
Great customer service, Jason in service is always great to work with!
I have purchased 2 vehicles here. Was pretty easy and little hassle
Always friendly and even though I was only having an oil change, they gave my car the once over and checked everything. Didn’t take long either.
Always a great experience. Prompt service and great employees.
Manager Nick Faciano and Adam in sales were a pleasure to work with in getting my wife into Cadillac IQ. Thank you.
Been doing business for 35 years with Palman. They are the best.
Lawrence S. is my favorite salesman and always goes above and beyond to give me the best service. He's definitely a deal closer
Working With Dan Costantino is always a pleasure. He helped me select the right SUV for my family's needs. Tommy the sales manager, was fair with his pricing and appraisal of my trade. Zack in Finance was very helpful and efficient with paperwork and got me on the road quickly in my 2022 GMC Yukon Denali! Thank you all for a great car buying experience! You will get my recommendation for anyone looking for a new or used Buick, GMC or Cadillac.
Everyone was very accommodating and very kind. They offered to wash my truck. MUCH APPRECIATED
We found Palmen Buick to have a good selection of vehicles, a helpful & friendly staff, a beautiful showroom, and the willingness to fit a car to our needs. Throughout the process, every step was explained well, and our questions were answered honestly and accurately.
Good service and good people.
From the time I entered the building I have received nothing but good customer service! From Tim to Ali, and Zac I was handled with supreme respect, courtesy, and professionalism. I came in for a car repair and left in a new 2025 Cadillac, I’m overwhelmed with gratitude and joy for PALMEN BUICK GMC CADILLAC. Thank you
I literally had no plans to buy a car, but left with a new car and can't be happier. I came in to have my car emission tested to renew my registration. While we were waiting for the test to be performed we saw a GMC Acadia on the showroom floor and checked it out. Ali, approached us asking if we needed help. We explained we were just waiting on my car to get tested and we were not actually shopping for a car. He said no worries and continued to talk to us while we waited. Ali gave us his card and said feel free to give him a call if we were ever in the market for a new or used car. We left with our old car that still did not pass emissions and discussed what to do. We had a lot of work done on the car recently, at a different dealership, but it still would not pass the emissions test.We decided putting more money into a 10 year old car did not make sense so I spend the afternoon doing research on new and used SUV's with third row seats and compared prices. The Acadia had good reviews and the price at Palmen was good compared to other dealerships. Ali had been so polite, professional, and social while we waited for our car so we decided to come back after work and take the Acadia for a test drive. Ali showed us several options on new and used SUV's with third rows, understanding that buying a car had not been our plan he wanted to give us options that would fit our needs and our budget. In the end we decided to go with a new car and purchased the 2025 Acadia Elevation, which we love so far. Ali did a great job assisting us in this process. Ali was knowledgable, professional, patient, and easy to work with.the entire process at Palmen was easy and enjoyable! We never felt pressured by Ali and this was the most pleasurable car buying experience we have ever had. I also have to mention that the financing side of the process was just as easy and Zach was just as great to deal with as Ali. Zach offered us upgrades and extensions to the car we were buying, but again never made us feel pressured to add anything. He was informative, funny, professional, and knowledgable as well. The entire experience was awesome and I would recommend Ali, Zach, and Palmen to my friends and family if they needed to buy a car.
Palmen Buick GMC is a great place to do business with. The Service Dept. Is excellent and my S/A Jason Gordon is the Best!!
Payment makes it easy. Darrell Jones still checks in with me about me and my GMC Terrain.
Had a good experience and the men that took care of me was great. Got what I wanted.thank you
Nat Zunkel was a low pressure salesman who put me in a lease and in the right vehicle for me. He also worked to make it affordable.
I was really scared, my car was showing the check engine light and had a horrible explosion noise. They immediately helped me and took care of everything. I am beyond grateful.
Tom and Larry were absolutely great. Thank you so much for all of your help. The process was painless.
My lease experience was top notch. Salesman Ali knew his stuff and made the leasing experience smoother. I would recommend dealership for your car needs.
I went in on the 9th after a phone call looking for a second vehicle. I met this amazing patient knowledgeable respectful man named Bil who communication skills are impeccable! I went here after a not so welcoming experience at a Kenosha Chevy dealer and I am thankful for the negative experience as a returning customer because that led me right to Palmen and I met Mr. BIL!! He led me to get exactly what I needed and the value was and still is mind blowing. The process was so smooth and high vibrational I refuse to go to another dealer after. And to finish up my transaction I met Zack and when I say this man is funny it was like being at my own comedy show with a famous comedian. This man is funny and will keep you on your toes . Even the owner greeted me with welcoming kindness and a smile coming and leaving! I appreciate this experience at Palmen and have been already recommending people to go see Mr. BIL. Thank you and I will see yall next year for another purchase.
Timely, accurate, friendly, work done correctly 1st time.
At Palmen, working with Adam was a excellent experience. From the start Adam and team were welcoming and very accommodating helping me to find the right vehicle for me. The whole experience from start to finish was customer focused. Thx Adam and team for a wonderful car buying experience. I love my new truck.
Great service!
They were very helpful and friendly! Helped fix a bad previous experience with another dealer!! Super patient and accommodating.
I couldn’t be happier with my new truck and the entire experience! From Dan Salbery, who was absolutely the best salesperson I’ve worked with, to the management, parts, and service teams — everyone was top-notch. They made the whole process smooth, honest, and enjoyable. I’m so glad I bought my truck here and already look forward to future purchases. Highly recommend!
GREAT SERVICE! A very professional sales team, especially Ali Farhan. Ali ensured I was satisfied with my purchase.
Pleasant experience, quick service, Cleanliness, complimentary snacks and water, keep you inform on your time frame
Willing to go the extra mile to fit you in and make sure you get out again quickly. Love that they are a one stop shop for all my GMC Yukon XL maintenance and DMV needs! Other than tires and rotations, I do everything here because Jason is awesome and makes sure we get top shop service every visit since we moved to WI!
Great help and great experience They took very good care of us We have no complaints
Good service department. Too many texts to me about trading in my car to which no one responds to my answers.
I had a great experience I've already submitted this information online Done ?? I have nothing more to say I've already done the survey online
Jason set the appt. , and did what he said he would do, in the time he said. Luv that! Service manager Dan First came out to greet me, didn’t have to but appreciated. Best service department I’ve ever dealt with and why I am on my 5th consecutive Cadillac.
Helpful, knowledgeable, friendly and very professional. They were very helpful, knowledgeable friendly and professional. They lived up to their promises and our expectations.
Had an emergency and got me in! Call him last minute and he manages to get me in when I need him the most!
Tim is a great person and really does his best to towards customer satisfaction. The service has been good, but Tim's customer service is what keeps us coming there from Caledonia. Larry Colon sold us our last two vehicles. He is an awesome sales person and a great guy. He also, is another reason why we travel so far to come to this store.
Excels in customer service. Jason is top notch! Service is prioritized to meet the customers needs.
Changed out 3 wiper blades. It was very efficient. In and out in a half hour or so.
I was able to take my car in for diagnostics in timely manner. Parts had to be ordered so was fixed the next week
Amazing as always Always a great experience, friendly staff - reliable service you can count on
Amazing as always! Jason is always great to work with, the whole Palmen group is great
Great service! Tim always takes care of me and my family. When problems arise he always has solutions.
Everything went well. I had 2 of my trucks oil. Changed in them. They got one in right away. And I picked one up and dropped the other one-off, and they got it done right away.
Super friendly great customer service and A++++++ employees i had a great experience Thank you for a great experience ??
Jason is very thorough and very friendly. When we need something service related, I always search out Jason.
Jason is very knowledgeable, we always have clear communication about the issue. Always great service!
Amazing facility with great employees. The shop is impressive and cleaner than many peoples homes! Very pleasant lounge area for while you wait. Always great visiting.
Amazing facility with great employees. The shop is impressive and cleaner than many peoples homes! Very pleasant lounge area for while you wait. Always great visiting.
Amazing facility with great employees. The shop is impressive and cleaner than many peoples homes! Very pleasant lounge area for while you wait. Always great visiting.
Great service everyone Great service every time I take my care in for service. Always appreciate everything.
Have been bringing my car to Palmen for 20 years, working with Tim for most of it. He is always responsive and keeping me informed about the status of the car. He has made service recommendations that I have appreciated.
Efficient on time service which made the process of the repair work easier to deal with without any additional issues thank you
Staff was always professional and friendly. I will always have Palmen as my primary dealership.
Dealership got us in quickly when other nearby dealerships had availability over a week away, truck was fixed quickly for an affordable price. Will return to Palmen next time vehicle needs work. Thank you for a great experience.
Jason has been my go-to for years and I'm so grateful for all of his honest help ??
Jeremy did a fine job Overall it was good Jeremy was easy to deal with made us comfortable
My wife felt at ease and pressure free. One of my most stress-free vehicle buying experience ever.
Easy and great. I will come back! Easy to schedule good work too Fast and complete
I always have excellent experiences when I have service done at Palmen. Tim Hoffman has always treated me with respect
I always get great and prompt service. Everyone is friendly and courteous. Tim and his team always provide great and prompt service. Everyone is friendly and courteous.
Always get excellent care that's why I keep coming here Very satisfied with experience Definitely will return
Conor was very quick to come outside when the temperature was 98 degrees, He was very informative and knew what he was selling. Conor made us very comfortable when we just happened to stop in just to look. We had not intention of making a purchase that day. But it turned out we made a purchase on the spot and drove home with it. We highly recommend Conor ??????????
The battery on my 2007 Saturn Sky died. I called Jason and he said he had one in stock. I headed over and, with a Sky, the right front fender has to be removed. I knew I didn't want to mess with it. The battery they had, because they need a special battery, failed. He searched all around for me and found one in Milwaukee that they got and by 3:00PM it was good to go. That's what separates Jason from all of the others and Palmen's for going the extra yard!!
It was the best service experience in my life! I very appreciate it! Best attitude! Professional team! Very fast! Highly recommend!
The service and Tim H are outstanding . That is why I came back to getting my car serviced at Palmen
Great service. Took care of my car and needs. Tim understands the importance of customer service and he recognizes and remembers me as a customer.
Always a pleasure. They always get it right. Car washed and cleaned inside also. Thanks.
Everyone was super nice. The process was easy. Tommy and his staff were extremely efficient.
I love working with Tim. He takes such good care of our family and our cars!
My antenna had a code and needed replacement. The technician was very efficient and did a good job. Julie was excellent again in setting up the appointment and following through.
I've been coming for years because I've always been treated fairly and the prices are very competitive. The personal service especially keeps bringing me back.
Friendly service Friendly service and great quality. I trust that I am fairly taken care of
Reasonable. Reasonable to deal with. Communicative after sale when there was an issue with the car not having floor mats.
They handle my problems well, and Tim was more than friendly, helpful and kind. Tim brought my car forward because his men were busy.
He was very kind and answer all my questions Checking on my car status at all time
Amazing team including Ali and Zach Both took a large amount of time to help me navigate the process and leave with something i love
Great job Good customer service always helps me get the best deal Palm is good
Conor was very attentive and knowledgeable. A very polite young man, great service. I absolutely love my Envista !!!
Kind willing to work with you. Always created with kindness and and willing to help you with most of the things you need.
Everyone was kind and helpful. Kept me informed in a courteous manner. I would use the service dept again.
Communication is a lacking a bit throughout the departments. Dan S is great. Dealership needs better communication.
5 excelente 5 6 5 5 5 Diler service excellent 5 5 5 Excellent Excellent
Excellent The Palmen buying experience was flawless. Dan was extremely accommodating and made it pleasurable
My problem today was to have diagnostic service done to find out why the AC lower control panel was not working. It took over three hours for this diagnosis. While I appreciated my service representative’s assistance I was uncomfortable with the length of time to assess my situation.but happy to find out what my problem apparently was and how to proceed to fix it. Otherwise always great service from the department.
Always feel confident with the quality of service and comfortable with the service representative. Have always taken my car to Palmen since date of purchase for service and have never been disappointed .
I feel very confident with the service and the service men I have dealt with since I purchased my car in December of 2022.
Courteous and respectful. Reasonable amount of time and went above and beyond. They have always been helpful.
Very easy and pleasant. Dan was super and easy to work with. Excellent customer service
Great Dan was great. We have been buying from him for years. He makes things easy and is very through.
Best dealership there is Great deal, great staff, great service, great price, will buy from them again
Tim was very helpful threw the whole process. Truck sounds like its running better all together. Service was quick with the amount that had to be done, much appreciated.
Always great service at PALMEN. Never disappointed. Jason is always on top of things and communication is always spot on. Thanks again!!!
The team was so accommodating and professional, if I had stayed in Wi. Payment would be my dealership. Thanks so much!
I’ve been a palmen customer since Roger was still there. Always positive and helpful
Was very impressed with the service. Did what I came there for an oil change only. I don’t like sales trying to sell me other services I would appreciate it just do what I came there for.
Always a great experience Always very courteous and make sure everything is thoroughly explained Perfect
It's always a pleasure. They take their time and thoroughly explain everything...I've never had a bad experience
Tommy is great to work with. Gives it to you straight. No back and forth
For almost 48 years great service Whoever I've encountered in the 48 years that I've been going to that dealership have had great service and a great deal every time I buy a car
Been with Palmen Motors for more than 30 years the experience is always the same excellent
I explained the problems I'm having and was given options. I was treated fairly and respectfully.
Great customer service, and great to work with. This is the third car we’ve bought through them
Dealt with Julie in the service department. She is top notch. Every one that I have dealt with at Palmen is great
The Service Dept was staffed be friendly, helpful, and knowledgeable employees i.e. Julie. The sales area was clean with a nicely applied waiting area.
Nice and prompt and explained everything She said when the parts came in, she will let me know
Julie was polite and very helpful. She explained everything to me to my satisfaction. It is always a pleasant experience when I visit Palmen.
I have always thought it was a nice place. It's clean, welcoming, and the staff is friendly.
We specifically buy cars that we know Jason can service for us. He is the reason we've been loyal to your shop. Most trustworthy and honest person and I know I never have to get a 2nd opinion or 2nd guess anything he tells us about our cars. I refer Jason to everyone!
Tim got my vehicle in when I was experiencing problems. Problem was taken care of in a timely manner. Always have had an excellent experience since vehicle purchase in 2021.
Tim has always gotten me in and taken care of me. My schedule is ridiculous so I really appreciate it.
Ben was awesome. Got me in and got me out. Truly turned out to be a very good experience.
Very prompt and professional staff. Completely happy with the work that was performed. New loaner vehicle was much appreciated.
There isn't much to say. It was an oil change and accomplished with no problems or fanfare.
Easy to work with, no surprises. Deal was as agreed upon Dan Salisbury was a true professional
Great, timely service for a recall and they washed my car for free.. A+ service.
Julie was very informative and made sure I had a loner to drive. Excellent service person to work with!
Excellent service department! Very professional staff and service always completed in a timely manner. Tim Hoffman is exceptional to work with.
Polite, answered all my questions, went out of his way to get the info I needed and very thorough in knowing his job.
Everything went very smoothly Tommy and his Sales team are great Very satisfied, I will talk to them about my next purchases in the future
Everyone at Palmen treated me very well. Everyone was very knowledgeable, friendly and answered all my questions. I am telling all my family, friends to stop at Palmen's . In the future I will shop at Palmen's. Great people at Palmen's
Everyone at Palmen treated me very well. Everyone was very knowledgeable, friendly and answered all my questions. I am telling all my family, friends to stop at Palmen's . In the future I will shop at Palmen's. Great people at Palmen's
The process was seamless. Adam was very upfront and supportive throughout. No back handedness involved at all I felt very safe for my first big girl purchase.
Wonderful team! The team at Palmen GMC was wonderful to work with. I would recommend them.
Second to none, complete trust in Dan First and his team! They are the best!
Polite, answered all my questions, went out of his way to get the info I needed and very thorough in knowing his job.
Best service I've ever had purchasing a vehicle Best service I've ever had while purchasing a vehicle Logan and Orlando made it a breeze !
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